These tickets are not linked in any way to the providers IT systems, so they do not know if you are travelling on that train, much like people with season tickets. I don't work for Eurail/Interrail. . We can only grant refund requests for unused paper Passes - your Pass is considered 'used' on or after the first day of validity. Trenord one-way tickets do not expire before validation. If you have an Apple Watch, you Rome Termini to Salerno 02 October lv 1820 arr 2005 train 8519 car 2 seats 5D 6D and no charge, Oh and just was on Rail Europe site and I was able to choose the train and seats and car. Note: We sell differentmobileand paper Passes with different rules and timelines - click on one of the links below to see how toapply for a refund. From your homepage, go to the "Search your trip" section, fill in the departure and arrival details, type the first letters of the stations and select one of those suggested from the list. Most reservations are non-refundable. If, after purchase, the passenger no longer needs to use his Pass, it is possible to claim a refund of 80% of the original purchase price by providing a refund request before the pass activation date. Since youll need to use the Trenitalia site for several possible reasons deciding whether to get a rail pass or use train tickets, looking up train schedules, booking train tickets I thought Id offer some tips on navigating the site. In all cases, the option to refund or exchange a promo Pass will bestated explicitly in the offer and on the purchase invoice. You have already subscribed to this newsletter! Step 3. Plus, the sites kind of messy. Purchase available from Thursday of the week before. Word is that a new system was put in place in late 2010 to remedy this situation, so you should be able to book train tickets right on the Trenitalia site no matter where your credit card was issued. I enter this info manually on Rail Planner journey and then my trip and then my pass. In Milan, the minimum price that can be purchased is 3 zones and is valid for 90 minutes from the first validation. At this point, if you have not already done so, you will be prompted to log in to the site or register, providing a few simple information; 4. The number you plug into the Hour box will be whatevers before the colon a 13 in the case of 1pm. Per abbonamenti su biglietto Trenitalia ATB, 7 giorni prima dellinizio della validit. Donthesitate tocontact ustoget instructions on how torequestafullrefund. Journeys made with the Trenitalia Pass must be carried out within the period of validity; they may not commence before midnight on the first day of validity of the Pass and must be completed by midnight on the last day of validity. Learn how your comment data is processed. I did not purchase using my account number. . How can I retrieve the ticket? On the screen that appears, select the Pass you wish to request a refund for. Activation must be done within 5 days from the day following the purchase, but compulsorily during the first day of use of the subscription. The IVOL multi-day ticket can be used to travel on all means of Local Public Transport companies in Lombardia, within the region, including tariff extensions. Ricordati di controllare sempre la validit della tessera; un supporto con validit inferiore rispetto al contratto prescelto, non consente di finalizzare l'acquisto. In that case, the ticket is valid only for the train requested. If you wish, you can add additional services and supplements to your ticket (eg bicycle transport); 3. In this way you will be notified of the status of the train on the day and at the time selected and you can find it in the "Notifications" and "Trains followed" sections, with the possibility of removing or changing the days and times of receiving notification by using the scroll wheel. Access the "CartaFRECCIA" section in the "My Profile" section, where you can display the details related to the CartaFRECCIA associated with the Trenitalia account number with the related account number statement. Payment. 2. If youve got anelectronic reservation ticket, the refund will be automatic once your cancellation is confirmed (youdont need to send the ticket to our office in the Netherlands). Choose the subscription that best suits your needs; 2. Any Trenord ticket, carnet or season ticket that has Milano as its destination (including Malpensa Express tickets with a dedicated fare) can be used within the entire urban railway network of Milano and on all lines of the Passante Ferroviario. The Io Viaggio TrenoCitt passes are integrated monthly passes enabling passengers to travel by train to a main provincial town and use its urban public transport. There are a multitude of ways of getting these reservations but get them you must. I documenti possono essere in formato elettronico ma la tessera IOVIAGGIO deve essere portata sempre con s, per evitare di incorrere in sanzioni. All you have to do is activate your new pass on a turnstile or on a validator at the station chosen during the purchase procedure. How come Eurail doesnt have this capability using the Rail Planner app? Youth: (passengers between 12 and 28 years of age who have not yet turned 28 on the date of purchase of the Pass). So please tell me what the issue is with Eurail. Refund for journey cancellation - Coronavirus, Hygiene and sanitation procedures on trains. Does anyone want to come over right now for free items, bells, etc? Load a single-journey ticket or booklet on your card and pass the card to the validators for every trip; in case of simultaneous top-up of a single journey + a booklet (at regional or Malpensa rates) with the same departure station, when passing through the turnstiles or via validator, will be given priority to the single journey. But how do I know what seats I have on these trains that I have chosen. I will arrive in Japan and spend a week in Tokyo.Then I want to do the following: Friday morning, activate JR Pass train to Osaka.. ITALIA IN TOUR 3 and ITALIA IN TOUR 5 are the Regional promotions that allow you to travel as much as you like over 3 or 5 consecutive days, counted from the day you decide to set off, in second class on Trenitalia and Trenitalia Tper regional, fast regional and metropolitan trains regardless of the origin and destination of your journey. These passes must be accompanied by the IO VIAGGIO card. Multi-day tickets do not expire before validation. Refund for journey cancellation - Coronavirus, Hygiene and sanitation procedures on trains. With Trenitalia, the stuff youll need to use is well-translated. In this case you must login with the account number used for the purchase. You will be taken to the account Activate Your Account page and be asked to enter your membership number. Find the Trenord card that suits you best and use it to load your travel tickets, Are you planning multiple trips on one route? Choose Single for a one-way ticket, or Single/Return for a round-trip, and then type in the names of the From and To locations in the boxes. Step 2. All information is written in replies above. This stamp will usually go under the first one, and must be done in order for the pass to be valid for travel. The only difference is if you use the train company direct (e.g. Rail pass for 1st or 2nd class is valid, on trains only,for an unlimited number of journeys within one calendar week, month or year. It can be wise to make a test and activate the pass with a start date well in the future and then deactivate the pass immediately, just to see that everything works. Has the payment for the reservations been deducted from your credit card? Many cities in Italy have multiple train stations and they dont even have to be huge cities for this to be true. Adults: 29 euro. Please provide a reason for your refund request. Is my one-way ticket issued by Trenitalia valid? 1 / 8. After clicking on "SEARCH", you can also activate notifications for that train, setting one or more days of the week and the time you want to receive it/them. WebThe pass must begin use within 6 months of this validation. Grazie per il tuo feedback. Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages. Howto buy the seat reservations is my problem. , Want to return apaper reservation ticket? The digital Pass received after activation via email must be exhibited in printed form on A4 format or on a mobile device to Trenitalia personnel at the station or on board , along with a valid foreign identity document. This is never a given on Italian sites, even when they have a little UK flag in the corner indicating an English site. It is available exclusivelyine-ticket form. Click on the trash bin icon next to your train, and our system will tell you if your train reservation is refundable. We can only grant refund requests for non-activated mobile Passes your Pass is considered activated if the first and last dayof validity is defined. A railway official will then activate your Eurail Pass by filling in the start and end date of your Pass, as well as your passport number. You can't choose a seat via Interrail/Eurail. YOU NEED TO BUY RESERVATIONS for all IC and Frecce trains in Italy as well as adding these trains to your pass. Please try again in a few minutes. Make sure to file your request before departure of the train concerned. It depends on the train youre taking, but if its a regional train theres information on this page about how to change your ticket. Any tickets you purchase toreplace lost or stolen Passes cannot be refunded either. If you cannot update your details, request assistance in the "Membership support" section of the website. Access the "Train Status" section. Tickets loaded on the card are valid in both directions and only for one traveler.Validation is mandatory and must be carried out at the appropriate validators and at the turnstiles in the stations. How many trips can I make, within the time validity of the single ticket? When I View Ticket, why dont the assigned seats and the car show as well asthe QR code? So, if you are logged in at the time of change, you must first log out. Ticket digital use in However, costs for Plus are non-refundable. Thanks for your support. DB bahn for trains they operate). Error subscribing to the newsletter. Activation can be done at a major train station ticket window or at a Eurail Aid Office. You can request an invoice during purchase by selecting the relevant option on the Payment page. I usually pick a date thats at least a month from now, and I choose the same day of the week as when Ill eventually be traveling. can be purchased from 22nd of the month before use at the ticket offices. Press the Xbox button to open the guide. Se cos non fosse, Le ricordo che possibile entrare in possesso della documentazione richiesta: - Accedendo dal sito alla propria AREA PERSONALE SERVIZI CERTIFICAZIONE 730; in questo modo, compilando il form con i dati richiesti, ricever via mail il riepilogo per anno fiscale, dei contratti caricati sulla tessera IOVIAGGIO associata. I was unable to activate the subscription purchased online within the requested time, what should I do? Do you want to travel multiple non-consecutive days? Activation Lock turns on automatically when you turn on Find My on your device. A cancelled Reservation Ticket can never be reinstated, and becomes invalid. Italy Explained is an affiliate partner of ItaliaRail, which means if you buy tickets through my link I get a little something and it doesnt cost you a penny extra. Adult pass holders may also reserve seats for the children added to their Pass. Contact E-PASS. Trenitalia Ticket Offices and Trenitalia Last Minute Kiosk can sell reservations for Pass Users. Posso viaggiare esibendo esclusivamente l'abbonamento sull'App? I cannot find the season ticket I purchased. Here you can check the progress of a train in real time today or display all the trains departing from a station of your choice, making the choice by train number or by origin and destination. Se questa risposta non stata sufficientemente chiara o completa, o se necessiti di maggiori informazioni, ti invitiamo a scriverci direttamente attraverso la pagina Contatti. There is no facility to put a thirteen-year old on a Trenitalia pass. Trips purchased and made in the last 30 days are displayed in the Archive section of the My Trips section. WebTickets purchase online purchase at ticket offices or resellers Ticket purchasable online and valid for one journey on TRENORD trains, from origin to destination. At this point, if you have not already done so, you will be prompted to log in to the site or register, providing a few simple information; alternatively, you can always conclude your purchase in guest mode, without registration obligation; 4. Valuable info! The Italia In Tour 3 and Italia In Tour 5 Promos can be purchased from this website, from ticket offices and Self Service machines in stations or through travel agencies. There is no need to select the origin or destination of your trip. WebBook train tickets worry-free with the Italian train travel specialists. Trains in Italy are primarily run by Trenitalia. Log into your account. Do you have an activated Pass for which the validity period already started? The columns underneath should be self-explanatory, with a few little notes. For whatever reason, the site wasnt set up to allow those of us without European credit cards to complete a purchase. how to activate trenitalia pass nintendo backup codes not working how to activate trenitalia pass. The QR codes are your tickets, which you NOT should create until just before boarding the train. All cases, the option to refund or exchange a promo pass will bestated in... Or at a major train station ticket window or at a major train ticket. Bicycle transport ) ; 3 pass must begin use within 6 months of this.! Tessera IOVIAGGIO deve essere portata sempre con s, per evitare di incorrere in sanzioni Kiosk can sell reservations all! Does anyone want to come over right now for free items, bells, etc icon to. Time of change, you can not Find the season ticket I.... 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