FIX: I just waited a week and the funds were released to me Mercari is not responding. If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. I'm sorry this happened to you but thank you for giving me some useful information. If mercari does put a hold on anything will it be after the rating time limit express? -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do This buyer does more selling than buying from looking at their reviews. Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. This a-hole was trying to scam me. That was 5 days ago, and after several more messages Mercari has yet to respond. I would personally be a bit annoyed. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". It will take longer to get paid, but Mercari will eventually have to release your funds. If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. Not happy. Thanks . New to mercari love the community already. I'm not sure what else I can do. This happens sometimes, it gets marked delivered a day or so before. But it appears as if everything is in order now. But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . Are we going to loose out on a $100+ and have to refund this guy? The seller had over 300 ratings so I believed that they were trustworthy. I shipped out a piece of jewelry. I personally use eBay but my husband has been experimenting with Mercari. buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. Wait 48 hours. I despise Mercari and will never use them again! My husband and I are relatively new to this scene. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. They said the item was delivered to the address and I cant open a claim since the item is in the buyers possession. Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. Hoping for a happy ending to this problem. the Carrier will black list the buyers address and require them to physically sign for all packages or they wont be delivered. Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. I insured the package at full value. Create an account to follow your favorite communities and start taking part in conversations. So, I go into my post office and talk to the clerk. edit: Also whoever is downvoting alternative opinions ,you aren't helping. In some cases packages say delivered while they are still in transit. Tracking shows delivered. On hold with USPS now to see what they have to say. 'In honor of imnotlegolas for starting this subreddit. I just worry about package theft and stuff. I was really worried about this situation. Posted by: Bill in NC. If you shipped the item yourself, please contact your carrier to check the delivery status. The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. The maximum reimbursement will not exceed the value of the total transactions sale, up to $200. But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. I have even called Mercari and left a voicemail to try to get my money back. Thanks for the tip! They often extend the time on the buyer's side before auto rating completes. 2. I contacted the seller and they insisted I wait a few days. Please ensure you are following current standards to ensure your package is eligible. As long as the tracking shows delivered to the same zip code, you are in the clear. (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. Press question mark to learn the rest of the keyboard shortcuts. I checked the buyer ratings before shipping and they had good ratings - things looked good. Press J to jump to the feed. 1099-K Reporting and Disclosure Information. Thank again for your purchase ". **However, I was never given my payment. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Anyone have any advice has to what to do? The sale was almost $200. Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. Cloudflare Ray ID: 7a16556a0c7c770d Buyer claims they did not receive the package. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. For more information, please see our I got a message from Mercari saying:Buyer has let us know that -item- has not been received. I checked the buyer ratings before shipping and they had good ratings - things looked good. While I've searched the sub I was still curious. The tracking shows as delivered. I always do, "hi there, just saw your item was delivered, I hope you love it. The buyer got paid after three days and I was still charged. I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. Had this happen a few weeks ago. And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. Thanks to all that responded, very helpful! Package was delivered yesterday. The kicker is that mercari told me they removed him off the app for violating terms and conditions and refunded my money the day after it was delivered so I was so confused, now I'm not confused. . The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier I contacted customer support and told them it was delivered. In select areas, you can choose to have an item delivered via our Mercari Local service. The next step is tell the buyer I will be calling their local PD to report it. As a buyer i would feel pressured to rate quickly which annoys me since I like to take my time inspecting the item. Check to see if someone else (family member, roommates, neighbors) accepted the delivery. If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. I have the tracking number though, and it says the package was delivered. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. Any advice is greatly appreciated. Definitely wont glad I never have in the past too. Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. 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