Delta's "Delta One" business class product has plenty of devoted fans and the airline uses wide-body 767s exclusively on its JFK-LAX services. United Polaris lounges are a whole different story. After reading the comments I am sick that I paid for the upgrade from ORD-LAX for my wife and I and back this coming Friday, January 14, 2022. Polaris cabins are gorgeous, plain and simple, from the cabin finishes to the mood lighting. Mealy scrambled eggs, fatty sausage and that's it. What are the best seats in United business class? , Thanks for the kind words! Unless you hate Hawaii, of course. I booked my return flight on United to the mainland on the day of departure. Appallingly disgusting food. U arent their market. Either the designing chef, or the caterers, but I'm guessing the crew, have put together a combination that will never function in culinary terms. I was excited to be on a Boeing 787-9 featuring Uniteds new livery, which has grown on me a lot how gorgeous, especially with the backdrop. Each way is 16 hours. The hard product was comfortable for this overnight flight but the soft product left a lot to be desired. Things did change quickly. United doesn't even try here, and that's what's disappointing. Any destination. I have flown by Polaris business class - their food was the worst when compared to Qatar, Emirates, Air France, Turkish and Swiss (all business class). Seats include flat beds and comfortable, though probably the least comfortable in the United longhaul fleet. Im just happy flight reviews are back. If enhanced, they would definitely make this a better way to fly. I agree. As I was digging into the meal on this mornings flight, it occurred to me that I have been flying far too many early morning flights on United over the past six months or so. Wi-Fi is available as well, though United is extremely stingy with it. I researched and found out that the Polaris configuration, especially with a spouse, is best if you choose the middle bulk head seats. Aircraft: 777-224/ER I also find that security is only marginally better than the TSA in the States and the lounges at 'Europe Airport' leave a lot to be desired. So I can Flew Continental Airlines for many years before the merger with United. Seat: 4A (business class) United Airlines 757-200 (N588UA) side view illustration by norebbo.com. Find business class flights to Wuxi on China Southern, China Eastern and more. @ Dmodemd -- I'm not claiming this is a Polaris business class review? Who are the competitors? Mealy scrambled eggs, Hi! Dinning on demand , Crew were superb, every single one of them ! You said this was marketed as domestic first class. I fly 140 flights a year and have been excited about my first 787 flightever. Very unacceptable if not illegal? The catering companies are in even worse shape. The seat map of this United Airlines 777-200 is configured with Polaris business, Economy Plus, and Economy seating. The seat map reflects the United Airlines 757-200 used on long-haul intercontinental routes. Apparently United and Hawaiin use the same catering company. I am a 1K member on UA due to business travel on partner airlines, but truly means little knowing what UA had too offer. United P.S. What does United Polaris business class include? The butternut squash ravioli with mascarpone sauce was a tad on the sweet side, but still tasty and helped to satisfy my hunger (I had another salad and round of nuts as well). I was also happy that this would allow me to write a head-to-head comparison of American and United on roughly comparable Hawaii routes. Sadly, in the last 5 years, embarrassment has become almost nonexistent. Admittedly less of an issue in lie flat cabins. Honestly, I thought that was a piece of fish or something chicken? Agree with previous comments great shots! food is such a no-brainer and low hanging fruit, it amazes me how american carriers continue to be so bad at it! Service on all legs was FINE, but tge food, with the 737 exception, was deplorable. Thanks for the review and oh boye! United Airlines currently offers daily Boeing 777-300 flights between San Francisco and New York, with UA1442 departing SFO at 8:30am, arriving at EWR at 4:47pm. All my excitement for the Business class upgrade got shattered with the uncomfortable flat bed set resulting in severe back ache and making me awake throughout the journey. United Platinum and 1K elite members earn PlusPoints upon qualifying for elite status and reaching certain additional thresholds. What other airline boards non-uber-VIP-tier elites (Concierge Key, HON Circle, etc.) Roll was hard. Log in below. Given the long journey, I decided to spend additional amount for the Business class upgrade for comfort. AA all the way. Get the world's best flight deals delivered daily. The owner of this site is not an investment advisor, financial planner, nor legal or tax professional and articles here are of an opinion and general nature and should not be relied upon for individual circumstances. The comments on this page have not been provided, reviewed, approved or otherwise endorsed by any advertiser, and it is not an advertiser's responsibility to ensure posts and/or questions are answered. Breakfast was minimal and dinner was virtually inedible. In terms of storage, each seat gets a small side compartment to keep your travel gear and amenities close at hand. Wi-Fi internet was available for purchase, but my work for the day was complete so I decided to unwind, watch a movie, then sleep. And youre just now discovering UA crews are the loudest in the sky? So, we shall see. This awfully aging product is arranged with 8 business class seats in each row. Your feedback is important in helping us keep our community safe. United sucks, but Delta still best. But it really occupies me for not trying to ask this guy if he is Matthew Klint. Your feet will feel a bit tight unless you choose a seat in row one. Sure Delta and AA are better than United. Ur blog lost all but ur making money so kiddos. I flew Qatar airways with my daughter from GRU-DOH-JNB and service was full premium as before, or even better ! Usually Id say that serving two meals on a 7.5 hour redeye is an overkill, but after the dinner service I sure was hungry. Uniteds inflight entertainment is quite good, and there was a big selection of movies and TV shows. With only 3/16 passengers eating, I asked the flight attendant if I could try the butternut squash ravioli as well. From 360 on delta last 8 years. Anyone can buy group 1. :-( United, where everyone is above average. UA's Polaris catering is simply terrible. I had similar experience as AA Plat on nonstop UA DCA-DEN. The aircraft is used on long-haul intercontinental routes. For catering I did the tenderloin and it wasn't overcooked nor dry. And 360 delta is like red carpets at award shows. As for the overseas carriers, I have flown many in Business Class and coach, it would not be fair to compare them to the pathetic service received UA is absolutely one of the worst US airlines when it comes to food service, FA, cleanliness, aging air craft..etc. How the hell are Polaris seats no longer cutting edge? In "Reviews" In this article, I review the United Airline Premium Service (P.S.) On a Wednesday. Not at all what you describe. I suppose that if the flight is already full, there's no incentive to improve. but these pics are just embarrassing (I think that cafeteria food at my elementary school looked better than this). I'd jump for cabbage and a chocolate covered macadamia nut. FYI Domestic Flights are not called Polaris. But, with the food and boarding let-down, it was pretty bad. In order to fit as many seats as possible, United staggers the seats side-to-side from row-to-row. Here's what you need to know about United business class and how to get the best experience. And reality ( 1800 ) night. Oh and in additionthere is little to compare between DL, UA and AA. If and when UA brings back special meals, order a Halal or Kosher one. Its a great way to top off your account balance if you're just short of the amount required for an award trip or upgrade. Unfortunately the one feature of personal televisions that I like most the moving map wasnt working on this flight, so I had to use Wi-Fi to keep track of our flight progress. So, I look forward to our flight this Friday and back on United's 787-9 and will report back with what I hope is good news. They gave us real blankets and pillows, noise canceling headphones, and a cabin crew that actually gave a damn. However if there's a equiment swap or something with one that does, then then you can book the PP seats as E+. I think that you have summed up my quest to understand the airline offerings in the US perfectly! After that everybody takes off at the same time, right? All ofher US origins to HI market premium plus. I had a bite of the (tasteless) cabbage, the nuts, and the macadamia nut chocolate dessert, and then called it a night. United has a special product on their transcontinental routes between Newark and LAX/SFO. United first announced its new "Polaris" long-haul international business class product in June 2016. Our aircraft pulled into gate 76a almost near our scheduled departure time and it was only then we started boarding. And thank you for reminding me what UAs signature cocktail was. But why are you expecting gourmet food on an airline? It was breakfast, and it was worse than the quarantine meals I got at Guam's Dunsit Thai Resort hotel. To my surprise, American won by a long shot while United Polaris seats are solid, the food, service, and bedding, all lagged significantly. I was hungry. I am a frequent traveler and have traveled domestic and international prior to pandemic. Pretty sure I saw the meal shown in the first two pictures before. Much worse than standard reverse herringbone IMO. This is being political and bias. It was one overcooked, greasy, small, thigh of chicken. That flight from Europe is a bit*h eh. Paid ticket, not an upgrade or mileage ticket. I'm 6ft so Flew in a 777 with the Polaris seating going. Opinions expressed here are the author's alone, and have not been reviewed, approved or otherwise endorsed by any of these entities. But it really isn't "fairly common." I did buy Wi-Fi for the flight, which cost $20.99 for the entire flight without data caps. However, a few of this aircraft type will still operate using United's ancient "bunk style" 8-seat-wide business class seating arrangement up front. That means you can cancel your United Polaris ticket and get a travel voucher for future travel on United. My time is much too valuable to me. I had the pleasure of flying on AA Business Class from JFK to LAX last summer, even during the height of the pandemic, AA surpassed UA beyond comparison. Id consider it okay if at a fast food restaurant one employee yelled to another 10 feet away, but outside of that. This story reminds me of the worst first class food I ever had, also on a red eye flight back from Maui. Just note that this is limited to Polaris business class tickets; domestic first class tickets don't include lounge access. The upside of this system is that you can log into your MileagePlus account to easily find your check baggage allowance. Now on United all there is now are very non interactive FA's and horrible food. Back in April took American 777-200 from Dallas to Maui and the 787-900 back from Honolulu to Dallas. Food-wise and with making Business class feel special in their Boarding process. More on that below. Individual controls for the leg rest and lumbar support allow you to work out your optimum position. In October 2021, I was on a 15 hour flight from Delhi to Chicago using United Airlines 787-9, and had booked economy class for the journey. The took him out. for several courses with wine & they always had a great mediterranean veg option - United offers two main ways to upgrade into United Polaris: MileagePlus Upgrades and PlusPoints upgrades. Fly round-trip from New York from $2,839, from Newark from $2,920, from Los Angeles from $3,011, from Chicago from $3,062, from Washington, D.C. from $3,438. Other than that it is to get from point A to point B. Not every internationally configured aircraft in United's fleet features the new Polaris seat. 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