Have you authenticated the channel with your Xfinity credentials? Archived post. Also, you will need to reset your gateway, unplug the power cord for about 30 seconds, and plug it back. Therefore, call Xfinity using the number provided on your screen so that the service can take care of a few of your account details and complete your setup. I'm totally angry. How to fix, LG universal remote codes for Vizio TV and how to program, How to troubleshoot Vizio TV color problems. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Wait another 5 minutes for the reset to finish and run the Speedtest app on your device again. Xfinity remote not working? You should be able to correct both of these issues by going into the app settings, which is the little head in a circle icon in the top-left corner of the screen, and then select "Playback Preferences". I have had that same problem occur about once or twice a month for the last 6 months or so. Follow these simple steps to get your Xfinity Flex up and running: Check whether you are using the right HDMI . This is regardless of whether I leave the setting on Auto, Low, or High - the picture is the same. Our amazing Digital Care Team is always ready to help, 24 hours a day, 7 days a week. You can start troubleshooting any issue you encounter by rebooting your device. I'll be switching to another provider in the next few days. Get buying tips about Internet Service Providers delivered to your inbox. Unplug your cable box. One of the most common issues users face with Xfinity Flex is that the device doesn't turn on. Ive been a customer for 5 years, I purchased a service that would have up to 1000 Mbps download speed, 132.00 a month. So, here I am. Software I am streaming using the Xfinity Stream Beta App on my smart TV. Send a message to ComcastCares if you have a Twitter account. Use chat support to get help with your Comcast Xfinity problems. DO NOT GET XFINITY! Unplug your Comcast gateway from your power outlet. I can start the recording over and it will play but any time I fast forward, it will time out and give me the same TVAPP-00331 error. HGTV Keep in mind using an extender in the home or any networking VPNs, proxies, ad blockers or anything else that could be segmenting traffic could throw the same error. iPad This is also same issue on the channels 3-digit counterparts (202 and up). If your speeds are the same after the reset, its time to contact Comcast. And, when Comcast problems occur, you want them fixed immediately. For more information, please see our It says it didnt get that, would I like to text for help or speak with a rep. Asking me to say what my issue is. If still no joy, go ahead and reach out to XFINITY and escalate with their team, as they'll be able to best assist you. If your speeds havent improved yet, reset your Comcast Gateway. Again, expect Comcast to ask for personal information to confirm who you are. Xfinity offers a range of speeds that start at 15 Mbps and go up to 2 Gbps. Xfinity error codes are usually as a result of system-wide glitches, hardware issues, streaming devices, and poor internet connections. Part way through the recording, the audio and video get out of sync, and the recording shows the message "Unfortunately there's a problem with DVR playback", then goes on to say that I can watch the program "ON Demand" with no fast forward available, which is . When Comcast fixes the Xfinity DVR recordings issues, we will update this article so make sure you stay tuned. The error code RDK 03117 occurs when the primary X1 Cable Box is not getting any transmission. Connect your TV equipment, Voice, and the Internet. Why would this happen? Complete troubleshooting guide, How to fix insufficient bandwidth on Comcast/Xfinity, List of Xfinity TV app error codes and how to fix, Vizio TV remote is not working? Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings. If I could give them 0 stars I would. We may earn a commission for purchases using our links. Xfinity also recommends that you update your Smart TV's software to fix the problem. NBC Part way through the recording, the audio and video get out of sync, and the recording shows the message "Unfortunately there's a problem with DVR playback", then goes on to say that I can watch the program "ON Demand" with no fast forward available, which is why I record the shows in the first place. When I go to that website on my PC I enter the number from the Roku to authorize. I've had xfinity tv service for a couple years now, and just this week I've started having issues with dvr playback- it is very choppy and pixelated, with brief moments of clarity. In most cases, a simple system refresh or restart can help to solve it. Download the Speedtest app to your Windows 10 PC, iPhone or Android device or use the Speedtest website. Paying my bill? Call 1-855-399-1542 or your local Comcast office for a replacement. Its most popular plan is 200 Mbps, which is ideal for households that frequently stream with up to eight devices. I did a little reading and see these zero-loss splitters, is that something I should look in to? Next, put fresh batteries in your cable remote, and try changing the channel. Its location on this page may change next time you visit. Especially with me having a teenaged gamer in the house. How do I know I can trust these reviews about Xfinity Internet? "We are so sorry.." Sure you are.. Swipe upwards on the preview of the app until it is no longer on the screen. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I texted You need to take care of a few account.It sends the same text. Troubleshoot it by ensuring you have connected the cables tightly and that your box is not faulty. There is no reason for Xfinity's previous customers to be stuck in such a crazy situation like this, which causes us bad credits and makes us look like we don't pay Xfinity money. Your Comcast Gateway is both your modem and your wireless router, so any Wi-Fi problems you have are because of it. It seems like something has changed with the way streaming works, as seen from the other posts here. Save my name, email, and website in this browser for the next time I comment. New comments cannot be posted and votes cannot be cast, Welcome to the Xfinity community! +14 Military Transport Aircraft For Sale Ideas, Awasome Eurostar Change Ticket References. You may see services referred to as Comcast Xfinity or simply Xfinity, but both names refer to the same service. Press question mark to learn the rest of the keyboard shortcuts. In some instances, services may be available in part of the state but not the entire state. then swipe left or right until you find the xfinity stream app. Why. This is what happens when you allow a company to monopolize something. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. You can rent it from Xfinity as part of your internet service plan. MacBook By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. ConsumerAffairs is not a government agency. Sign up to receive our free weekly newsletter. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. I have access to coax/ends/additional spitters if needed. Comcast only has so many field agents working at a time. I hung up. Our content is intended to be used for general information purposes only. The two Wireless LAN lights on the front of the router glow if it is. Uninstall the Xfinity Stream App from your device. I do have a subscription and verified that with Xfinity. Dont let frustrating Comcast Xfinity problems keep you from watching your favorite shows or streaming music. When you sign up for an internet plan with Xfinity, you get a free self-install kit. I would not trust anything that sales representatives for Comcast or Xfinity tell you because all they're interested in doing is getting you to sign a year contract. Quickly press the home button twice to see previews of your recently used apps, then swipe left or right until you find the xfinity stream app. The error title is dvr. Allow a few minutes for the cable box to finish starting back up. Robot called back and asked if it turned back on, I said yes. I mean it's so bad it's actually pissing me off. Stream Diag is your ultimate source of information, reviews, and troubleshooting guides for streaming media and software across different platforms. It will reestablish your Wi-Fi network in a few minutes. I would not recommend this company. If videos buffer or are poor quality, a slow or inconsistent network connection might be the cause. Xfinity also offers smart home equipment, including security cameras. If the gateway isnt broadcasting a signal, reset the gateway using the Reset button in the back. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Wait 5 minutes, then connect the gateway back to power. Now I'm unable to fast forward at all without playback failing. 8-702 There was a playback issue.Please try again ROKU, the ROKU Logo, ROKU TV, ROKU POWERED, "Streaming Stick," "HAPPY STREAMING" and "NOW THIS IS TV" are trademarks and/or registered trademarks of Roku, Inc. in the United States. macOS Rated 1 out of 5 stars. This may be temporary, so please try again in a few minutes.. We recommend Xfinity internet as a good no-contract option for those with high-speed needs. It said Im glad we could help have a nice day and hung up. That never happened. Customers praise the services speed and like the no-contract commitment. But if that does not work, you will have to contact a customer care representative to help you fix it. These include backup programs, social networks, collaboration tools, etc. The second, after the same, said a tech had to be sent out with a $60 fee. I have had that same problem occur about once or twice a month for the last 6 months or so. Use these apps to workaround the On-Demand issues on your cable box. Unsubscribe at any time. Turn the Box off by unplugging it from the power source. Whenever you see error RDK 03033 on your screen, it will also come with the message Were having trouble connecting to the X1 Platform. Try to connect directly to your own in-home XFINITY Wi-Fi signal and turn off any networking configurations to find the culprit. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. Mobile The PC shows that my authorization was successful, however the Roku gives me the error message saying "Unfortunately, we cannot support high speed data customers without a video subscription". Its accompanying message reads Were having trouble connecting to the X1 Platform. Here is how you can fix it: Another option is to reboot Xfinity TV. Ill watch the whole episode and then it takes me back to the screen where I can rewatch that episode it immediately throws up 2 options "keep the episode" or "delete it" how do I get the stupid thing to go away. Comcast Cares elevates your issue to phone support if they cant fix it. But if that does not happen, consider activating the device. The accompanying message for error code XRE-10007 is Sorry, that didnt go as planned.. No worries at all we have been working with the Roku developers, and we do currently estimate that these issues will be resolved on 09/09 after Roku can push an update to the affected devices. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. It really sucks to be filling something out be almost done and you lose service and have to start over. New comments cannot be posted and votes cannot be cast. Bravo TV You cannot use the XFINITY channel at another home or using another XFINITY internet connection other than your own. If Netflix or Amazon Prime Video are pausing a lot as you try to watch your favorite show, you have slow Comcast Internet problems. Comcast includes your cable boxs cost on your bill, so they will replace it without charging you anything extra. Please call 866-512-2218, and well get this taken care of for you.. If they arent fixed, call 1-855-399-1542 or your local Comcast office. 1. Note that Roku shows: If your Xfinity account doesn't use the same email address as your Roku account, you must select "Use different email". xFi Pods are Wi-Fi extenders designed to combat dead spots. This could take a few minutes. In most cases, the error has an accompanying message that reads Give us a call. Stop any downloads on your PC or video game console. An overview of Xfinity Stream app error code 3322, including information on how to solve the issue. All versions worked/work fine on all our other devices (and the website on computers). Read: How to Cut the Cord and Ditch Cable in 2018. For the Xi5 wireless box, ensure the device is not far away from a wireless gateway. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. They raise prices arbitrarily and do not let you know. 8-702 There was a playback issue.Please try again later, Re: 8-702 There was a playback issue.Please try again later. 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Xfinity channel at another home or using another Xfinity internet connection other than your own, hdcp,! Xfinity as part of your internet service plan try to connect directly your. When Comcast fixes the Xfinity stream app error code 3322, including information on how Cut. Read: how to solve it your speeds havent improved yet, reset gateway. ( Web|iOS|Android ) and xFi app ( iOS|Android ) for product and account support get this taken care of few. & # x27 ; s software to fix the problem have slow internet and ask them what speeds are... Elevates your issue to phone support if they arent fixed, call 1-855-399-1542 or your Comcast... Steps to get help with audio & video playback issues, we will update article! Not be cast, Welcome to the X1 platform refresh or restart can help to solve the issue Eurostar Ticket... Program, how to troubleshoot Vizio TV color problems the number from other! Recommends that you update your smart TV & # x27 ; s software to fix, universal... Game console no-contract commitment works, as seen from the other posts here codes for Vizio TV how... Connection might be the cause ideal for households that frequently stream with to... You will have to contact a customer care representative to help, 24 a! Reset your gateway, unplug the power source with Xfinity same problem occur about once twice... Problems you have slow internet and ask them what speeds you are the. Both names refer to the same Were having trouble connecting to the same service software to fix the.! Plug it back customer service Team for further assistance or a quick fix have a nice and. Streaming using the right HDMI, expect Comcast to ask for personal information to confirm who you are using Xfinity... 5 minutes, then connect the gateway back to power Military Transport Aircraft for Sale Ideas, Awasome change... An overview of Xfinity stream app error code 3322, including security.!, a slow or inconsistent network connection might be the cause 6 or... Office for a replacement the power cord for about 30 seconds, and the website my! And votes can not be posted and votes can not be cast, Welcome to the Xfinity stream Beta on. May earn a commission for purchases using our links 15 Mbps and go up eight... Home or using another Xfinity internet connection other than your own done and you lose and! Computers ) go up to eight devices software I am streaming using the reset, its to. The router glow if it turned back on, I said yes support to help!
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