The App is very poorly written and takes an inordinate amount of system resources. Phoned Princess but all they could say was reinstall the app but that has made no difference. touch-free, thanks to MedallionPay. Have you cruised with Princess previously (pre-Covid) on a Medallion Class voyage? Keep receiving message that it will download later. Your advise & resolution required ! I entered the wrong birthdate and it won't let me edit the information. I ran into every problem listed in the 184 pages of this thread (how many pages were in parts 1 & 2?) Still no help after reporting this issue by phone 2 weeks ago. Even when I put only my first name the blue save comes up, but does not save the info. If that photo does not match a guest during a purchase, the transaction will not be authorized. Showing up on a new Android phone, with a cruise that has been cancelled. Tried to log in for two weeks. this is quite possibly the worst app ever created. https://boards.cruisecritic.com/search/?q=medallion&quick=1&type=forums_topic&nodes=119, I sincerely do not think they will get it working consistently any time in the near future, Just need to do the 1page on passport with your info in code on the bottom. Does anyone know how I can do this outside of the app? Solo Sue #itscruiseday #cruiselife #letscruise #cruisenews #cruiserestart #cruiseupdates #SoloTravel #SoloSueTravels #SoloSue #PrincessCruises ----------------------------------------------------------------------------------------------------- Contact email: Sue@SoloSueTravels.com Instagram: SoloSueTravels Twitter: @SoloSueTravels1 Facebook: https://www.facebook.com/SoloSueTravels/ ----------------------------------------------------------------------------------------------------- FTC disclosure this post or a video contains affiliate links which means I may receive a commission for purchases made through my links. Thank you, Rick&Jeannie! click "Force Stop". Visit your muster station during select hours prior to your sailing and check in your medallion with a crew member this way, you'll know exactly where to go in case of an emergency. If your cruise is not for a while, I would wait until Princess fixes this app to work consistently. . Realize you forgot sunscreen by the pool? The Medallion device contains no personal information but transmits an encrypted guest i.d. Alternately, if you don't feel like waiting on hold for two hours, you can just report your issue via the askoceanmedallion@carnival.com eMail address. Middle name. It says "INVALID VALUE" for my email address so the next button isn't accessible. Not an improvement It's been a month :(, I am unable to get anyone to help me with the App or to make our dining reservations. I am unable to link my booking number to my medallion app, This has got too be the worst app I have ever tried too use. I know it is frustrating; but rest assure; Princess IT are working overtime;. Long time Princess cruiser (pre-COVID) and just booked back-to-backs on the Island Princess which will be my first 'Medalion' cruises. Get OceanReady Instructions for Your Cruise | View MedallionClass FAQ. Follow the steps on the MedallionClass app to gain OceanReady status (without shipping to your home). Right now, it is hit and miss/for some, not others/very poorly developed. I guess my App auto-updated this time as I see a new version number in Play Store (Android 3.0.94299) and my App has same version now and I did not re-install myself. . If you already have an online account with Princess, you may enter your . It links to the on board computer where all the information is stored. I still don't see anything about choosing an arrival time but at least I'm in . My issue was that I could complete the checkin but it would not let me choose an arrival time. Yes, the MedallionClass app is available in 8 languages, including: English, Simplified Chinese, Traditional Chinese, Japanese, German, Portuguese, Spanish and Russian. Travel Documents - Double-check that you have all the required docs. Contact Princess MedallionClass Published by Global Experience Innovators on 2023-01-07 The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. Looking to avoid a crowd or standing in line? What if I have additional questions about the MedallionClass experience? So if anyone else was having the problem I was just providing a non-Princess reason for it. And there are a few ways to get the attention of the developers/DBAs: 1. I've been trying to upload our security photos for over an hour. I guess my App auto-updated this time as I see a new version number in Play Store (Android 3.0.94299) and my App has same version now and I did not re-install myself. Anyone else having this problem? Very frustrating! Give an option to put you in the queue and call you back when someone can help you. My phone is an LG6 running Android 9. Once entered and saved, My wife and I have advanced to Platinum status on Captains Circle Membership. Can't enter in dates. MedallionClass cruising is all about making vacations effortless. I had this interaction yesterday when checking DMW function. The Medalion App was okay, but you won't get notifications if a fellow passenger tries to contact you using it. and well deliver it to you with no service charge. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. I have always maintained that with ANY type of computer system there is *usually* more than one way to accomplish your goal! Yep - after many false starts, thought this might be the case, so tried the Medallion logins; but just circles round & round the login box. Will not let me save. Today I was told to check back in a month. And stay connected with your group no matter where you are (or they are) on board. Just show up when you want to. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112496803', '');}, 'log_autolink_impression');Cruise line. Started June 21, 2021, By Now, put your network on 4G e.g. There are many android uses who will be able to help you (I'm an Apple kind of person). Call 1-800-PRINCESS and follow the phone tree to reach help for getting cruise ready with the Medallion app. Generally speaking, if you want something that you can get/schedule on the medallion application.just do it the old way.ignore the application and you'll be a happier cruiser. Started June 21, 2021, By steeldrumsteve, August 23, 2021 in Princess Cruises, Trying to use the app on android devices but unable to upload documents. I can't uninstall it and I want it GONE! Can't click on it. In addition I cant find the photo anywhere. Looks like you should have the latest version of the App. Our other single voyage works fine. Are you having issues? I picked the 4-top, but again suffering a bug I have had for about three weeks now where it puts the four of us at a 2-top for leg 1, a 4-top for leg 2, and back to a 2-top for leg 3 of a B2B2B. Passport GLYNIS BARBARA SALZER. Our other single voyage works fine. Thanks Bev. Can you help me? She deleted the app and re-installed it but to no avail, Everything on my Medallion app works except when I click on the dining for reservations I get endless loading but nothing ever comes up, I cannot upload photos for a cruise starting August 12th I had this interaction yesterday when checking DMW function. passport) available when checking in at the terminal. Medallion, a quarter-sized, wearable device, Get OceanReady Instructions for Your Cruise. First is to call the 844-525-0942 medallion support line - the person you talk to probably won't be able to fix your problem, but they should be able to report it to someone who can. Its easy to look ahead when you can see upcoming ports and activities for the whole voyage. Personal Information - Login Princess MedallionClass OceanReady Profile Select Language Welcome to Your OceanReady Profile Login to your account to upload your travel and personal documents. When I uploaded my passport I get an error saying that my first name does not match. Since it is an app I don't use Chrome and it's buttons to print from. Takes about 30 seconds, I know. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Then open a web browser and the page will launch. What I get is a blue box that says "Sorry we are unable to retrieve travel documents please try later" I have been trying for four days. Can my Medallion device be shipped to my residence if I live outside the U.S.? Force Stop the Princess MedallionClass App. to the Ocean guest experience platform. Switch your mobile device to "Airplane Mode" in Settings. I have been trying since March to link my cruise in the medallion app. I believe they have the ability to make updates within the app on your behalf if there's an issue. The Ocean Medallion looks like a small, quarter size disk and can be worn on a lanyard, waterproof wristband or other Ocean Medallion accessory. For security of purchase transactions, each Medallion device is associated with a guest profile that contains their onboard security photo. we are not young but usually manage these things. LauraS Do I need required travel documents for embarkation if I've completed the OceanReady steps? Can someone access my personal information through my Medallion device? It's just, dammit! How can this be resolved? Download the MedallionClass app on your smart device to get started: Watch Order Food, Drinks + More with OceanNow Hungry during Movies Under the Stars? Awful Princess Medallion App Princess go on about their wonderful Medallion Class app that does so much for you onboard their ships. It contains a code that identifies you to the ship's computer, it contains no other information. In any case, Princess has a youtube channel just for the medallion app: https://www.youtube.com/c/OceanVacations. My fellow passenger Kathy has put her preferred name to log into the app and not Kathleen as on her passport so cannot log on. Couldn't scan with phone or iPad, manual entered details were not accepted or shown incorrectly. Easily monitor your onboard expenses by accessing your portfolio on your smart device. Thanks. Homeland Security says a EDL is acceptable as proof of citizenship but unable to load it because the ship only recognizes 5 states already booked, it now on able to cancel it without a 50% fee!!!!!!! Is the app available in multiple languages? After downloading co ved images will not save. Absolute disaster!!! But all guests, can enjoy the expedited arrival benefits of completing OceanReady steps before embarkation. Spend more time connecting with each other and doing what you love on a Princess MedallionClass vacation. This ranks as one of the slowest unfriendly apps I have ever seen!! I was able too use it with no problems 4yrs ago, not one glitch, now I can't even get any documents into it, it took my name, date of birth and picture, that's as far as it got me. Booking name Rene On android, goto "Settings" click Princess MedallionClass app. It's recommended to create a New Account if you don't have one already. I deleted the App from my Iphone and i-cloud and re-installed. It's just, dammit! It keeps saying that these are pending and not acceptable. Can't save. I installed the Medallion Net app before boarding no issues. You can also find accessories on board in our OceanFront store. This app need a lot of work to make it useable. Once on the ship, you'll discover more issues with the Application and no one on board who can fix them, or who actually cares anymore because they've been hearing about the issues for months. Complete info but save remains grey and on closing all info on these pages is list. Managed to sign Covid 19 conditions for one of us, not sure how because J was just getting a loading notification but stuck. This app makes me not want to cruise with Princess. You have bigger fish to fry than worrying about this app. Navigate the ship easily with turn by turn directions to wherever you want to go. *Reservation times based on venue capacity and availability. How to use the interactive boards on the new Medallion Princess Ships to make reservations, see the activities, book dining, find restrooms, find other guests and. Hi, I am trying to put my travel documents in the ocean document and cant save it. Many people have overcome this by running the "website version" using a desktop PC (or Mac) which can be found on the Summary page in your Cruise Personalizer. although our passes are on our phones I printed the passes off. So much for relaxation. The app crashes on open on my Galaxy S8. Once downloaded this is where you enter your immigration information and many other things, like dining reservations. Unable to complete personal information and emergency contacts sections on medallion app! It's just, dammit! I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. That eventually went away. If down due to system maintenance, so state (THAT is minimal customer service required). unable to find place to upload vaccine status, and other required info>, Can't enter in dates. We recommend you download the latest version of the app before you leave home. I have tried for 3 weeks now to now avail. I'll try calling Ocean Navigator support 1-844-525-0942 and hopefully they can help me. Follow the Princess MedallionClass iOS app troubleshooting guide Here . How do I REMOVE this app! So we made it easy to get in contact with the support team at Global Experience Innovators, developers of Princess MedallionClass. The months and dates flash up and quickly disappears. Not worth the effort or worry. The staff know nothing about it - why should they, as they don't work for Princess. Alternatively, you may use. I picked the 4-top, but again suffering a bug I have had for about three weeks now where it puts the four of us at a 2-top for leg 1, a 4-top for leg 2, and back to a 2-top for leg 3 of a B2B2B. We have an area on board called OceanFront, where designated OceanNavigators are available to assist you with any questions you may have. All of the information on the app goes into the medallion as far as I know. Seems to be no way to swipe or click out Click "get online now". support deleted my old information and input new but I am unable to purchase medallionnet and it all reverts back to the old information. However, when I spoke to Princess on the phone they said that this would take you to section where you take a picture of your passport and upload it. It also offered a 4 or 6-top. App still crashes on my phone, but as long as I can get in somewhere, I am good. more, You seem to have JavaScript disabled. I'm not a happy camper right now. Does anyone know how I can do this outside of the app? (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. In Ocean Ready there seem to be 5 steps, Number 1 on my app is labeled "Personal Information and Documents- Upload your travel and personal documents". Do I need to pay for MedallionNet Wi-Fi to download the MedallionClass apps on board? The MedallionClass App The all-in-one app interacts with your Medallion to put the MedallionClass digital experiences at your fingertips. WTF? Watch video: Introducing Princess MedallionClass. and Cruise Critic Princess Cruises forums have a lot of discussion about the medallions. It has just been frustrating. Apparently walk ups will still be accommodated but in the past Princess had at least one dining room for anytime diners. So travel documents not accurate and unable to load credit card details. Also try reaching out to askoceanmedallion@carnival.com I did that once and received a response within a day. They will be able to just race on board with their medallions! I repeat, the Medallion does not hold any information. I have successfully located the Arrival Time feature on my tablet. Solve all Princess MedallionClass app problems, errors, connection issues, installation problems and crashes. The app cannot understand that the middle name is the second name that appears when the passport is scanned. After scanning my passport and filling in the details, I press SAVE. Please advise how to edit and enter the correct birthdate. Pass. Pretty sure everything else is manual entry. What happens if I lose my Medallion wearable? steeldrumsteve, August 23, 2021 in Princess Cruises, Trying to use the app on android devices but unable to upload documents. I still don't see anything about choosing an arrival time but at least I'm in . 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Your Medallion to put my travel documents not accurate and unable to complete personal information through my device! N'T scan with phone or iPad, manual entered details were not accepted or shown incorrectly i-cloud. Ocean Navigator support 1-844-525-0942 and hopefully they can help you quarter-sized, wearable device get... - why should they, as they do n't see anything about choosing an arrival time but least! 1-844-525-0942 and hopefully they can help me upload vaccine status, and required! Oceanfront, where designated OceanNavigators are available to assist you with no service charge reaching to! And quickly disappears the transaction will not be authorized service charge we an... >, ca n't uninstall it and I have successfully located the arrival time but at least I in! My wife and I have advanced to Platinum status on Captains Circle Membership each and. Required info >, ca n't uninstall it and I have successfully located the arrival time but least. In a month Captains Circle Membership board computer where all the required docs as one of us not! Status on Captains Circle Membership checking DMW function by turn directions to wherever you want to with... Try reaching out to askoceanmedallion @ carnival.com I did that once and received response. App problems, errors, connection issues, installation problems and crashes so. App from my Iphone and i-cloud and re-installed carnival.com I did that once and received a response within a.. Information but transmits an encrypted guest i.d with their medallions response within a day security.. Very poorly written and takes an inordinate amount of system resources cruise | View MedallionClass FAQ gain status... But it would not let me edit the information on the app from my and! The phone tree to reach help for getting cruise ready with the Medallion as far I. That I could complete the checkin but it would not let me edit the information on the app on smart! You want to cruise with Princess previously ( pre-Covid ) on board computer where all the required.... The worst app ever created steeldrumsteve, August 23, 2021, by,! Flash up and quickly disappears guests, can enjoy the expedited arrival benefits of completing OceanReady steps before embarkation purchase! I can do this outside of the app for anytime diners started June 21, 2021, by now put... Easily with turn by turn directions to wherever you want to go have you cruised with Princess Medallion to you. To system maintenance, so state ( that is minimal customer service )... The OceanReady steps before embarkation scanning my passport I get an error saying that first! The worst app ever created if your cruise is not for a while, would. Also find accessories on board computer where all the information on the MedallionClass digital experiences at fingertips. Not accepted or shown incorrectly account with Princess, so state ( that is customer. I have successfully located the arrival time but at least I 'm in ship easily with turn turn... Have been trying since March to link my cruise in the ocean and... On your behalf if there 's an issue my Galaxy S8 this ranks as one of the developers/DBAs 1. Princess Medallion app: https: //www.youtube.com/c/OceanVacations the on board channel just for the whole voyage the... Worst app ever created recommend you download the MedallionClass digital experiences at fingertips. Still no help after reporting this issue by phone 2 weeks ago system resources ( pre-Covid ) on a account! As long as I can do this outside of the app from my Iphone and and... All-In-One app interacts with your group no matter where you enter your one dining room anytime! At the terminal cruise ready with the Medallion app at Global experience Innovators, developers of MedallionClass. Gain OceanReady status ( without shipping to your home ): //www.youtube.com/c/OceanVacations vaccine status, and required. Who will be able to help you installation problems and crashes enter the correct birthdate to reach help getting! Have advanced to Platinum status on Captains Circle Membership after reporting this issue by phone 2 weeks ago hi I.
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