I called Lazy Boy corporate office and was rudely told sorry there was nothing he could do. I forgot to mention that we bought ours in late summer/early fall during their annual upholstery sale. I like how they have the option of firmer, stronger cushions (though pretty pricey) but most of their regular cushions on their sofas were pretty weak. My salespersonJoe Mota was great, helpful courteous. Home - Layout 2; Home - Layout 3; News; Technology. We had done a ton of research online and it was time to go look at real ones and compare. I have been trying to get my lazy boy rocker repaired for 9 months. Minh was are sales associate and was very helpful. Will certainly NOT ever buy a Laz Boy product again. There are immediate STRUCTURAL, QUALITY, PERFORMANCE and DESIGN flaws in the product. We got our own handyman. She is the reason I returned to La-Z-Boy Santa Rosa to purchase my couch. It also prevents us from using a coffee table. It uses a durable laminated hardwood frame and semi-firm foam and poly fiber cushions that provide support while still allowing you to sink in comfortably. He was very knowledgeable about the kinds and warranties and fabrics and the many choices there were. Absolutely ridiculous. Image source La-Z-Boy. I asked if they were crazy? Then Linda brings us papers to sign for delivery. Just bought a couch and love seat here. So thinking of adding the throw pillows as they give more support. He allowed us to take a swatch (have to put a deposited down) to check the different colors with our room. Lazyboy claims they don't make the model anymore for safety reasonsthey say the chairs would tip too easily. This is my 1st ever La-z-boy purchase. Leather grade, size, firm to soft. Getting it repaired has been a nightmare. The sales person certainly was not the motivation for purchasing the sofa from La-Z-Boy. It has certainly changed, I would NEVER purchase from Lazy Boy again. I can't stand high pressure sales people but this was just the opposite . I'll probably buy the couch later after I get some funds together and I'll buy it from Minh. I then complained that if the policy didnt go into effect until December 2022, why wasnt my order honored under the old policy of what a wall-hugger should have been, or why wasnt I contacted to be given a choice to cancel my order? I stopped at this lazy boy location after viewing lazy boy coffee tables at a furniture store in AZ. After an awful experience at the Scottsdale store I called the Glendale store and spoke with Adam. I hope she is being paid the kind of salary she deserves. 17 months into a perfectly good chair in every other respect I get color vanishing on a big part of my leather and they don't cover it. Their chairs are made from a combination of an engineered wood frame, steel supports, and fabric. BTW, Chantal saved the day by sending their store technician over to finish the bed setup. It matches mine exactly (maroon leather), but is bigger. We have purchase other furniture from other stores in our area to find that they don't stand up as well as Lazy Boy. La-Z-Boy Brooks Rocking Recliner & Reviews | Wayfair Furniture / Living Room Furniture / Chairs & Seating / Recliners / Brown Recliners / SKU: LZ10204 Brooks Rocking Recliner See More by La-Z-Boy 4.6 128 Reviews $58/mo. She was a no-nonsense woman who would scare me to the bone if she was my actual grandmother. In their infinite wisdom, they made a critical part out of plastic which is totally inadequate. I would never buy a Lzee boy product again. We bought 2 recliners. They are not pushy like some places, they give you your space to look around and find what you are interested in and when you're ready then they are ready to help. The message is that it is just too bad for you for doing business with us. No matter how bad it gets, LAB has absolutely no obligation on their part to do anything. What is expected from you? 50 Upholstered in PU leather with wood frame Light Brown with Espresso finish Assembly required We are now waiting to their reorder. Old school enthusiasts will enjoy this recliner. The Truman The Beast Recliner, made by Best Home Furnishings, is brought to you by Crowley Furniture & Mattress. Poor quality leather processing is what I am finding out is the cause. If possible I would give 0 stars. the customer service folks at first wanted me to take it to Tulsa Oklahoma or call out a repair man for $75.00 per hour and I live 1 to 1 1/2 hours away. They also use better. Mom was so tired and he made our shopping experience so pleasant. Customize every piece here. I've been around enough sales people in my day to know a quality sales person from a not-so-quality sales person. I should have remembered our first loveseat that had screws that fell out constantly, and the cushions were flat and you could feel the springs after 4 years. I have purchased cheaper furniture from Hudsons, purchased the extended warranty, and NEVER PAID A CENT FOR REPAIR, SERVICE, LABOR AND EVEN REPLACEMENT, which they did readily! During President's Day La-Z-Boy ran an ad on national TV about special discounts and picking up and disposing the old chair at NO CHARGE. POOR POOR QUALITY! Punkie M. We had an excellent experience with Patty. We have a recliner that we have been calling them off and on for a year. I called the corporate office to file a complaint, and have called, and went to the retailer to demand a refund, or delivery of my sofa. We bought a reclining loveseat about 11 years ago, and it's still in very good shape - except for the cushioning declining over years of usage. Now awaiting the delivery of our new couches. I only did business with this national chain's local store because 1) they had a Labor Day "sale" going on (although their sale prices were not low, hence the $$$), 2) they offered a zero-interest finance program, albeit a short one, which I needed for financing the purchase over an extended term, and 3) the size and style of sectional sofa - and its standard fabric - that I needed was carried only by this company and no other local furniture store. In addition, on Google they are only able to achieve a 3.6 star rating. A technician came to the house after a 4 week wait for service and assessed the repair and ordered the parts. Nowadays, the chairs are made of cheaper particle board, not solid wood like they once proudly claimed. If they performed quality checks, the defects that were delivered would have been identified and fixed prior to delivery. Seems tome. We purchased our furniture from Linda. Mind you, I can buy the screws at Home Depot for $2. 3-position locking legrest for added safety and support. Get La-Z-Boy's Latest Online DealsUnlock The Coupons. This is the second time it needed a repair and it took a bad review last time to get them to do anything. He said he would put in for the replacement. Honestly, unlike some patio furniture I bought from a local company that I'm battling with over quality control, my experience with these guys couldn't have ran more smoothly. Sent Pictures Of Chair And Was Advised Parts Would Be Ordered So Tech Would Arrive To Repair. (Fabric not found locally). Surely stockholders will not letEngland continue making shabby leather furniture. I will never buy from this company again. Amazingly, when he passed away in 2010, the chair managed to outlive him, despite getting used all day, every day for over two decades. Phone calls emails phone calls no return call. We tried to buy TV stand for around $1,500 that matches our end tables, they were offering 10% discount plus they pay the sales tax, they also had a fire victim discount of 10%, but they said we can't combine the 3 discounts, I had to choose 2, so I chose 10%+10%, but after I completed all the paper work, and gave them my credit card, they changed up their mind and backed off. The units are now no longer under warranty and La-Z-Boy's service department offers no help. I sleep in it total, 3 months of the year. I had a recliner I had purchased some 15 years ago, chair is still in great condition, my point is if you want quality and great service go to Lazyboy. Isn't that why ya buy them? Just wished more actual products on premise hope items ordered are just as view in catalog and viewer!! I know they were looking for a tip and there was no way on top of the $199 delivery fee we paid would I even consider a tip! We contacted the store and their only remedy is to send Mario out again. Matt was so sweet and patient with us. Was not honest. Don't overlook LaZBoy thinking it's too expensive or will take too long. Staff is always friendly and courteous. Now, did they work hard and get all the furniture inside ok, yes but there was definite attitude and not very professional. Even in the Features description for the Talladega power wall recliner on the LA Z BOY website (www.la-z-boy.com/p/recliners/talladega-power-wall-recliner/_/R-P16754) it states, Can be placed inches from a wall. I would recommend (if you haven't already done so) filing a complaint with the Better Business Bureau, the FTC and/or Attorney General's Office. The delivery people arrived on time and couldn't have been nicer. As soon as they receive payment and the furniture was delivered that was the end of the nice, helpful experience with this company. You can get the same mattress on Amazon for $200. My wife contacted the store and they told her that La-Z-boy would not cover this under their warranty because the problem was caused by "continuous exposure to hair product or water from wet hair right after washing it." I would never refer anyone there. Nowtry to get help! We purchased a Power Recliner and a bolt that connects to the back and side of the chair is broken. I have purchased two more chairs and expect delivery soon. Lazyboy has more positions on their chairs than the others do. Furniture shopping today and we got a beautiful recliner, a swivel chair and 2 end tables with built in USB port and outlets to keep things nice and neat. Service/Design/Furniture - 5 STARS! No cleaning products have been used and the chair and it has had minimal use by one older person just sitting and watching TV., I contacted customer service whose only solution was to give me the number of an upholsterer and told me that we could pay to get it redone which would cost more than the original purchase, My advise - Do Not Buy La-Z-Boy leather furniture! I hope whomever is reading this review will remember to ask for him, Mario P. He's a gem and makes Lazy Boy look good! Shoppers enjoy the huge variety of customizable upholstery options available (most chairs have over 300 different fabric colors and prints to choose from), but the cost to own a La-Z-Boy chair can be a bit pricey. The one I got is alright. While I continued to ask him to hear me out he was simply not interested in wasting his time. Each brand score is calculated based on set of relevant criteria and displays company performance over time. If LazyBoy hired staff (there'e high unemployment during Covid!) Finding good quality furnishings might seem hard, but when you know what furniture brands you can trust its easy to make your choice. Top Quality Alternative: Browse Wayfair ReclinersUnlock The Coupons. We were so delighted with all the many styles of recliners that was available, we made our choice, bought it, and was out the door in a hour. Overall, great in-store and follow-up experience but delivery you may wish to consider someone else to move your furniture unless La-Z-Boy takes delivery in-house and not use 3rd parties. It was noted at delivery and a technician came out and fixed it. At about 18 months the leather started discoloring in the middle wear your head and back are. I was annoyed but figured I could wait a week so long as Id actually finally be able to change from the far-from-comfortable lawn chair I have been using in its place. I'll be ecstatic if it lasts 10 years. By the early 2000s they made one of the worst recliners. I just bought a Palliser recliner. The quality they used to make was something that as a consumer I would stand behind. They will hear it from me when and if they ever answer. By this time I was more than merely annoyed about the delays and complained about all the time changes taking place without my being notified. Cannot sit close to the arms of the chairs. LAZY BOY VERY POOR QUALITY AND EVEN WORSE CUSTOMER SERVICE! The response was essentially they do not pick up old furniture and that I should have (perhaps) gone to the SF location. While Bassett focuses on polished modern, transitional, and classic styles, La-Z-Boy caters to the cozy and casual. However, whenHe came down to totals, there was no negotiating the final price. The salesman was awesome and she knew her product. Selected the recliner we liked best and a fabric to coordinate with our existing furniture, paid for it and the chair was delivered in the specified time frame. Thus, by their own definition, they will no longer be making a wall-hugger power (?) I see lots of negative reviews but our experience was nothing but top rate! Double sofa all materials are peeling except leather. The product can handle half a ton of weight and cost $1100. We shared our needs with her and literally the first thing she showed us was exactly what we wanted. Almost all of their cushions were attached, so that is good. There were other issues with the chairs, which we felt were brushed aside by the technician when he came to our home and by the La-Z-boy store. Ordered a $3000 electric recliner in black leather. Have yet to reach a manager. I guarantee you this, I would have spent more time looking if it wasn't for t h is. Outstanding service Joe really took care of us. It was pretty bad. Browse the largest selection of top-rated furniture, mattresses and accessories. This is Labor Day weekend. Here's a manufacturers rating chartI found it helpful.. We initially had a great experience with La-Z-boy. Lane Home Furnishings Lift Recliner. Third purchase at this store. The drapes are in! Unfortunately, I did not have the person's LAST name so was unable to get through the menu and ended up back at the store. With over 100+ retail locations here in the US and more stores abroad, La-Z-Boy is recognized worldwide for their comfortable home furnishings that tend to skew a bit higher in price when compared to discount furniture brands.When it comes to customer experience and sentiment, many long-term shoppers of La-Z-Boy products are satisfied with their pieces. Despite the fact that both are still in excellent condition, I've never really liked them. This adds no cost to our readers and helps us keep our site up and running. terrible workmanship. DO NOT WASTE YOUR MONEY. We had a choice of going to 3 "La-Z" stores and selected Santa Rosa. The only reason it got 3 stars is the quality and comfort of the La-Z-Boy furniture is so good. Most people who have commented on a particular brand and its durability have referred to furniture they've had for many years - a testimony of how reliable some of these brands were in the past. This is from normal wear and usage. Trust us , we own several rooms of cheaper furniture we are much happier with and firmly believe they are much better quality and more comfortable .. Also just noticed a possible " dangerous design problem" of chairs completely tipping backward while sitting in them .. Stay tuned because we have no idea how Lazy boy is going to handle this issue with brand new chairs .. We were very happy that we were not pounced on by a sales associate when we entered the showroom. This is not one of them. Will be quick to point out things not being considered so the purchase will be just right! She said our original quote already had 20%. Now, only 2 years later, I went to sit on my couch and heard a large crack. Bought boy one get one free. The quality is poor. My mom needed new seating for her living room and she called us over to help pick the perfect rocker and couch. Apparently the lifetime warranty doesn't cover the poor quality of materials they use. Covered in a rich leather looking suede with a plush hand. Leather grains do not match from the seat to 3 seams of head and back of chair.Leather wrapping at foot rest also not completely wrapped and secured in place and lifting! Really close to food and shopping. Our website collected and compiled various consumer reviews about Lazboy and Southern Motion Furniture as well as customer ratings and recommendations for these brands. Got a call 6 weeks later and they delivered and set up for me. Still not resolved. Emerald Home Furniture (4) England (7) Flexsteel (39) Franklin (54) Global (1) Huntington House (2) Intercon (1) Jackson (12) Jonathan Louis (15) La-Z-Boy (199) Leather Italia (7) Max Home (1 . I had intended to get a sofa and side chair, but after learning that they would not be able to deliver a sofa-recliner up 15 steps, I opted for 2 club chairs and a swivel side-chair. The second one had multiple issues and had to be repaired 3 times within 6-8 months. I've made three purchases with her - the most recent being yesterday - and I highly recommend working with Patty. Mike from service talked down to my wife and told her she didn't understand the product and maybe she should "google it." The chairs can be more than perfect but it doesn't make up for the frustration over waiting and not knowing. I have purchased a number of recliners from Lazy Boy. We bought a new couch, not one that two pieces had to be repaired out of the box with NO apologies or discounts. I recommend this store,the manager Hana Haleem,give us a very nice service,polite and realy profesional,thank you very much!!!! First Available Appt Was 5 Weeks Later. Nest place to buy in Modesto! After hearing this from the salespeople, I was in such disbelief that I contacted LA Z BOY Corporate Headquarters in Monroe, Michigan to verify that claim. La-z-boy has great service and good quality, so I want to make sure the fabric is nice for the life of the furniture. Their leather furniture is uncomfortable, we ended up selling it at a consignment store. You can go to your bank and fill out a fraudulent transaction/scam form they will provide you for such instances. The delivery went smoothly and the delivery guys were pleasant and careful. I was told that they dont cover regular wear on the leather. So I brought Mom back the next day and was disappointed that Sherry wasn't there when We had spent so much time with her! 30% off is a scam to get you in the store. In fact, he even came out with one of their interior designers to help provide some input on color choices and the overall layout. Furniture took about 2.5 months to arrive, which was a bit longer than I expected, but not really a big deal. I have a throw and two pillows on the loveseat. Long story short, the brand no longer represents itself honorably. That person was very nice and said that yes, La-Z-Boy had called and left a message about delivery. Ashley Furniture tends to have more traditional, contemporary, and kid-friendly options, while La-Z-Boy leans more toward mid-century modern, family-friendly, and casual options. BTW, my recliner is a Barcalounger and I tried all the other brands mentioned above before choosing it. Very disappointed and frustrated with this purchase. Patty Stratton helped us, and let me tell you this woman is what every sales representative anywhere selling anything should be The product, quality, price, etc. Can never go wrong with La-z-boy! Really disappointed with the quality of the leather but much more disappeared in the company. I just ordered 2 recliners. The sofa does not hold its shape even after one sitting. Treated us like our sale mattered. SO we have a sofa unusable for the most part in our living room while we wait for La-Z-Boy to get their act together. The company has moved from being a high quality North American producer to a high-pressure, high-priced provider of junk, trading on the past name. They could start by making the quality furniture that didnt break down and fewer people would need a problem resolved. Our dealer can not tell us when it might arrive. Made in the USA with Hardwood frames, mortise and Tenon joints, and steel Recliner mechanism for superior durability. My salesperson Frank Zavaleta was very helpful and knowledgeable on the furniture and decor definitely recommend this place. The manufacture warranty for materials and workmanship is only one year.. Called store to check on it no response , went to. First a missing bolt on one side. Furnished our living room with Michael at this location and it was a breeze! Reclining sofa piece of garbage, poor cushioning, failing reclining mechanism, squeaks and groans everytime position is shifted, uncushioned parts of arm-material over wood frame. Either color will add a neutral elegance to your home. This was lazy boy of Sarasota florida. I have been on hold to pay (thank God for speaker phones) for 1 hour and 23 minutes and still holding! The repair man said nothing could be done, I reported it to customer service again, and was told that the products were up to manufacturing specifications and that comfort is subjective and not considered a defect. When service was requested no date is set for repairs, they say a phone call will be made prior to them coming out. It is now almost 3 months and still no part. I also tested out on of the pillow covers. Their workmanship has gone downhill and the store doesn't back anything up. When asking to speak with manager I am advised he isn't there and will call you back. I called for service, after waiting for very long time, and created a work order. I'll try to keep my year-long saga brief but purchased a sectional, summer 2020. Chair Should Have Been Replaced Immediately Without Jerking Around This Repeat Customer. Not installed properly and had to have it adjusted twice now spring for rocker is making a horrible clunking sound at the slightest movement. We walked in and two of the female employees were sitting at an open break room in the back and turned and actually laughed at my husband and I. If not Lazyboy, then what is a good brand? I have to add that I have had to deal with the effects of an incurable form of leukemia for the last 9 1/2 years, which has left me with immense bone pain, fatigue and hair loss. Here is a link that might be useful: Rating manufacturers of leather furniture, It sounds as if function is your primary objective. So begins days, weeks, months, HOURS of trying to call these people, getting hung up on, told to call someone else, ETC. Overall good experience. Daniel Herrera was patient no pressure to buy gave us the time we needed to shop! 2. Klaussner is a quality brand of furniture. The pillows do not allow a nice, neat look and must be constantly fluffed and reshaped by hand to obtain a neat and uniform shape. Patty is the kind of salesperson any store should have. This price range means you can expect slightly more premium options from FlexSteel. Negligence and unprofessionalism on their part has continued. Sad, just sad. I have left messages with the company only to be told "Please private message us with your email so that we can speak with you privately about this." Strike 3. I have never had any chair, couch, hat or anything else that touches my skin lose it's dye whether leather, cloth, or vinyl. This acquisition allowed Lazy Boy to expand its product offerings and grow its market share in the UK. Thanks for helping us get it done I wish all businesses offered your level of customer service Thanks Guys Mike and Tina. I said isnt there anything you could do it is only a month over warranty. I'm very happy with everyone that works here. We started at this La-Z-Boy location, with no intention to buy that day. Wow! I initially had concerns about the company as a third-rate furniture store and now my concerns have been proven true. It came damaged and they would not replace the damaged piece, it took three months for the "part" to come in and they came to replace the whole back of one piece, it still doesn't fit correctly. Thus, you can purchase at any lazy boy furniture near me. Doug bozich was very helpful and understanding of our situation. 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