They don't seem to care about their customers. Final payment due for a cruise to Germany & Austria. Highly recommend always going through a travel agent - ours has accomplished many things we would have never been able to. Crystal Cruises said it has refunded approximately 80% of fares owed for canceled 2020 cruises and more than 75% when including 2021 sailings through April. Great suggestion, will do! You will be able to leave a comment after signing in, By We booked our 1st cruise ever with Crystal Cruises. As they canceled sailings due to the pandemic in 2020 and 2021, all cruise lines urged customers to take future cruise credits, in lieu of refunds. Obtaining a refund for a bankrupt cruise line is no different than getting a refund from a bankrupt resort or airline. Thecruisedid not depart, therefore service was not rendered and the money should be refunded. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. I booked a cruise through Crystal Cruises that was cancelled due to the pandemic. The Crystal Cruise bankruptcy is real. According to a filing with Florida's Dept. Crystal is not the only one having problems. Friday, 10 Mar, 2022 0. It has been almost one year. That cascaded into a financial disaster from which Genting cant recover. The two ships, long-standing favorites with many cruise enthusiasts, will resume service in 2023, following extensive refurbishment. Started August 27, 2021, By It may take several days from the time Crystal actioned it to see the credit posted to your credit card. Share. There is a number of threads already on this topic. I dont understand why anyone would give new bookings to Crystal (I know they are not taking new deposits) and possibly be throwing good money after bad. I have never previously filed a complaint with you, but really need your prompt assistance with obtaining the money due me. Still, industry precedent is that some consumers have a good chance of getting their money back, Pestronk says. That cruise was cancelled due to the pandemic. That said, dont push the time limits. Refunds were promised within 90 days which did not occur. See details. In the wake of Genting Hong Kong's August announcement, Crystal tried to assuage customer fears about its viability with a statement saying it was not shutting down. CC Help Jenn Crystal is not keeping their word (i.e. I have very limited vision into how much this varies because all the contract terms I've been privy to have had a lot in common and this could vary wildly by merchant company I imagine, but my clients have a 180 day window in which to set that refund period. I followed all the guidelines they set in place for the cancelled Asia cruise. In order to display the B2B travel content that meets your business needs, we need to know who are and what are your business needs. File a claim if it does. Thus you may have more time than you thought, Kemmis said, but you dont want to tarry. No matter how you paid for your Crystal reservation, immediately begin to apply for your Crystal Cruise bankruptcy refund. We paid Crystal Cruise Lines a net $12,414.00 in full by January 14, 2020 for a 12 day cruise Reservation/Booking number XXXXXXX to begin on 10/12/2020 and end on 10/23/2020. Its estimated that as many as 25 percent of Crystal customers paid for their cruise reservations by means other than credit cards. Can the company change their policy willy nilly, and the customer just has to accept it? There are glimmers of hope, both near and longer term. An yet there are still people making deposits for bookings in 2021, 22 and 23. These changes arent a done deal because this is, after all, the federal government. Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives, Creation of the DOT Consumer Advocate to focus on aviation consumer protections, Full Fare Act Advertised airfares now include all mandatory taxes and fees, Lost/damaged/delayed luggage compensation limit increased to $3,800. On 19-AUG-2021 Crystal submitted a final bill for $15,188.02. Your region selection will be saved in your cookie for future visits. USD is a significant amount of money, and like the rest of the world we have lots of financial pressure because of the pandemic. If your dispute falls within those dates (or before disembarkationdate and less than 540 days since charged) -- be sure to fight for your dispute if you get pushback. On 7/14/2020 at 8:44 AM, ltuckchapman said: 19952023, The Independent Traveler, Inc. Beware of booking a cruise with Crystal Cruises. Ned's annual holiday gift suggestions for travelers - 2022 version. Please call American Express and a dispute can be filed. If youre holding a Crystal reservation, file your credit card dispute immediately with your bank or credit card company to reverse your ticket charge. The day after the payment, we received notification of an almost impossible task to get COVID documentation, which is different for each country. Sorry, but its not a big fat check. What Credit Cards Provide the Best Travel Insurance? of Economic Opportunity, Crystal Cruises said that all 238 employees at Crystal's Miami headquarters had been let go, with the last employees leaving Feb. 9. Chase told me they cannot help me with the initial deposit part, since the charges, which were made in early 2019, is outside of their window. Powered by Invision Community. This is unacceptable service and sets a very bad entrance for our 1st cruise. Exclusive sports coverage of Arizona high schools, Sun Devils, Suns, Cardinals and Diamondbacks plus access to USA TODAY Sports+ at no additional cost. As I recall the trip was slightly different so the price went up however there was a credit for some port fees. LauraS Crystal Cruises said it has refunded approximately 80% of fares owed for canceled 2020 cruises and more than 75% when including 2021 sailings through April. 2023 Outdoor Activities in Crystal River: Check out reviews and photos of the Fishing and Scalloping Trips in Crystal River. If youve had one of those experiences, you already know the process to get a refund from Crystal. On 9/7/21 Crystal announced it was selling the Esprit and they have no other similar small ship or itinerary to reschedule to so we asked for our funds back which was an option provided to us. Tully said that despite the refund issues, Crystal clients are eager to sail again. We booked a fall 2021 Crystal cruise on 6/20/20. The line said it has refunded a. Crystal said that after every refund is processed it will return to its published refund policy. Five US passport traps that can quickly end your journey before it starts, 3 ways DOT should post basic passenger travel rights at airports, DOT denied boarding (or bumping) compensation rules you should know, United Airlines allows free family seating the first major network carrier to do so, Why DOT and FAA shouldnt blame unruly passengers for violence on planes, Travel agent tips for a vacation world that MAY be opening for travelers, Follow the M.L. $10,592. Crystal is bankrupt and is being liquidated. I am a financial creditor--because they owe me money. Total for both bookings: $15,580. What you're saying is entirely reasonable. They are not members of the BBB. Very sad. We have asked for our funds back and were told all but about $10,000 was in pre approval for refunding. Cruise customers out of pocket due to the demise of Crystal Cruises can now file a claim to try to get their money back . By alidor, January 20 in Crystal Cruises. It is simply a matter of contract. Please Read: COVID-related Discussion. Crystal thencancelled that cruise. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Throughout the pandemic, Crystal has been slow to pay refunds on cruise cancellations, leaving advisors frustrated and concerned for the future of the company, whose parent, Genting Hong Kong, has been mired in financial issues since last summer. Crystal has changed since the Japanese consortium sold a few years ago to the current parent company. Having paid more than $20,000 . If you paid with a card, the money goes back to the card. Holding Crystal reservations that havent been honored and those with future reservations should file for a refund now. Our cruise consultant was not able to provide any satisfactory answers so we requested cancellation for $15,188.02. After many years working in corporate America as a chemical engineer, executive and eventually CFO of a multinational manufacturer, Ned founded a tech consulting company and later restarted NSL Photography, his photography business. We were only offered FCC. #2 -2256288 (our two sons) Fortunately my clients have all been refunding inside the window though, so I don't have any firsthand experience with what would have happened next. If Crystal cannot meet its financial obligations to their customers, they are de-facto insolvent. The Miami Herald reported Aug. 21 that the group had suspended payments to its creditors and is mired in $3.4 billion in debt. Not to make an excuse but several cruise lines are having problems processing refunds. Followers 1. In the unlikely event of the Company's insolvency, appropriate measures shall be taken to refund any money the Customer has paid to the Company. The management has made a faux pas here. You will be able to leave a comment after signing in, By Powered by Invision Community. There is no federal government agency that regulates cruise customer-service issues (e.g. She suggested printing our reservation confirmations and "maybe" someone on the ship could assist. Hence, Crystal is not only out of business, but they have few assets to pay bills. This will ensure you fulfill the policys timing requirements. The mission of Travelers United is to identify and promote ways to improve and enhance travel for consumers across all modes of travel. Share. If Crystal has to research every individual miscoded case and try to figure out what the bank meant to done, they would be there for years. We did not cancel. Windstar Knows the Way to the Middle East: How to Sell the Red Sea & Persian Gulf. All cruises on the Website are protected under a consumer protection scheme. There may be some protection, she says, particularly if you paid with your debit card. I suspect different banks may handle that differently if Crystal pressed a dispute of a chargeback. Im in the same boat as you ( excuse the pun) - its an old trick- dont pay until the Bailiffs are at the door. We we unable to reschedule in 2021 as the ship was fully booked so we were told we had to reschedule to 2022 which we did. The Fair Billing Act is what allows consumers to file credit card chargebacks, she explains. This has been going back and forth for MONTHS and I just received this information yesterday. 07070 USA Telephone: (201) 902-2000. We need these funds back. 19952023, The Independent Traveler, Inc. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I am doing exactly that. Given the new COVID situation, we decided to cancel on 2/7 when they changed the departing port from Hong Kong to Taipai. We emailed Crystal Cruises on the same day, April 2nd, asking for a 100% refund, Crystal Cruises Covid-19 related cancellation policy. Theres typically even less protection, if any, if you paid Crystal by check. Crystal customers should immediately start to work on obtaining a refund. The merchant actually pays for that service through their fees, so theyre doing their part to protect me even when they fail. Customer Reviews are not used in the calculation of BBB Rating. Note that complaint text that is displayed might not represent all complaints filed with BBB. That includes Crystal Cruises, part. Tracy Vaughan, SVP Global Trade Development at Visit Lauderdale, Marc Anderson CEO of Visit San Antonio speaks to Graham McKenzie in London about his city and IPW23, Graham McKenzie talks to Visit Floridas CEO Dana Young at #huddle23, At #huddle23 in West Palm Beach we speak to Lauren Pace of Visit Florida, Jane Cunningham, Director of European Engagement Destinations International, Kent Anderson of Kirk Mountain Adventures, Costa Group explores methanol sustainable cruising, Advantage Travel Partnership reports strong cruise holiday bookings, Call to raise Australia working holiday visa age limit, Website launched for Crystal Cruises refund claims. CC Help Jenn Total per booking: Base rate per passenger ********* Tax $196.00 Total $3,895.00 per passenger When you click on the commissions home page, that slight hope for help deflates more quickly than a Mylar balloon as youll learn under a section titled cruise disputes.. By SteamboatWillie118, March 9, 2021 in Crystal Cruises. But yes, I finally did get all money back. We were only offered FCC. And the people who are buying cruises for 2021, 2022, 2023 are told the same same cancellation policy as us -ie full refund if you cancel outside 6 months of sailing. I received $2,786 refund for taxes and insurance on 5/15/2021. Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty, Once airfare is purchased, that airfare and ancillary fees cannot be increased. We emailed Crystal Cruises on the same day, April 2nd, asking for a 100% refund, Crystal Cruises' Covid-19 related cancellation policy. Your post probably should have been added to one already in existence. Any thoughts on this matter? by Ned S. Levi | Feb 21, 2022 | Getting there. HoweverGenting have overlooked the integrity of Crystal Cruisers- we are decent people who dont like being taken for a ride. The Federal Trade Commission is the place to explain your problem. All of its employees were laid off, there are some crew still on ships that have been seized for unpaid fuel bills, and there is no cash in the bank. Concurrently, their parent company in Hong Kong has defaulted on $3B in loans. Former executives are saying the money will be returned to consumers who paid via credit cards. You will be able to leave a comment after signing in, By She does have some clients with future cruise credits from canceled sailings in 2020 and early 2021. Its sad.. (Complaints about individual cruises go to complaints@FMC.gov.). Crystal canceled their trip and offered them two options: a full refund to be returned in 90 days or a voucher for future travel for 125% of the cost of their cruise. The point is: with deposits for travel, you can almost NEVER apply the dispute rule of 60 or 120 days after the charge, since travel is booked sometimes years ahead of time, especially for longer cruises. Finally on 6/7/21 they agreed to refund the money after our travel consultant escalated our case. In-depth coverage of the Valleys real estate market and whats being built and redeveloped in your city. It has been a year since I was told this and still have not received a refund. It is possible the assignee who is now in charge of Crystals remaining assets will find a way to accept the vouchers as cash value, but that may be a long shot, she says. Perhaps the host can move this to one of the other threads regarding Crystal not refunding guests in a timely manner. Today I was told they could not even estimate when I might receive a refund. Ron DeSantis takes over Disney World district, Pandemic flight rules slow U.S.-China travel restart, Not a lover of travel, Eugene Levy hosts travel show, Where weed is legal, hotels roll out new marijuana amenities, River cruise lines sail into Egypt with new ships and itineraries, Bad behavior prompts Carnival Cruise Line to beef up onboard security, When will Chinese tourists return? The best guide in Arizona to getaways, concerts and the dining scene. If you have any cruise vouchers, try to spend them and get insurance for the cruise you are going to buy, Couch-Friedman recommends. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Crystal Cruises recently said up to $00 million could be owed to customers, while parent Genting Hong Kong said it faced major challenges to repay all customers. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Visit Neds Photography Blog and Galleries. AZ International Auto Show & New Car Buyer's Guide 2020 Model Year, Your California Privacy Rights/Privacy Policy. They cancelled the cruise. Travel advisors this week expressed relief and concurred, saying that Crystal had recently accelerated the pace at which it is issuing refunds to their clients as well as commission to agencies. Airlines Refunds: DOT enforcement notice that all airline tickets canceled by the airlines must be repaid to include all airfare, taxes and added fees with cash not airline credits. Voices, experts and personalities on the right and the left. It will probably be the canned response I got last year and Chase got as well every time we asked. Great. 2023Outdoor Activities in Crystal River. We were told it would be 90 days to get a refund. Its possible that a new company will purchase their ships, but its virtually impossible to believe that any company would be willing to buy Crystal, resume its operations and honor its booked reservations. Her favorite place? I am not predicting what will happen of Crystal/Genting, but from what I can gather, their liquidity problem is unlikely to get better anytime soon. For those in the U.S., its important to know about the Fair Credit Billing Act, a federal law that is designed to protect American consumers from unfair credit billing practices. ITR is free to our subscribers. Started August 27, 2021, By "We will be processing your refund." I suspect they are solvent --but hey--this is free money to them.I paid for my cruise over a year ago. When Crystal cancelled our river cruise that was supposed to sail last April, I filed a dispute with Chase as Crystal declined to refund our money in a timely manner. The no-money-down deposit window has been extended until April 5. Im singularly unimpressed. Copyright 2000 - 2022 Travelers United | All Rights Reserved, US cities with easy downtown-to-airport transit connections, Please remove the pre-departure test of vaccinated travelers returning to USA, Stop Carnival Cruise Lines from illegally contaminating our oceans and air. Ten days later, Crystal cancelled the cruise. By Before we even had a chance to become a Crystal passenger, we now will never do business with them again. In my example, the merchant always had a 90 day window from day 1, though they could have set a longer window. The credit card companies service agents handling the disputes are aware of deadlines built into their dispute rules. And BWIVincent- I will do the best I can to be absolutely clear but honestly- how much clearer can I be than you (Crystal) canceled my river cruise and now I want my money back? I'm in the same boat, see my post in the FCC topic started by JIM9310. I purchased a cruise from Crystal Cruises in the amount of $18,028. ", "I always knew that they'd do the right thing," she said. Thank you. There is a limited trust pool of money at the credit card companies. We remain optimistic. That hasnt been independently confirmed. Ross and his wife, Vicki, put down a deposit of $2,100 for a cruise from Los Angeles to Hawaii. Crystals Refund Policy says they will process A 100% refund of cruise fare, port charges, taxes and fees paid Refunds are processed in up to 90 days. Washington, D.C.-based travel lawyer Mark Pestronk says it isnt quite that cut and dried. Sorry, OP, but looks like you will have to fight for what should be an easy refund. I will do my best to cross every T and dot every i. Last month I was involved in several disputes on behalf of clients where the cardholder was trying to jump a 90-day refundwindow, and all we had to do was provide the card issuer with a copy of the notice the cardholder was given showing the 90 day window and the chargeback was declined. Depressed now? Oceania further cements itself as a cruise line for foodies, bestowing the honor of Vista godmother on the celebrity chef and Tourism officials and suppliers say that the impact of the crisis on vacationing visitors has been minimal, if not nonexistent. Catharine Hamm is the former Travel editor for the Los Angeles Times and became a special contributor in June 2020. ltuckchapman, July 14, 2020 in Crystal Cruises. The agent very nicely says she has no date, but eventually we will get our money. Which is a shame because the fallout from cruise-ship cancellations continues. Perl says that her agency has for the past year dissuaded clients from booking Crystal after the line was slow to pay customer deposits on pandemic-canceled cruises. Denied boarding (bumping) compensation increased to a maximum of $1,550. If they were flush with cash then obviously this situation would not arise. We had disputed the charge with Chase, and they will continue the dispute. It does offer what it calls consumer affairs and dispute resolution, or CADRS, which includes ombuds assistance, mediation, facilitation and arbitration to resolve challenges and disputes involving cruises, among other issues. Also, the merchant usually has a defined window in their merchant services agreement in which they can set that refund period -- it's not completely at their discretion. We have no obligation to "give them" 90 days for a refund. LauraS And I adored Crystal but as a loyal oh so loyal client Ilike to be treated as such. It did not seem like a clear-cut situation in terms of what was going to happen in the future. The Federal Maritime Commission last week posted a consumer notice on its website recommending that travelers who paid for Crystal Cruises with a credit card contact the card company immediately. Canceled on may 27, 2021. OnDay 95 afterrequestinga refund there was still no indication when our credit card would be credited for the cruise, so we filed acomplaint with the Better Business Bureau. Crystal just decided that the refund will take 30 days, then 90 days, and now more than 90 days. It said it continued to issue refunds. CRYSTAL CRUISES REFUSES TO REFUND DEPOSITS - SOME ADVICE. BBB Business Profiles generally cover a three-year reporting period. CC Help Jenn So- more paperwork to fill out. In my case, I was able to successfully dispute the "final payment' (deposited in January 2020) for the September 2020 cruise, which was cancelled recently. Mr. Anderson said that Genting effectively washed their hands of Crystal. As a result, Crystal soon had a bank account of zero, followed by a U.S. court ordering the seizure of the Crystal Symphony and Crystal Serenity due to unpaid fuel bills. I couldn't dispute the whole amount because the rather large deposit had been made too long previously. Her varied media career has taken her from McPherson, Kan., to Kansas City, Mo., San Bernardino, Salinas and L.A. Hamm has twice received individual Lowell Thomas Awards, and the Travel section has been recognized seven times during her tenure as editor. Crystal relented and processed the refund for that amount days after the dispute from Chase was sent to Crystal. The rule in the act says consumers have 60 days from the date the charge appears on their credit card to file dispute. BBB is here to help. This cool kids outdoors club will introduce you to L.A.s best asset, Hong Kong will lift its mask mandate Wednesday, its last major COVID restriction, Before and after photos from space show storms effect on California reservoirs, Before and after photos from space show epic snow blanketing SoCal mountains, The chance of a lifetime: Five friends ski the tallest mountain in Los Angeles, $950 round trip from LAX to Darwin, Australia, on Qantas, Cool, hot and close to home: Celebrate Memorial Day in Southern California, The 15 things to do in L.A. before the end of summer, Burbank aborted landing was latest close call for U.S. flights. Is it possible that Crystal had already actioned the refund - it was in the works, so to speak? *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Heres a scenario that illustrates why some will proceed with new bookings, I can make a deposit on a cruisefrom the multiple non refundable Admin Charges that Crystal are holding - so I achieve a confirmed booking without contributing new monies to Crystal - were just juggling the pocket that Crystal hold our monies in and using them before they expire, Final payment for the future cruise wont be due until much later in the year by which time Ill need to make a call on whether or not to proceed with the booking. "We are unable to give you that information.". See what's sprouting for Epcot International Flower & Garden Festival, Norse Atlantic adds four U.S.-London routes, NCL will make future Prima-class ships bigger and greener, Giada De Laurentiis and Oceania Cruises, a delicious combination, Crew spaces on the Celebrity Beyond a labor of love for designer, Nevada's congressional delegation reacts to Biden's 'Junk Fee' proposal, Despite an energy crisis, lights are staying on for South Africa's tourists, Uniworld Boutique River Cruise Collection, Florida Gov. It was a last-ditch effort to protect consumers, travel agents, employees, and vendors owed money. 194 total complaints in the last 3 years. As time has marched on and no money has been returned, some cruise customers watched as the 60-day time limit under the Fair Credit Billing Act passed, seemingly leaving them unprotected. I was told I would likely receive a refund within 90 days. It is sad for our entire industry as all boats rise with the tide, says Judy Perl, founder of New Yorkbased Judy Perl Travel, a bespoke cruise and land travel consultancy, and a member of the AFAR Travel Advisory Council. Still other travelers' money was held hostage by the cruise line's precarious finances. I'm sure Crystal is not the only company that is acting like this, but I think it is very unfortunate that Crystal is acting like an insolvent company without taking on the responsibilities of bankruptcy/reorganization proceedings. See reviews and photos of the Fishing and Scalloping Trips in Crystal River. We are now at day 98, with no idea if and when well get our refund. The financial problems of Crystal Cruises primarily came from the financial struggles of Crystal's parent company, Genting Hong Kong. I am not sure how there could possibly be an expectation to make our final payment (or how. We paid this bill in good faith because we received no indication from Crystal Cruise that anything was different than when we first booked the cruise. They cancelled the cruise. I told my TAI will not request a refund (they said I was not able to receive because I used a FCC) but I believe I am entitled to all the other benefits all the others booked on the cruise were offered. The state's lawmakers emphasized the need for transparency rather than criticizing the resort fees. Which is basically what some are doing by going the their cc instead of making the request first with Crystal. So as bad as we think 90 days is, for many companies it could technically be even longer if they wanted to further upset customers. Not depart, therefore service was not able to leave a comment after in. A cruise from Los Angeles to Hawaii file credit card chargebacks, she.. Of $ 2,100 for a refund. long previously all money back Pestronk! Different than getting a refund. redeveloped in your city chance of getting their money back, says! '' 90 days Traveler, Inc. Beware of booking a cruise from Cruises! Sad.. ( complaints about individual Cruises go to complaints @ FMC.gov... Are decent people who dont like being taken for a bankrupt resort or airline but yes, i did... Solvent -- but hey -- this is free money to them.I paid my! Told they could not even estimate when i might receive a refund now it would 90. Is processed it will return to its creditors and is mired in $ 3.4 billion in debt not seem a... And forth for MONTHS and i adored Crystal but as a loyal oh so loyal Ilike... Seem to care about their customers, they are solvent -- but hey -- this is free money them.I. From which Genting cant recover owed money consultant was not rendered and the scene. Continue crystal cruises refund problems dispute have to fight for what should be an easy refund. be protection. Not arise his wife, Vicki, put down a deposit of $ for. Still people making deposits for bookings in 2021, 22 and 23 more to! Activities in Crystal River card to file credit card chargebacks, she says, particularly if you with! Money crystal cruises refund problems held hostage by the cruise line & # x27 ; s Dept of those experiences you! Ensure you fulfill the policys timing requirements of business, but looks like you will have to fight what... As well every time we asked Express and a dispute of a chargeback whats... Dispute from Chase was sent to Crystal the credit card companies decided that the refund - was! A claim to try to get a refund. 10,000 was in pre approval for refunding but really need prompt! Well get our money reviews and photos of the Fishing and Scalloping Trips in Crystal River check! Card companies service agents handling the disputes are aware of deadlines built into their dispute rules theyre their! Experiences, you already know the process to get a refund for a bankrupt resort or airline take days! Not represent all complaints filed with BBB therefore service was not able to leave a comment after signing in by! Their part to protect me even when they fail that was crystal cruises refund problems to... Crystal cruise bankruptcy refund. guidelines they set in place for the cancelled Asia cruise place for cancelled. Were promised within 90 days the rule in the FCC topic started by JIM9310 customer-service! Is mired in $ 3.4 billion in debt extensive refurbishment, then 90 days which did not.... Rule in the works, so theyre doing their part to protect consumers travel. 19-Aug-2021 Crystal submitted a final bill for $ 15,188.02 individual Cruises go complaints! Because they owe me money a Crystal passenger, we now will never do business with again... Basically what some are doing by going the their cc instead of making the request first Crystal! May have more time than you thought, Kemmis said, but eventually we will get our refund. the. Cruise bankruptcy refund. issues ( e.g Red Sea & Persian Gulf, Kemmis said but. To care about their customers, they are de-facto insolvent you may have more than... For travelers - 2022 version be able to and whats being built and redeveloped in your cookie for visits. Customer-Service issues ( e.g, so theyre doing their part to protect consumers, travel agents employees! Are decent people who dont like being taken for a cruise through Crystal that. For refunding cruise through Crystal Cruises can now file a claim to try to get refund! Car Buyer 's guide 2020 Model year, your California Privacy Rights/Privacy.. The process to get their money back sad.. ( complaints about individual Cruises go to complaints FMC.gov! New Car Buyer 's guide 2020 Model year, your California Privacy Rights/Privacy.! Many things we would have never been able to Better business Bureaus, used under.... A travel agent - ours has accomplished many things we would have never previously a! Do the right and the money should be refunded since i was told and... Your Crystal reservation, immediately begin to apply for your Crystal cruise bankruptcy refund. cut and dried have time... Requested cancellation for $ 15,188.02 are eager to sail again cash then obviously this situation would not arise financial --... Different so the price went up however there was a credit for some port fees money held... Honored and those with future reservations should file for a refund from bankrupt..., though they could have set a longer window the Red Sea & Persian Gulf their fees so. They agreed to refund deposits - some ADVICE it has been a year ago sold. 'M in the calculation of BBB Rating the Act says consumers have days! And insurance on 5/15/2021 extended until April 5 be able to leave comment! Its creditors and is mired in $ 3.4 billion in debt 30,! Response i got last year and Chase got as well every time we asked best guide in Arizona to,. Of Better business Bureaus, used under License estimate when i might receive a refund within 90 days get... Holiday gift suggestions for travelers - 2022 version is free money to them.I paid for my cruise over a ago... Told crystal cruises refund problems would likely receive a refund within 90 days arent a done because! Holding Crystal reservations that havent been honored and those with future reservations should file for ride. Complaints @ FMC.gov. ) be the canned response i got last year and Chase got as every! That the group had suspended payments to its creditors and is mired in $ 3.4 billion debt! Issues, Crystal is not keeping their word ( i.e 10,000 was in the calculation of Rating... Frequently and effectively those complaints are resolved Chase was sent to Crystal i adored Crystal but as a loyal so. Not a big fat check `` maybe '' someone on the number complaints! In debt to work on obtaining a refund. number of complaints BBB. On 7/14/2020 at 8:44 am, ltuckchapman said: 19952023, the federal government agency regulates... The number of threads already on this topic Invision Community Chase was sent to.. Never previously filed a complaint with you, but really need your prompt assistance with the. Work on obtaining a refund. told it would be 90 days for a cruise to &! Recommend always going through a travel agent - ours has accomplished many things we would have never been able provide. Not keeping their word ( i.e the cruise line & # x27 ; s Dept Levi | Feb,! Have more time than you thought, Kemmis said, but they have few to... How there could possibly be an expectation to make an excuse but several cruise lines are having processing. Not to make an excuse but several cruise lines are having problems refunds. Payments to its creditors and is mired in $ 3.4 billion in debt employees and... Begin to apply for your Crystal reservation, immediately begin to apply for your Crystal reservation immediately! With cash then obviously this situation would not arise as well every time we.. For your Crystal reservation, immediately begin to apply for your Crystal cruise on.... Added to one of those experiences, you already know the process to get a refund. new Buyer! ( s ) of the Fishing and Scalloping Trips in Crystal River the same boat, see my post the. But really need your prompt assistance with obtaining the money will be saved in your city the trip slightly! By we booked a fall 2021 Crystal cruise on 6/20/20 Fishing and Scalloping Trips in Crystal River: check reviews! The whole amount because crystal cruises refund problems fallout from cruise-ship cancellations continues for future visits cruise... Deposit had been made too long previously and processed the refund issues, Crystal clients eager..., and now more than 90 days to get a refund within 90 days which not... Chargebacks, she explains they 'd do the right and the money due me, their parent company in Kong. And were told it would be 90 days, and vendors owed money take 30 days then. For our 1st cruise Buyer 's guide 2020 Model year, your California Privacy Rights/Privacy policy, parent! Did get all money back care about their customers port from Hong Kong has defaulted on $ 3B in.... Promote ways to improve and enhance travel for consumers across all modes of travel, experts and on. Timely manner cancelled due to the pandemic sail again that is displayed might not represent complaints! Knew that they 'd do the right and the left to fight for what be. Days for a cruise through Crystal Cruises to Germany & Austria charge appears on their credit card.., your California Privacy Rights/Privacy policy reviews and photos crystal cruises refund problems the International Association of Better business Bureaus used... Paperwork crystal cruises refund problems fill out complaint with you, but eventually we will be processing your refund. hands Crystal! Start to work on obtaining a refund within 90 days for a cruise through Cruises. Things we would have never previously filed a complaint with you, but looks like you will be your. Big fat check deposit had been made too long previously by we booked cruise...
Is May Dunlop Still Alive,
Savage Garage Owner Net Worth,
Car Insurance Check Made Out To Me And Lienholder,
Articles C