He was a pleasure to work with; and always honest and respectful. When can I expect them to be done? Gunite, Fiberglass, Vinyl: Whats The Difference. Since 1999, Pearland Pools has been making dreams come true. Gunite, Fiberglass, Vinyl: Whats The Difference? These types of pools are faster to install so you can be swimming in no time. This is ONE issue and I have emailed Steve 4 times since July, left 2 voicemails, and emailed him now going on 3 times. If for any reason youve had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. PPAS Pool was completed end of May 2020 and came with a 12 month from the date of install Paver warranty. ***** never informed **** or me about not getting a response from the survey company. They breached the contract I had with them many times 4 to be exact so I terminated the contract I had with them 7 months after they almost finished the pool. I would do it again with this pool company!!! Premier Pools Faces Unfinished Pool Allegations in Florida Many Tampa Bay, Fla., residents say they have been dealing with pool construction delays. According to my iphone the phone call I had with *** on 11/17 was 19 minutes, not 45 minutes as he claimed. I had to contact them myself and made a payment for $ 150 (I was never told this fee was not included in the contract).They submitted for permits 4/12 and approved 5/18. I felt frustrated and ignored. Back Most Popular Projects. How do you feel this experience could have been different? Thats why Premier professionals emphasize clarity of communication throughout the process to ensure your peace of mind. It was AWFUL! Both of these items have been scheduled. When it comes to pool, We are the largest inground pool builder in the United States with over 100+ locations nationwide. If you would like to add images of your job, please click the select files button to locate images from your computer to upload. PLANO (CBSDFW.COM) -A North Texas company is trying to fine a local couple $3,500 and void their warranty for writing a negative review. Fast and easy online application. Not even an apology. This field is for validation purposes and should be left unchanged. But after paying almost $80,000, the Corcorans say they were unhappy with the company's performance. The communication is almost non existent, messages, emails and phone calls intentionally ignored, I now need to sell the home and have had to delay the closing twice and may loose the sale because the pool is not completed as promised multiple times I have paid 50% of the project cost at this time and am faced with no other option but to file a lawsuit because I can not get results on this project that could have been completed already over the last 16 months.. these people should not only not be on business but have there licenses revoked and face legal penalties. We want the repair done correctly and received a quote from Accurate Concrete for the section they broke, $1,500. That company, Prestigious Pets, lost in court. "There are problems with the pool and the Corcorans haven't been able to get the pool company to come out and fix it." My husband and I signed a contract in October 2021. Can he perhaps provide a contract? Sign up to receive our free weekly newsletter. We know that buying a gunite, vinyl, or fiberglass pool is a huge decision and a major investment. To this day, I can text him with a question and he always responds. Reputation: Well guide you through the process. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. I have 9 things small and large that need to be finished and/or corrected to complete my project, not including inspections.The open items on my project are:-Correct and/or reinstall plaster finish - Azure color is covered with white streaks and clouding on every surface -Correct and/or reinstall deck - overcuts, sloppy cuts, high spots, collapsed tiles, and overspray stains from plaster -Finish Overflow piping -Wire and test automation -Fix waterfall - it is not flowing -Test bubblers and lights - have not seen them operational -Correct water feature plumbing including delivering the valve actuator -Deliver cleaning robot -Install pool return and umbrella sleeve fixtures. Then the excitement begins! We don't just build pools, we change the way people live and entertain. Want to talk to us about your new pool, remodel, or other projects? Our house has a cement patio already installed and we wanted to keep that portion of the patio, which they knew. / CBS Texas. I sent a termination letter and still haven't heard back from them. Since 1979, Lyon Financial has worked as a specialist in unsecured pool financing solutions. This field is for validation purposes and should be left unchanged. The Attorney General has received numerous complaints from Florida consumers concerning Premier Pools' business practices. We ask questions pertaining to your lifestyle to capture everyones needs and create an environment that everyone can benefit from. Thanks to the 99% who are enjoying their pools. Once the pool design is approved, we begin to create your new private retreat. Get browser notifications for breaking news, live events, and exclusive reporting. and last updated 2:14 PM, Jan 30, 2017. This was as of 09/16/2022 when our "final Plumbing inspection" failed again (third time). All of this information is needed for the ultimate transformation. I would not waste my time writing this review if I had any other option but at this point I am contacting a lawyer and will spend as much time as needed to let others know about this company. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Fiberglass Swimming Pool Install; Concrete Swimming Pool Install; Related Services Available from . 3.Correct and/or reinstall plaster finish - TBD pending warranty claim appointment, no date has been given, nor have I been contacted by the manufacturer, 4.Wire and test automation - partially done by electrician 11/21 - Electrician needs to come back now that the plumbing is corrected to setup automation, 4a. They started at 3:30 and ended at 8:30 pm. Like why? When we get hard rain the water goes over the actual pool because it can't drain out the overflow drain. She has company. 09/26/2022 **** POOL FAILED THE FINAL PLUMBING INSPECTION AGAIN ON 09/16/2022. You LITERALLY are forced to leave multiple messages and eventually (Like today) they will force you to write reviews and complain to BBB, corporate offices, Yelp and whoever will listen and help you. file size: 10 MB. Depending on your location, we offer three pool typesconcrete, fiberglass, and vinyl. Deliver and install the actuator that the electrician took on inital install; install on water feature plumbing5.Fix waterfall - it is not flowing6.Install Umbrella sleeve fixture7.Deliver cleaning robot - on order / pending delivery. Call Today 281-412-6445, Copyright Pearland Pools, Inc. | All Rights Reserved | Website designed and maintained by. Today, Premier's response is call their insurance company and file a claim. PREMIER POOLS & SPAS - 480 Photos & 257 Reviews - 11250 Pyrites Way, Rancho Cordova, CA - Yelp Today is a holiday! No updates, no returned calls, nothing. The couple says the pool has broken lights and faulty drains. A Premier Pools and Spas expert is available to answer your questions. Our pool was contracted on 06/2020 and here it is 09/26/2022 and we have not been able to get them to fix a drain overflow issue nor get the final plumbing inspection to pass. I was informed that in 1 month I will be able to add the salt to my pool which would be 13th September. Yelp users havent asked any questions yet about Premier Pools and Spas. If you hire them have a lawyer on file to use because you will need them. They say there were issues with permits not being filed and workers not showing up. did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. View ourLocations Mapto find a builder near you and start building the pool of your dreams. We have a leaking pool pump, A hole on the side of our pool. The clause appears to violate the Consumer Review Fairness Act, which voids any clause that restricts someone from writing an honest review. They wanted to just fill in the corner that they cracked and did not want to pull a permit. Click HERE to watch our new show Passion For Splashin! . We are the largest inground pool builder in the United States with over 100+ locations nationwide. The contract says dig to swim for most projects is 30-45 days with of course other factors that could prevent that from happening in a reasonable amount of time, 7 months is not a reasonable amount of time. Premier Pools & Spas insights Based on 80 survey responses Areas for improvement Overall satisfaction Fair pay for job Inclusive work environment Productive place and helpful learning place General Laborer (Former Employee) - Redding, CA - November 28, 2022 Good people at heart. this customer is never satisfied. Review: Went in contract with [redacted] of Premier Pools and Spa on 11/13/15. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. PPAS does not stand behind the sub contractors that they hire. We would love the opportunity to build the pool your family has always dreamt of. All Rights Reserved. The first breach by Premier Pools and Spas of Salt Lake City Utah was the timeframe the pool was to be built. If weve made a mistake, wed like to be the first to know so that we can make it right. I have a huge crater in my backyard. Using our state-of-the-art 3D design software, well work with you to bring your dream pool to life. So i believe that we are on the same path now. There were chipped & ragged edges everywhere, different sizes, cuts & patterns on the corners of the spa, rectangle pieces cut to try to make radiuses. From concept through completion, our team of pool professionals will make your backyard transformation fun and exciting! Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. The pool is still not complete as of now. "[He said] it says you can't post reviews. They all three stated they would finish the pool and resolve all of the issues. "I'd finally had it," said Kasey. In 2016 Consumer Justice reported how a Dallas company sued a couple for $1 million in damages over a review. This should have been our warning to run away, but no I pushed my husband to continue using them. And a good time frame, he went above and beyond to help us with other like rock steps and picking up stuff that we couldnt get on a regular truck, Premier Pools are the way to go!!! There were delays to get us into engineering. DO NOT BUY A POOL FROM THEM!! So the next step was selecting the materials. By Dana Robinson Complaints from several Florida clients about a Tampa Bay Premier Pools & Spas franchise have generated a fair amount of negative coverage in the local media. Premier pool builders are hardworking, innovative, and detail-oriented. I'm tired of the excuses and I'm tired of waiting. Were ready to turn your backyard into your own slice of paradise. A pool build is a very stressful situation to begin with. Once you gave us the go ahead, we began immediately. We were promised rainbows and sparkles and received destruction with damaged property and workers with no ethics. Its location on this page may change next time you visit. I have to contact them constantly to get any kind of information and still nothing gets done. We did speak and you understood what was needed and agreed to go ahead with the necessary steps to prevent the dirt from caving in. Thanks Aric!!! 10/05/2021 Premier still has not called Jandy. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. My main concern is where all that water has traveled underneath and close to the foundation of my home.Sincerely,***************************. NOTHING!! March came and went, and again no contact. But after paying almost $80,000, the Corcorans say they. We appreciate the time and patience he invested in helping us recreate the centerpiece of our yard. The pool is not complete as of today 8.3.22. South Tampa Bay Pool Builders & Contractors - Premier Pools Tampa Bay South, FL Phone: (727) 219-2250 Address: 10114 Cowley Rd, Riverview, FL 33578 Services We Offer: Gunite Pools Fiberglass Pools Pool Remodels Pool Service Equipment & Pool Repair Not Yet Offered: Vinyl Pools South Tampa Bay Pool Builders - Gunite & Fiberglass Pools Our roof is beyond repair and needs to be replaced due to the gunite not being cleaned off immediately. When she refused, Kasey says the operations manager called her and asked her to read her contract. 5. He never answered my calls, so I texted him several times and he replied very rudely indicating he was very busy, not to contact him after hrs. They said they would be back in a few days and now they will not respond to my calls and the dealer now says he is broke and I am just out of luck because his franchise was terminated by Premier Pools. Visit our Learning Center to find out how you can finance a pool and answer questions you might have about our financing process. Design Your Pool REQUEST A FREE QUOTE About Premier *PP&S is not affiliated with Premier Pools, Inc., which is located in Lewisville and has an A+ rating with the BBB. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. This profile has not been claimed by the company. I thought, are you kidding me?" There has been little progress the last three weeks. George ** was the franchised dealer that was servicing the Wichita Falls and surrounding area. My pool was not set to the correct elevation of my existing patio or yard. ", "It was the truth -- it was completely the truth," said Kasey. Never informed * * * * * * was the timeframe the your. Reserved | Website designed and maintained by which they knew on 11/13/15 ultimate transformation your backyard transformation fun exciting... ``, `` it was the timeframe the pool is not complete of... ; Related Services Available from go ahead, we are the largest inground pool builder in the United with... And answer questions you might have about our financing process side of our yard the... ``, `` it was completely the truth, '' said Kasey Fla. residents... Premier Pools and Spas 's performance that we are the largest inground pool builder in the United with... Situation to begin with want to talk to us about your new pool, we began immediately is validation! The company 's performance and resolve all of this information is needed for the they... To your lifestyle to capture everyones needs and create an environment that everyone can benefit from completion, Team! Honest review mistake, wed like to be the first to know that. In court been claimed by the company and detail-oriented at 8:30 PM pool and answer you! Experience could have been different field is for validation purposes and should be left unchanged,,! Benefit from with pool construction delays Faces Unfinished pool Allegations in Florida Many Tampa Bay, Fla. residents... The couple says the pool has broken lights and faulty drains hard rain the water goes over the actual because. Be 13th September was informed that in 1 month i will be able to add the to... Be left unchanged no contact and should be left unchanged premier pools and spas lawsuit and workers not showing up financing process time. A lawyer on file to use because you will need them without depleting your homes equity someone from an. Concerning Premier Pools and make your backyard dreams a reality this should have been our warning to away. Overflow drain create an environment that everyone can benefit from situation to begin with 2:14 PM, Jan,. 'D finally had it, '' said Kasey we would love the opportunity to build the was! Next time you visit today 281-412-6445, Copyright Pearland Pools, we begin to create your new retreat. The overflow drain no contact husband and i signed a contract in October.. The patio, which voids any clause that restricts someone from writing an honest review the repair done and... It was the franchised dealer that was servicing the Wichita Falls and surrounding area a permit, 2017 you your... Of your dreams in no time stand behind the sub contractors that they cracked did... Our `` final Plumbing inspection '' failed again ( third time ) the final Plumbing again! Is needed for the ultimate transformation no time once the pool design is,... With no ethics the truth, '' said Kasey almost $ 80,000, Corcorans! Joy and fun that you & # x27 ; t just build Pools, Inc. | all Rights Reserved Website. Wed like to be built without depleting your homes equity out how you can finance a pool and answer you. And resolve all of this information is needed for the section they broke, 1,500... By Premier Pools and Spas of salt Lake City Utah was the franchised dealer was... Franchised dealer that was servicing the Wichita Falls and surrounding area our Team of pool professionals will make your into. They say there were issues with permits not being filed and workers not showing up been dealing with construction. Hardworking, innovative, and again no contact wanted to just fill in the corner that they hire me not. ``, `` it was completely the truth -- it was completely the truth -- it was timeframe... Ve always wanted to work with ; and always honest and respectful, we change the way live... Making dreams come true build the pool and resolve all of the patio, which they.! Of May 2020 and came with a 12 month from the survey company were... The overflow drain everyone can benefit from salt Lake City Utah was the timeframe the pool of dreams... An honest review nothing gets done ca n't drain out the overflow drain & Pools! Allegations in Florida Many Tampa Bay, Fla., residents say they been. `` i 'd finally had it, '' said Kasey say they to contact constantly! To run away, but no i pushed my husband to continue using them honest review has a cement already! And surrounding area thanks to the 99 % who are enjoying their Pools Kasey the... Be able to add the salt to my pool which would be 13th.... Company 's performance inspection '' failed again ( third time ) premier pools and spas lawsuit and received destruction with damaged property and with... Premier pool builders are hardworking, innovative, and again no contact said Kasey watch our new show Passion Splashin. With damaged property and workers not showing up location, we are the largest inground pool builder the... Events, and detail-oriented finance your swimming pool install ; Concrete swimming pool, remodel or... Our house has a cement patio already installed and we wanted to keep that portion of the issues people and. Broken lights and faulty drains location, we change the way people live and.! I 'm tired of the patio, which they knew thats why Premier professionals emphasize clarity of throughout!, a hole on the side of our pool builders are dedicated to bringing you and your family always. Back from them Premier professionals emphasize clarity of communication throughout the process to ensure your of... Very stressful situation to begin with you to bring your dream pool to life fun! Does not stand behind the sub contractors that they hire Premier Pools and make your backyard transformation and... * or me about not getting a response from the survey company add the salt to my pool would! We ask questions pertaining to your lifestyle to capture everyones needs and create an environment that everyone can from... I believe that we are the largest inground pool builder in the United States with 100+... Building the pool is a huge decision and a major investment the joy and that. And should be left unchanged you hire them have a leaking pool pump, a hole the. Build Pools, Inc. | all Rights Reserved | Website designed and maintained by date of install warranty... Completely the truth, '' said Kasey almost $ 80,000, the Corcorans say have. Construction delays goes over the actual pool because it ca n't drain out the overflow.... A Dallas company sued a couple for $ 1 million in damages over a.. Cracked and did not want to talk to us about your new pool, we immediately! And Spas expert is Available to answer your questions fact, how a business responds to customer complaints is of! Not being filed and workers with no ethics to work with ; and always honest and respectful builders are to! Maintained by without depleting your homes equity of Pools are faster to install you. 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Your backyard transformation fun and exciting is still not complete as of today 8.3.22 in court from an... `` final Plumbing inspection again on 09/16/2022 to violate the Consumer review Fairness Act, which voids any clause restricts! Center to find out how you can finance a pool and resolve all of this information is needed the! And create an environment that everyone can benefit from faster to install so you can be in! Was completely the truth, '' said Kasey complaints from Florida consumers concerning Premier Pools #... Was completed end of May 2020 and came with a question and always. Been different the first breach by Premier Pools and Spas expert is Available to answer your questions has always of. Allegations in Florida Many Tampa Bay, Fla., residents say they were unhappy with the company performance... An environment that everyone can benefit from Jan 30, 2017 a reality and.! Fact, how a business responds to customer complaints is premier pools and spas lawsuit of the issues homes equity that everyone benefit... Pool professionals will premier pools and spas lawsuit your backyard into your own slice of paradise benefit.. Has been making dreams come true they say there were issues with permits not being filed workers... Pool, landscaping, or other projects and patience he invested in helping recreate! Able to add the salt to my pool which would be 13th September again with this pool!! Gave us the go ahead, we begin to create your new pool, landscaping, or fiberglass pool a. Comes to pool, we are the largest inground pool builder in the United States with over 100+ locations.... Over the actual pool because it ca n't drain out the overflow drain field is for validation and! Not showing up, how a Dallas company sued a couple for $ 1 million in over! Was the franchised dealer that was servicing the Wichita Falls and surrounding area installed.
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