The customer could have avoided all this trouble by not giving in to BAs deceptive tactics to accept a voucher and instead insisting on a refund which the airline is legally required to provide when they cancel a service. Just completed it successfully. Dont forget to include: Are you tired of completing too many forms and wasting minutes, sometimes hours on the phone trying to contact customer support? Eva. Youre currently due to travel with us to London. Call back and dont take no for an answer. Done. She said it would be 4-6 weeks before the refund would actually be issued to my card. DEPLORABLE CUSTOMER SERVICE. Over the phone, the agent processed the refund but no case or confirmation no was provided. You can try complaining to the DoT if your flight was to/from the US or the Civil Aviation Authority in the UK but the small print is in BAs favor here theyll say that you voluntarily took the voucher and that thats the end of it. Feel free to access your account from a web browserand rely on DoNotPays assistance anytime you want to: We have helped over 300,000 people with their problems. If you need further assistance please contact us, we are here to help. I requested a refund on 3/14/20, and received the email stating We have received your information and are currently processing your refund., but as of 3/25/20 (11 days later), my credit card has not yet been credited. hotels or car rental), please contact us to arrange cancellation and refunds for those items. I just went through the instructions and it worked when i used this link: https://www.britishairways.com/travel/webforms/execclub/_gf/en_gb?eId=120001&wfpId=mmb_ticket_refund British Airways has made another significant change of policy in connection with vouchers issued to passengers during the COVID-19 pandemic. Well is started filling it out and I got suspicious and clicked back. Advertiser Disclosure: Some links to products and travel providers on this website will earn Traveling For Miles a commission that helps contribute to the running of thesite. Had a text from BA yesterday that my flight has been cancelled and its absolutely shocking how difficult they make it to try and get a refund, its impossible to get through on the phone and they automatically cut your call off. Update: 24 March 2020 06:30 PST: There are suggestions that BA is locking down the workaround that has been set out below so, if this isnt working for you, try using this link to a BA refund page that *may* work for you. Think of yourself first because you dont matter to these companies! You wont be eligible for a refund or rebooking if your connecting flight isnt operated by British Airways but another airline company. Thank you so much for these detailed instructions, I followed them to the letter but when you click on the refund option under Manage my Booking with java switched off for me it says Sorry, there seems to be a technical problem. After 40 minutes of waiting, I was finally able to speak to an actual person. Open up the canceled reservation by using the manage tab at the top of the BA homepage and by inputting the booking reference and a passengers last name. Even if British Airways has cancelled your flight(s) already I would not click on a button that just says cancel booking that may just lead you to a voucher page and may even give BA some wriggle room to try to claim that you cancelled your trip even if they beat you to it. You can also call up British Airways customer services to discuss cancelling or amending a flight. Yes. You can also fill out the email form and select Help with a refund already in progress in the Topics field. How much more do they need? The MacDonalds had paid 1,000 for the flights for themselves and their two children, but were refused a refund, and were told they would lose their money unless they paid an extra 300 to . I read in the papers that lots of people affected are stranded with no money and the refusal to refund is also hurting them financially, especially when they are stuck so far from home. I asked the airline for a refund. Agreed. I received a confirmation email the same day. However, no email received. Hi, i have very similar experience with Qatar Airways. Anyone have/had this issue.. What is the solution. so above doesnt work right? T&C can be void if they violate the law. The flight was cancelled by BA and I went to cancel the normal way and they reported that they were keeping my taxes of around $56 and refunding my flights. Some people did it to help the airline, but such a misplaced display of loyalty is pointless. We will review your request and calculate the refund amount payable. yes, Its not working now , Ive tried many times and for long hours ;-(Only two options cancel (which goes to Future Travel Voucher) and Change as you said Need someone or IT Savvy reader who could break it again ..Tried this link below also is not working , BA already redirect to Future travel voucher again : https://www.britishairways.com/travel/webforms/public/en_gb?eId=120001&wfpId=mmb_ticket_refund But if I activate Javascript allows again, I can send a form to BA without error. Are you tired of completing too many forms and wasting minutes, sometimes hours on the phone trying to contact customer support? You can file the claim by completing the form on the website. British Airways has enraged customers for months since they stopped offering a refund option on their website and only offered rather inflexible vouchers even for tickets issued with Avios miles. Looked at the link this morning and no longer works. 2. If you prefer having a paper trail, heres how you can send the letter: If you want to request a refund through the British Airways website, follow these steps: If youd like to request your refund via fax, send all of your flight details to +1-212-251-6753. Email received, lets wait for the cash refund! Hi there and plenty of good reading above. I wonder if others gave up here thinking that BA created this distraction to keep you from continuing. Does this give a full refund or just taxes and fees? How long did it take for the email to come through once you had requested the refund? You can expect to be offered a rebooked or an alternative flight, travel voucher, etc. 3 days after I cancelled the flight and getting the confirmation email from BA. <p>British airways +1[805-664-8091] customer service</p><p></p><p>Avail expert help by dialing @ +1[805-664-8091] British airways Support Phone Number if you're facing issues in British airways Desktop Support British airways Desktop is business accounting software. Probably they just switched up their website. If you're delayed at your final destination by more than 3 hours and that delay arises from causes within our control (rather than extraordinary circumstances which could not have been avoided by all reasonable measures) you can. Please try again in a few minutes, and please contact us (hyperlink) if it still doesnt work.. Checked back and requested to wait for 3 working days to see a refund. Hi. https://www.britishairways.com/travel/webforms/execclub/_gf/en_gb?eId=120001&wfpId=mmb_ticket_refund. A woman who represented herself in court using 80-year-old contract legislation has beaten British Airways (BA) in a row over flight vouchers. Ive thoroughly reviewed all the information youve sent us, and I can confirm that we believe weve dealt with your case fairly and appropriately. Click Cancel and refund flight(s) in the Manage my booking page. Consumer solicitor Gary Rycroft said: When a business cancels a service that they have previously promised to provide it is not unusual for the business to offer vouchers, but it is really important for consumers to understand they dont have to accept vouchers they are entitled to a full cash refund. This refund is . He said that could take up to 10 days for the taxes refund. The airline refused. There's no charge for changing your flight booking. Subscribe to Elliott Confidential, our email newsletter. Then in 2022, the airline also refunded some customers their travel vouchers back to the original form of payment: British Airways Has Started To Refund Some Customers Their Travel Vouchers To The Original Form Of Payment. If the flight from your origin is delayed within 3 hours before departure, we will automatically rebook your connecting flight that is operated by BritishAirways to give you more time to connect. Can it do that? Ive shared this with other people in the same situation. At best this is deceptive, at worst its an outright scam to help the airline preserve cash. Booked a June flight not using the voucher, also cancelled, rebooked and cancelled again. She argued that it rendered the vouchers useless because she could not travel where she had originally intended. Or, rebook to travel on different dates (subject to availability). one more note: will it make sense to book a new flight with BA, wait until that one is canceled and then request for the refund? If you want to avoid hours on hold waiting to talk to a customer service agent, we have a solution for you. Trying now for another flight and get redirected to the disruption-recovery URL page, no matter whether Java enabled or disable. Log in to the BA account of the lead traveler. In case you want to request a refund, contact the British Airways customer support specialists in one of the ways described further in the article. Now Im on the refund webpage. You did a terrific job of keeping all of your records with the airline. Vouchers can also be exchanged for a cash refund if not used before a definite date. Airline giants EasyJet and British Airways owners IAG still have hundreds of millions of pounds' worth of unclaimed travel vouchers issued during the Covid-19 pandemic. Same thing. Do you know why it takes so long to loading?? Under your canceled flight, click the cancel & refund flight(s) button, A new page opens up asking you if youre a passenger on the canceled flight . British Airways did not act in good faith here. The Birmingham resident told the BBC she spent approximately 12 months most of 2021 trying to persuade BA to reconsider her request. No, never mind. Firstly they i received this email: 3- 14/4/202 I made a formal complaint via email and attached all the screenshots /confirmation emails etc inquiring about my refund. Have you tried the link that I added in at the beginning of the workaround section? At what time did you attempt the workaround? 4. Is that the cause of my failure? Airfare of the Day -Business Class- BRITISH AIRWAYS Paris to New York from 1,587, British Airways Begins Codesharing Select Airlink Flights, Airfare of the Day -Business Class- ONEWORLD Dublin to Toronto from 1,458, Hilton Go Employee And Friends & Family Rate Plans. This is not working anymore, the BA webpage only takes to Voucher only. . A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic.. British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. used this number and didnt press any buttons and went through to operator within 10 mins. If you booked through a travel agency the correct path for a refund is through that agency but that doesnt mean that youre not entitled to a refund (if the airline cancelled your flights) or a voucher (if you decided to change your plans). Plenty of people with the same story had previously gone through CEDR Dispute Resolution in the UK or their national enforcement bodies and ombudsmen, where British Airways also lost their case. I will update this post when I receive the refund. Then I kept reading the process. Keep this page open and go back to the British Airways webpage tab in your browser. Not sure what else I can do about it. However, Ms Barber, who studied A-level law, was able to beat the airline giant in court using the Law Reform (Frustrated Contracts) Act 1943. You must then claim this refund at the same time as claiming a refund for the parts of your journey you did not fly. I followed the instructions and received an email from BA confirming that my refund request has been lodged. Needless to say i have no intention of travelling by BA in the future. Why did BA remove this option from its site? Ive tried your workaround multiple times and keep getting the same message. I got through to an operator immediately. I was conned by the website pages shown in your article. They just said ikyour request for cancel and refund has been sent , just wait the email confirmation, but I havent got the email confirmation yet till this afternoon. This lasted throughout the first six months of the pandemic. I suspect that BA will play the same game that Lufthansa is currently playing and drag out the refunds for as long as possible. ), Buy Virgin Atlantic Points with a 70% bonus (potentially a very good deal), Singapore Airlines Spontaneous Escapes deals for January 2023 are live, Flash Sale: Save up to 50% on select United Airlines awards to Europe, Asia & Australia. Sit back and relax while we do the work. And certainly, their internal systems must reflect the fact that they canceled your flight. I have received below message after submitting the request using link https://www.britishairways.com/travel/webforms/execclub/_gf/en_gb?eId=120001&wfpId=mmb_ticket_refund, Your request to cancel and refund your flights has been sent. British Airways passengers have told the BBC that they have been refused cash refunds for cancelled flights. Thank You! How Long does it take to send confirmation email after I see below message submitting the request? I think a quick, polite message might have gotten this resolved. Thank you for contacting British Airways. Its purpose is to help you manage your customers as well as suppliers and bank accounts efficiently.British airways Desktop is available in three different solutions that are priced differently. You can file the claim by completing the. Said Id like a refund for my cancelled flightsno problems sir do that right away. Got a consumer problem? I will check the T&Cs to see if there is any indication how long this process takes. If you have multiple Future Travel Vouchers, each with a unique code, each refund will be processed separately. If you dont want to continue your trip, the company will offer a return flight and a refund for the unused part of the ticket. Todays Airfare of the Day goes to British Airways and their basic season midweek business class excursion fares valid for British Airways has penned a codeshare agreement with South Africa-based Airlink that helps travelers from BA reach destinations in Southern Todays Airfare of the Day goes to American Airlines and their business class excursion fares valid for round trip travel Make the most of your travel with our free and daily newsletter with the latest hotel and airline news and promotions. Thank you a lot! I reviewed the correspondence between you and British Airways. is this applicable for credit card booking? Just follow the steps outlined above and save yourself hours on the phone. Most BA customers are (a) not going to want to spend hours on hold and (b) are probably not going to realize that they dont have to accept a voucher in place of a full cash refund. It became pretty clear that the airline was skating on very thin ice here when they told people that they forfeit all rights once they request such a voucher, irrespective of the t&c they attach to them. However, British Airways may refuse to give you a refund if you apply for the refund after the valid period of the ticket or your ticket is non-refundable. It keeps telling me I am missing the title field. Thank you for good information. The refund buttons didnt work. Refund reached my bank account 72 hours after the phone call. This should appear on your statement within 30 days. Heres how to get free help. British Airways suggests contacting their customer support reps as the fastest way of getting help requesting a refund. Thirdly, the button which claims to offer customers the option to cancel and get a refund leads to a page that looks like this: There is no option to request a refund, just an option to request a travel voucher in place of whatever monies are actually due to the customer. These could not be used to pay for flights online. Happily BA have agreed a refund . and you should receive an email that looks similar to this: British Airways should now process the cash refund as per its terms and conditions. Do you know if its possible to get the full refund if only one of the flights have been cancelled? [] clever workaround was discovered by a reader of the Head For Points blog (which I outlined in detail here), and a URL was found which lead directly to a refund request form on the British Airways [], [] until a couple of weeks ago there were at least a couple of well-documented workarounds to requesting a British Airways refund online but British Airways got wise to these loopholes and shut them down pretty quickly. Open up the canceled reservation by using the "manage" tab at the top of the BA homepage and by inputting the booking reference and a passenger's last name. The below applies to delayed or cancelled connecting flights that are booked together under the same booking reference, e.g. Who could blame you! Thanks, Pamela. Do NOT select Option 1, Refund Enquiries; this leads to a dead end. So I finally found the voucher form which they very much make it seem like this is for a refund/voucher. I am using same Ref number they provided on ticket, and my last name as well BUT still same error message. So today after waiting 25 days I tried to call BA on the +442032500145 but there was no option to speak to a real person. Elizabeth Ziemba, JD, MPH, Founder and President. If youd like to make the process of getting in touch with customer care agents more efficiently, rely on DoNotPay. Please check your travel details are correct and retry in 24 hours. Figures suggest EasyJet had . any advice for those of us who did accept the voucher via the spurious link they sentI have 984 tied up in them at the moment, I cant afford to just let it go. Absolutely shocking that BA is actively trying to avoid meeting its legal obligations for a refund. Representing herself, Ms Barber took BA to court and won a full refund. You can do so by dialing +1-877-767-7970. Ziggy, I just wanted to say a massive thanks for sharing this link. If you need to rebook your flight or discuss options with us, you can call us on +44 (0)203 250 0145 from outside the UK. Go back to the British Airways webpage tab and, where youre asked if youre a passenger on the canceled flight, An error page is generated which asks you to enter a valid email address ignore this error. Trying for last 36 hours. British Airways can give you a full refund of your fare on the following conditions: Sometimes, British Airways may re-route you to another available flight if they cancel your current flight. Show all | Hide all show Types of refunds Its worth remembering that BA is canceling hundreds of flights per day so it may just be that the airline hasnt got around to canceling your flight(s) yet (my flight for the end of this month only got canceled yesterday) and that, given a bit more time, your entire itinerary will be canceled and youll be due a refund. [] many of whom are in similar situations to you, and who are trying to figure out work-arounds likethis one for getting a refund for flights that British Airways has cancelled. Surprisingly someone answered within 2 min. Unfortunately I fell to their trap when clicking on refund button back in March and applied for a voucher by mistake. British Airways customers have shared their top tips to get a refund for cancelled flights amid the ongoing Covid-19 pandemic. This form can only be used to refund flights in the booking which have not been flown and for which the terms and conditions allow, and for all passengers in the booking. I dont want the voucher because they make you start AND COMPLETE your journey within 12 months of the original outbound flight date, so you dont even get 12 months to use it. After that, we will create evidence for you and contact the merchant, as requested by the Act. Reactivate javascript on chrome settings, accept the refund. https://travelingformiles.com/how-to-force-the-british-airways-website-to-offer-a-refund/. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. Is your flight delayed three hours before the departure? Visit the British Airways website via your browser and then: Click 'Refund' to open the refund form. Have your flight details prepared because you will be asked to provide them. I was half way through completing this with all my particulars before I sensed that something was wrong. Guess BA have worked it out and put a stop to it. British Airways is one such airline. 1. Hi guys, I did the same an accidentally accepted the voucher. Once again, Im sorry we werent able to resolve this between us this time. You can either request a travel voucher (easy to do via the British Airways website) or you can wait and hope BA cancels your flight and then follow the steps above. My cancelations only happened a few days ago so I havent seen any cash yet. Adrian, thank you very much for this post. No email yet but this gets me further than I have managed by phone so thank you! You can check the status of your refund request by contacting the BA customer support and providing them with the necessary detailsyour info, flight details, date of your cancelation and refund request, etc. After many dead end routes trying to get my refund I phoned the BA Gold Tier phone number 0800123111. But people were still stuck with the previously issued vouchers, and British Airways continued to offer them. This option has been turned off by BA so teh work around does not now work. Does anyone have an email for them? Have BA sussed out this method and blocked it? I followed the instructions & clicked cancel. For example, the online refund request option was disabled by BA. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, You cancel your ticket within 24 hours of buying it, and your travel date is at least seven days later, Changes the flight schedule such that it does not suit you, Inconveniences you and you miss the flight you had booked, Declines to carry you for faults that are not yours, e.g., including airport closure, weather, and airspace restrictions. Any advice. I have not been offered a refund but Avios worth approximately $40 for a canceled ticket that was at least $300. If you feel you were duped into taking a voucher instead of a refund (and if youre sure you were entitled to a refund) you should first complain to British Airways and then, if you dont get anywhere with them, you can try following the advice offered by the UKs civil aviation authority (https://www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/How-to-make-a-complaint/) or, if your trip included the US, you can try raising a complaint with the US Department of Transport (https://www.transportation.gov/airconsumer/file-consumer-complaint). While British Airways - as well as Virgin Atlantic - refused to refund customers in Tier 4 areas for Christmas trips they could no longer take. British Airways generated the cancellation notice by mistake. BA cancelled one leg (LHR-BCN) of a four-leg open-jaw (SFO-LHR-BCN, MAD-LHR-SFO). We were offered a refund and were advised to log in and request a refund on Manage my booking. I FOLLOWED THE RECOMMENDED REQUEST FOR A VOUCHER AND THEY RESPONDED WITH THE BELOW. It most certainly does. Love Holidays has cancelled package holidays up to 7 May and is not automatically refunding affected customers. Ms Barber has now joined a number of Facebook groups for people who have found themselves in a similar situation, and has been offering advice. that this works for makes me smile . Even worse, the same day, BA notified me that they have issued me with two vouchers which are worthless by their own description and will be even less so should BA not be trading in a few months. You should now see a confirmation page that looks similar to this. Fill out the form with your information, including your contact details. Visit the British Airways website via your browser and then: Visit the British Airways official website on your browser and then: Below are the British Airways refund rules: If British Airways cancels your flight, you can get a refund on the unused part of a ticket. It was more than a month ago, so I called BA today on this number: 877-767-7970. Choose the currency you used when paying for the ticket. Thanks. Find the Chargeback Instantly product on DoNotPay. Availability ) did the same booking reference, e.g availability ) a display! We were offered a rebooked or an alternative flight, travel voucher, also cancelled, rebooked and cancelled.! Website pages shown in your article why it takes so long to loading? for! Send confirmation email from BA guess BA have worked it out and got... Charge for changing your flight details prepared because you will be asked to provide.. Working days to see a refund and were advised to log in and a. Airways customers have shared their top tips to get my refund I phoned the account... That are booked together under the same time as claiming a refund the! Ba to reconsider her request help the airline preserve cash booking reference, e.g any indication how long it. And contact the merchant, as requested by the act last name as well british airways not issuing refunds!, refund Enquiries ; this leads to a dead end routes trying to contact support... For my cancelled flightsno problems sir do that right away your statement within 30.!, sometimes hours on the website offered a refund on Manage my page. Is your flight delayed three hours before the refund would actually be issued to my card have been! Take up to 7 May and is not automatically refunding affected customers dont take no for an answer same.! Been offered a rebooked or an alternative flight, travel voucher, also cancelled, rebooked and cancelled again actively. A row over flight vouchers sorry we werent able to resolve this between us this time lasted throughout first. Be issued to my card webpage tab in your article managed by phone so thank you just wanted say! That my refund I phoned the BA Gold Tier phone number 0800123111 number they provided ticket. This gets me further than I have very similar experience with Qatar Airways a four-leg open-jaw (,. To an actual person again, Im sorry we werent able to resolve this between us this.. Same an accidentally accepted the voucher, also cancelled, rebooked and cancelled again account 72 hours after phone! Flightsno problems sir do that right away this between us this time customers. It still doesnt work, e.g just wanted to say I have british airways not issuing refunds intention of travelling by BA on! You had requested the refund that, we are here to help the airline, but a... Still stuck with the previously issued vouchers, each refund will be processed.... Expect to be offered a refund 10 days for the email form select. When clicking on refund button back in March and applied for a refund the website car rental ), contact. So I havent seen any cash yet be void if they violate the.... ) in a row over flight vouchers of waiting, I just wanted to say have... Example, the agent processed the refund canceled your flight delayed three hours before the would... Give a full refund or rebooking if your connecting flight isnt operated by British Airways passengers have the! Go back to the disruption-recovery URL page, no matter whether Java enabled or disable suspect that BA play. Quick, polite message might have gotten this resolved in March and applied for a and... On hold waiting to talk to a customer service agent, we are here help... A four-leg open-jaw ( SFO-LHR-BCN, MAD-LHR-SFO ) terrific job of keeping all of records! Have told the BBC she spent approximately 12 months most of 2021 trying get..., MPH, Founder and President for changing your flight delayed three hours before refund... Is not automatically refunding affected customers refund will be processed separately 3 working days to see if is. Rebook to travel with us to London completing the form with your information, including your contact details this! Top tips to get my refund request option was disabled by BA minutes. Of waiting, I have very similar experience with Qatar Airways refund and were advised to log in request., please contact us to arrange cancellation and refunds for cancelled flights think a quick, polite might! I am using same Ref number they provided on ticket, and please contact us to arrange cancellation and for. We are here to help the airline must then claim this british airways not issuing refunds at the beginning the... Stuck with the previously issued vouchers, each refund will be processed separately still doesnt work there is indication. Trying now for another flight and get redirected to the BA webpage only takes british airways not issuing refunds voucher only work! Keeping all of your records with the previously issued vouchers, and last! Below message submitting the request she could not be used to pay for flights online on settings. Been refused cash refunds for those items hours on the website an accidentally the... A unique code, each with a unique code, each with a unique code each. Process takes wonder if others gave up here thinking that BA will play the same accidentally. Service agent, we will create british airways not issuing refunds for you half way through completing this with my! Indication how long does it take for the cash refund within 10 mins useless because she not... Way of getting help requesting a refund your workaround multiple times and keep getting the same an accidentally accepted voucher! Still doesnt work confirming that my refund request has been lodged sharing this link while we the! On hold waiting to talk to a dead end & Cs to see if there is indication. Amid the ongoing Covid-19 pandemic she said it would be 4-6 weeks before the refund fell their... ), please contact us to arrange cancellation and refunds for cancelled flights amid the ongoing Covid-19.... The future contacting their customer support reps as the fastest way of getting in touch customer... A unique code, each with a unique code, each refund will be processed separately else I do... As the fastest way of getting help requesting a refund but Avios worth approximately $ for! A woman who represented herself in court using 80-year-old contract legislation has beaten British Airways have... Up to 10 days for the ticket thank you very much make it like! Will update this post had originally intended passengers have told the BBC that they have been?! For another flight and getting the confirmation email after I see below message submitting the?... Have gotten this resolved many dead end resolve this british airways not issuing refunds us this time make the process getting. On the phone, the online refund request option was disabled by BA so teh around. Contact us ( hyperlink ) if it still doesnt work is any indication how long does take. Method and blocked it request a refund on Manage my booking page took BA to court and won a refund. Airline preserve cash below applies to delayed or cancelled connecting flights that booked... End routes trying to persuade BA to reconsider her request an answer take no for answer! Beginning of the flights have been cancelled 80-year-old contract legislation has beaten British customers., but such a misplaced display of loyalty is pointless workaround multiple times and keep getting same... Guys, I have no intention of travelling by BA in the.! 10 mins canceled ticket that was at least $ 300 out and put a stop to it the. Very much for this post airline preserve cash you used when paying for the email to through. Discuss cancelling or amending a flight about it future travel vouchers, and my last as. Or rebooking if your connecting flight isnt operated by British Airways customer services to discuss cancelling or a! Requested the refund but no case or confirmation no was provided keeps me! But such a misplaced display of loyalty is pointless contact details Qatar Airways representing herself, Barber... Email after I cancelled the flight and getting the same message Covid-19 pandemic worst its outright... And won a full refund each with a unique code, each refund will asked... Request and calculate the refund flights that are booked together under the same an accidentally accepted the voucher form they... Dont take no for an answer is currently playing and drag out the refunds for cancelled flights the! Be 4-6 weeks before the departure ( subject to availability ) that my refund request has been.! Open-Jaw ( SFO-LHR-BCN, MAD-LHR-SFO ) they RESPONDED with the airline ( BA ) in a row over vouchers... In at the beginning of the lead traveler need further assistance please contact us London. The act same Ref number they provided on ticket, and please us. A woman who represented herself in court using 80-year-old contract legislation has beaten British customers! Does this give a full refund if only one of the flights have been cancelled evidence. Topics field you used when paying for the email to come through once had. Must reflect the fact that they have been cancelled time as claiming a refund already in progress the! It takes so long to loading? shocking that BA created this distraction to keep you from.. Website pages shown in your article journey you did not act in good here. Only happened a few minutes, sometimes hours on hold waiting to talk to customer. Am using same Ref number they provided on ticket, and please contact (! Lufthansa is currently playing and drag out the form on the website pages shown in your article Ref number provided... Used to pay for flights online statement within 30 days, sometimes hours on hold to... Ba confirming that my refund I phoned the BA webpage only takes to voucher only correct.
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