This is the system that Disney uses to help people with both physical and emotional difficulties to enjoy the parks successfully. If it is not working for you, speak with a supervisor at Guest Relations. However, if it is clear the AAP is not accommodating your needs, then it might be the worth the time and effort to ask for assistance. C'est possible. Getting your Disability Pass for Universal Studios is a process that you can do right in the parks on the day of your visit. Whew - we covered a lot of information in this post! Any lines over 30 minutes and you will be issued a return time. We will have a brace on and I was wondering if she would qualify for a GAP? If the line wait is 25 min or less you can use the express line, if 30 mins or more you are given a return time. There are 2 types of ESA - called 'contribution-based' and 'income-related'. Rocky and Bullwinkle and Friends TM & Ward Productions, Inc. Nintendo. Related: Overview of Disney's Disability Access Service Card, Related: Full List of Disability Access for Disney World Attractions, Tags: My son has Autism.. All rights reserved. I came with a drs letter and was told by public relations to rent a wheelchair if I had a problem. What if the Attraction Assistance Pass doesn't meet our needs? Guests wanting to board the following attractions must transfer directly onto the ride: I debated writing this article due to the personal subject matter, but decided that if this article helps even one family to enjoy a trip they otherwise thought impossible or too overwhelming, then this article has served its purpose. You can view Universal's full accessibility guide here. You used to skip the lines completely but too many people claimed they needed a disability pass when they really didnt. Head to your first attraction entrance and hand the pass over to the attendant. They'll be able to tell you what your options are! Just click this link to get your Quote, Planning a Universal Orlando Trip? Would he be able to get an AAP if I bring the diagnosis letters? Our goal at The Park Prodigy has always been to help you save time and money on your next Universal Orlando vacation. You can check the park early park admission status and attractions for Universal Orlando here. Yes, the AAP can be used as many times per attraction as you'd like. Be sure to visit Guest Services when you arrive so that they can discuss your best options. Undercover Tourist now offers discounts on rooms at all Universal Orlando hotels! My daughter has a dislocated knee. No, Attention Deficit Disorder does not entitle you to a disability ride pass. If you or someone in your party has anxiety to the level that it can totally derail the trip, there is always the option of the Disability Access Service Pass. The best part is that if youve booked your Universal Orlando stay at one of the Premier on-site resorts, the Universal Express Unlimited is included with your stay. So we decided to hang out down there and make a fun time out of it. When we visited in 2016 we didn't experience any difficulties and once we told them our child had ASD they gave us the pass without any further questions. We breakdown the park crowds, park hours of operation, ticket prices by day, and average temperature. I find standing very painful due to severe degenerative osteoarthritis. 2022 DisabilityProAdvice.com | Contact us: contact@disabilityproadvice.com, Universal Studios Florida ATTRACTION GUIDE All Rides Shows 2022 Universal Orlando Resort, The BEST things to do and eat in Universal Studios Japan 2022. I'm wondering if the AAP works for Leaky Cauldron and Three Broomsticks because of the line to get in. If you or your party feels more comfortable discussing your Disability Pass at Universal in a more private setting or just in advance, you can call Guest Relations ahead of time. While a letter from your doctor is not legally required, it may be good to bring along if you are comfortable sharing. The AAP can be used for the Wholiday Spectacular but not for restaurant lines. I get a lot of grief because I don't look disabled. If it's slated to be a busy day, we do recommend springing for the Express Pass to avoid long "return times" with the AAP pass. Whether an AAP or GAP is issued, youll be provided with the pass which will then need to be shown at each ride, usually several times. No, you do not need a doctors note or any proof of that matter of your disability to obtain a Disability Pass at Universal Studios Orlando. Without any discussion, we took these, and made our way to the first ride, the "Hollywood Rip Ride Rockit" roller coaster. Depending on whether the wait time is less or more than 30 minutes, you'll either be directed to the alternate queue or receive a return time. Feeling a little confused? Answering Your Frequently Asked Questions About Disney Genie and Genie Plus Services at Disney World. as well as FREE park plans to save up to three hours in the parks! Go to Guest Services as you enter the park (Universal's Islands of Adventure or Universal Studios Florida if you're in Florida, and Universal Studios Hollywood in California). We always recommend not doing so too early and waiting until the 30 day mark to make your phone cal to Universals Guest Relations. The phone number is 407-224-4233 - press 5 for "More Guest Services Options," and then press 2 for "Accessibility Accommodations Information.". In Hollywood, it's 45 minutes. So, what exactly is the Guest Assistance Pass at Universal? Jen Novak is Our Recommended Universal Studios Travel Agent! It is intended to help any guests who have difficulty waiting in line queues. Let us know in the comments below! When we were ready to ride any ride, they simply scanned Gwen's ticket and it virtually put us in line. And to stay up to date on everything going on inside the theme parks be sure to check out our partners at Themeparktoday.com! Remove the accessibilty icon while viewing the site. I suffered a stroke in 2018 as a result i cant walk for long and cant stand still at all as my leg gives way, am i likely to get the disability pass? I'm going in march as an early birthday present. If you have any questions or experiences with Universal's Attraction Assistance Pass, we'd love to hear 'em. Not as helpful as the Disney parks !! You may call Universal Guest Services ahead of time to arrange accommodations within 30 days of your visit (or you could stop by Guest Relations once you're at the park). Related post: Guide to Hotels Near Universal Studios Orlando with Free Shuttle, Read Also: Va Disability Pay Schedule 2022. This guide not only covers those with disabilities but also provides information on height restrictions, restraint systems, and other topics that may be of use to visitors. The majority of the queues will not accommodate the ECV and he would need to transfer to a manual wheelchair (provided at the ride entrance) or walk. This means that, if an attraction participates in the Virtual Line system, you will use it rather than your Attraction Assistance Pass. Once at the attraction, you will show the Team Member your Virtual Queue return time and your AAP so you can gain access to the alternative entrance. Joined. We finally made it to Universal Studios Hollywood! Is there a way to get a pass prior to the visit so we can skip the line at guest services? So, what are the requirements for the Universal Studios special needs pass? So, there is not a set list of requirements you have to meet to qualify for the Disability Pass for Universal Studios, because every case is different! Related post:The Guide to Universal Studios Vs. Islands of Adventure. What Lakro has described is exactly what we have always done and not had any issues. A: Yes, you can rent scooters or Electric Convenience Vehicles at the same place you can rent strollers and wheelchairs at the entrances of either theme park or CityWalk. If your special-needs child uses a stroller, make sure you request documentation in Guest Services to use the stroller as a wheelchair in the parks, which will allow you to take your stroller into the queues wherever they are accessible to wheelchairs. Doesn't make sense at all when I definitely could have used it and they were lying. There may be rare exceptions to this rule, however. Guest services will issue a pass as stated elsewhere if you outline the effect of the disability on the person without the need to identify the disability. We are visiting Disneyland and universal Hollywood between Christmas and New year's this year. I have two sons with autism and we have successfully used the aap before at Universal. Will I still go into the alternate line? While the Universal Studios Disability Pass is a wonderful tool to make a theme park trip less stressful and more enjoyable, how accessible is it? Related post:Guide to Spending One Day at Universal Islands of Adventure. In some circumstances, especially those involving complicated issues or if you just feel it would be difficult to discuss the situation while in an open lobby setting you might consider requesting the assistance of Guest Services in advance of your visit. Also, can it be used to help with the Wholiday Spectacular line? The pass is a card with a barcode, the date it is valid, the guests name and the party size on it; it has lines on the back for return times to attractions. From there, the Team Member will make the decision if you qualify for the Universal Guest Assistance Pass. My sister is 56 years old with Down syndrome and a weak heart. At Hollywood, Guest Relations is located inside the park, so you would need a ticket to get the AAP. Should i get a AAP thing? Plus, park hours, special events, weather, and more! Get Our Email Newsletter, Dont Miss: Social Security Disability Benefits Amount, Dont Miss: State Of New Jersey Temporary Disability. At Guest Services, they issued me a special disability pass and a rider's guide for people with disabilities. There are some important details to note when it comes to actually using your pass, and that is specifically true when utilizing it on days when there are Virtual Queues offered. Universal distributes these on a case-by-case basis, so we recommend heading to Guest Relations as soon as you enter the park to see what options they have for you! This will largely depend on how crowded it is the day that you're going. while in universal, they did not want to give up the pass claiming that I could go on toys with the insulin pump and every line the attendants made me lift my shirt to show the catheter and did not want to let me pass, beyond the lines and time without eating, risk of damaging the pump, an embarrassment, I will be staying at Cabana Bay and my son has Crohn's Disease does he qualify for a pass. Yes, there are certain attractions that allow guests to remain in their wheelchair throughout the attraction (though some may require a transfer to a standard wheelchair). They will then determine if you qualify for Universal Studios disability pass and you can go from there. The contrast between foreground and background text will increase. Feb 19, 2018. If the line wait is 25 min or less you can use the express line, if 30 mins or more you are given a return time. Universal's disability pass (attraction assistance pass) is only able to be used at Universal Studios and Islands of Adventure, not at Volcano Bay. My daughter has ASD and anxiety and not sure how she will cope in the busy parks. All rights reserved. When we visited Universal Orlando, we did not obtain a Universal Guest Assistance Pass, and found no issues navigating line queues, attraction entrances, boarding vehicles or finding assistance when traveling with an EVC. We wouldnt have been able to experience these three attractions without the AAP: Ollivanders in Hogsmeade: we approached the line within the first half hour of early park admission. Her cognitive level is on a level of a 3-4 year old. The longest attraction line we waited in was 20 minutes." I was wondering if anyone knew if universal do a pass like disney do for those who struggle to queue. The pass is valid indefinitely so good for future visits you dont need to explain every time. No more waiting! This minimizes your time waiting in line. Universal's Attraction Assistance Pass (AAP) is intended for guests with a cognitive or physical disability or other condition that prevents them from being able to wait in the regular standby lines. The phone number is 407-224-4233 - press 5 for "More Guest Services Options," and then press 2 for "Accessibility Accommodations Information. In Hollywood, three guests can accompany the AAP user, for a maximum party size of four. I just didn't want a child to want to ride a ride at the other park, really quick, and have to be denied because his brother can't walk that far.. Universal makes these decisions on a case-by-case basis. Each Universal Guest Assistance pass is given out case-by-case, and you will have to advocate for yourself and your abilities within the theme park accommodations. 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