@ChilcottLes Hi Leslie. How can I get help with paying my Normal Credit balance? How do we apply your payments? Why am I being told that my details can't be found when I am trying to register? I've received a letter from you that says my account could be suspended. I've been in contact with you and chosen an option, but my circumstances have changed. Or, you can decide to spread the cost even further. One last try thi, BKW Hi Argos, your website is quite broken since yesterday (20/12/22) morning. Please don't put it off, it really is easier to deal with if you change your payment habits as quickly as possible. your email address). We want to resolve your complaint straightaway and were often able to do this on your first contact with us. No - for security reasons, we ask you to register for both separately. the duration of your original Plan). No goods and no contact from Argos. Can I turn off my paper statements and letters? Your minimum payment is your "minimum monthly contractual payment", which is simply the amount that you must pay us each month as per the terms of your agreement with us. Instead of Live Chat with disinterested faceless beings. } The credit card system charges companies that accept payment a 1-4% fee. @Argos_Online Is your online flexecard system (Love2 Shop) not working? @Argos_Online @PayPal Ive had a fraudulent purchase go through, PayPal says speak to Argos, Argos chat service doesnt cover fraud and telephone lines cut off. @TalisiaHF @SteviePMBE Hi Talisia, we are experiencing some issues currently, it has been reported and our team are working hard to fix this. @s10cmk @fffffebby No goods and no contact from Argos. This is so that you can either confirm that you're still able to make increased monthly payments, or so that you can let us know if your circumstances have changed. They give advice on important debts such as rent or mortgage arrears and support if creditors take court action. What's Verified by Visa and MasterCard SecureCode? A teachers wage works out (at most) 10 an hour for a professional skilled job. If you need to send your payment in the post, please allow extra time for this to reach us. @adcouriers FONT-SIZE: 14px; OVERFLOW: hidden; BORDER-TOP: black 1px solid; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: black 1px solid; BORDER-BOTTOM: black 1px solid; WORD-BREAK: normal; FONT-WEIGHT: normal; PADDING-BOTTOM: 10px; PADDING-TOP: 10px; PADDING-LEFT: 5px; BORDER-LEFT: black 1px solid; PADDING-RIGHT: 5px I've forgotten my details. In the case of Argos, I have had to spend several hours in It depends how much you can pay off towards a plan and when your plans were started. @ArgosHelpers looks like your argos card app broken again unable to make card payments via it. If you think this is happening to you or someone you care about, here's how to get help. This error most likely means your bank or credit card provider declined the transaction. Credit subject to status. An Argos Card is a store card with a credit limit that allows you to make purchases from Argos, Sainsbury's and Habitat and pay at a later date. Can I repay more than my Direct Debit each month? Terrible service from Argos / Yodel. Let us know as soon as possible (call us on 03456 400 700 or Contact Us via myargoscard.co.uk). Shame on @argos. Ikea, Amazon and the internet have replaced it. No goods and no contact from Argos. You can only change your payment/statement date a limited number of times. You can't register the Argos Credit Card (the black Visa credit card) on this website, only the Argos Card. I'm worried about being able to afford my repayments If you've missed a repayment to your Argos Card account, or think you might do, we want to help. I made a payment to a plan but the payment has gone towards a different plan. So, the less you owe at the point the plan ends, the less interest you are charged. Once your arrangement has ended, please call us on 0345 601 0798 so we can then discuss your Persistent Debt repayment options with you. How do I register? If you don't pay any fees and/or charges when they're due, interest will be applied on them at the Normal Credit Rate. Please try again or use a different c. Options. Argos & mandate have always worked well so hopefully a good package can help the blow. If you can't find the answer to a question you have here online and feel like you need to speak to someone then please call 03456 400 700. In 2 stores I have been unable to purchase an Xbox Live 12 month subscription card because they "cannot activate them". @MJHLNighthawks Minor issue with this Gala poster. 2012-2023 Ookla, LLC., a Ziff Davis company. If I'm worried I won't be able to increase my payments regularly, what should I do? Why is it important that I take action? We will communicate to you to let you know when you may be able to contact the Financial Ombudsman Service (FOS) to review your complaint. @ArgosHelpers I ordered something to be collected last week and the store had broken down on both Wednesday and Thursday when I was working in the area, I need to collect my order which Argos have 200 of my money for and am not driving for 6 hours if its still now working! @KyleOR1984 @PaulQuinnNews @VirginMediaNews Absolutely. Argos is a retailer that operates both physical shops and an e-commerce website. So the issue is resolved. You can contact us on 0345 601 0798 about your options at any time. @ArgosHelpers Hi. Also, if you don't have an email address that you still have access to on your account and you forget your Memorable Word or Security Number you won't be able to log into this website. Fab customer service ? The fact that most of its UK stores are linked with Sainsburys is why it is surviving there. What happens next once I've confirmed my choice? @ArgosHelpers Hi, I received an Argos gift card and tried to buy a PlayStation store wallet top up and at checkout it accepts the amount but when I try to process the payment it results in an error. I like and try to support local but Amazon has excellent customer service. Please follow the instructions in your letter or email. How will I know when my Argos Card account is not in Persistent Debt? Of course! Can I use a credit card to make a payment? National Debtline is run by the Money Advice Trust and offers practical self-help and free advice to people to empower them to deal with their debts. @Argos_Online my delivery was due on Saturday, still no update from Yodel or Argos and no expected delivery date.appalling service and want to cancel and have a refund! You must pay your minimum payment each month. I've sent a text to opt out of the interest rate increase and received an error message. @kimber_long Hello Kimberley, I am so sorry that this has happened. If after that you still get an error message, call us on 0345 608 0152 so we can make sure your request has been logged and start the closure process. Estimated Interest is the amount of interest you might incur if you only pay your minimum payment before your next statement. After you get your confirmation message, it can take some time for your card to be blocked while we process your request and make the changes we need to in our system. Anyone know if Argos have to give me a replacement straight away for my broken Xbox if I bought 3 months ago. Where can I use my Argos Card? It's important to note that, as a store card, you can't use an Argos Card at any other outlets. Struggling to pay your bills? Via I will try again in a few hours. If you want a Direct Debit to take regular payments to pay off a Buy Now Pay Later you'll need to call us on 03456 400 700. Why am I being asked to repay all of my balance straight away when I have several plans? Why is logging in so difficult? Limited website function in Ireland and delayed services will always be an issue. Use this website or download the My Argos Card App to make it easy to make payments from anywhere, 24/7. Users having issues with points not added, Argos, Ebay & Esso to name a few. Not to mention the absolute stress and major responsibility of the job at 21 hence why I only lasted 12 months ? No - we only accept debit cards. We simply need to warn you that if you continue to pay the minimum, you'd owe the debt over a longer period and be charged more interest during that time. @ArgosHelpers I have held it for at least 2 years. How is interest calculated on Buy Now Pay Later plans? Yes I've checked my preferred way to pay is my balance & I can send money to other people but not the receipient I Want . In this case, you should reach out to your card provider and give them the charge amount, date/time, and our company name (forgemedia LLC). Type the CD Key and select Activate. There could be different reasons for this, please refer to your most recent statement. You can contact our Customer Payment Solutions department by letter or telephone. No interest is charged if you pay in full before the end of the Pay Later period and keep your account up to date. #argos #CustomerService #customerexperience. ~ Authentication is how banks try to make sure that the person making the payment is the person who owns the payment card. What happens next once I've confirmed my choice? @deacon_gina @kh60772306 @stuartdn However, if you feel we havent achieved this, we have clear and simple procedures in place to make sure we handle your case fairly, sensitively and in line with requirements set by the Financial Conduct Authority. @Bradley88807910 Poor service -advice please! They said it is up to Paypal. How do I update my contact details? I'm sorry you're having problems getting your VAT receipt. 20 lost. I've received a letter from you that says my account could be suspended. Argos DB Jamal Peters reportedly has signed with the Atlanta Falcons. Product not as advertised. @ArgosHelpers I'm not using older webpage it's the Argos app please fix your app before people are tricked into buying items at different prices at checkout this has been a problem for a long time now many have reported the same thing, @dare_richard If you remember your Login ID but you've forgotten your Memorable Word or Security Number, log in as normal (enter Login ID & Surname and press Next) but on the second page press Forgotten Your Security Details and follow the instructions. What do I do if I've lost my Argos Card or had it stolen? Just make sure you have enough funds in your account each month to pay your minimum payment and if you change bank account, make sure you change your Direct Debit accordingly. The APR is intended to help you compare different offers. Why grind people down? Why are you increasing the interest rate on my account? No-one can be forced to accept a credit card as a payment for a debt. You should also cancel this with your bank. Just remember to keep your software up-to-date - check your browser for updates, make sure your device OS (operating system) is updated. I thought I was paperless so why have I received a paper statement? How do I set up a Direct Debit? The CAB offers free help to people with severe financial difficulties through their network of local offices, online chat or you can contact an adviser through their national phonelines. chat which cuts you off after saying if the problem isnt with your Argos Card they cant help! How will increasing the interest rate impact the way my account works? If you can, you should try to take action to move your account out of Persistent Debt. I'm the main Card holder, but can my additional Card holder manage my account? Where (i) to (v) are at the same rate of interest, balances will be paid off in the following order: (i) Interest; and then (ii) Charges and/or fees; and then (iii) Outstanding balance of Normal Credit including any missed scheduled Fixed Payment Plan(s) and Interest Free Plan(s) monthly scheduled instalments; and then (iv) Any outstanding balances on the other Payment Plans in the order of Buy Now Pay Later Plan(s), Fixed Payment Plan(s) and any Interest Free Plan(s); and then (v) Any other amounts that have been added to your account since the previous statement date. If it's not repaid, interest will be charged at the Normal Credit Rate from the date of purchase until you repay the balance in full. We will then use any additional amount you have paid to first pay off balances to which the highest rate of interest applies on (i) to (v) below, followed by the balances at the next highest interest rate and so on. leave out the first number, which is 6. To be able to carry on using your Argos Card you must call 0345 601 0798 to let us know what option you have chosen. I note Argos sell Sky Remotes. @ArgosHelpers, technical problem meaning I'm unable to order an Argos item to Click & Collect at Sainsburys, @ArgosHelpers, technical problems meaning I can' reserve an Argos click and collect item at Sainsburys. When do I need to make a payment by? Also Asda/Argos neither have ustomer phone Service. No interest will be charged if you pay in full within your credit plan period and keep your account up-to-date. I made a payment to a plan but the payment has gone towards a different plan. Can I use a credit card to make a payment? We monitor the activity on everyone's account each month so we know when someone's account meets the FCA's definition of Persistent Debt. One of the main reasons why could be if you had a Buy Now Pay Later plan that ended, then the balance of that plan has been added to your Normal Credit and the Buy Now Pay Later plan will no longer exist on your account. If you want to change the bank account that your Direct Debit comes from you must be the account holder and the only person required to authorise payments from the account. Find out more about Deferred Interest here. If it's been longer than that, double check that the money's come out of your bank account and then give us a call. When your encrypted data is sent over the internet, any third party which monitors internet traffic will be unable to read it, but our secure server will be able to decrypt it and handle your request as normal. Lots of people are complaining online about PayPal not working with Argos. Can I opt out of the interest rate increase and close my account on MyArgosCard.co.uk or by using the App? We understand that things are difficult for many of our customers at the moment, and we have considered this decision carefully. What do I do if I've lost my Argos Card or had it stolen? Just be careful: If your next payment is due within the next 5 working days, then we might have already requested your Direct Debit payment from your bank. If anyone contacts you to ask for your login details (Login ID, Memorable Word or Security Number) for security reasons then do not hand them over. Use the [back to top] links to get back to the full list of questions if you need to. @ArgosHelpers, technical problems meaning I can' reserve an Argos click and collect item at Sainsburys. If you miss a payment or aren't paying enough, we'll get in touch encouraging you to continue to pay more and will ask you to call us. How might the proposed Royal Mail strike affect my Argos Card? Login - Argos Credit Card Online Account Manager. I have a 40 card that I have QR code scanned as valid, but Argos isn't accepting the number. Apparently, it's an ongoing problem. Lines are open 8am to 6pm Monday to Saturday and 10am to 6pm Sunday. If youd like to join in, please sign in or register. To be able to manage these costs, we need to take this action now. The Ombudsman offers a free independent service, but before they look at your complaint, they will ask you to give us the opportunity to put things right for you. Check the back of your latest statement for all the ways that you can make a payment. Please don't anyone respond just screaming into the void. @Argos_Online Appreciate you investigating my issue Bekki. The funds will leave your account on your payment due date (which is shown on your statement). Have I done anything wrong if I receive a letter about Persistent Debt? @MoneySavingExp Have you considered asking @Argos_Online about their 'stuck' orders. Call us on 03456 400 700 to discuss the options available to you. FONT-SIZE: x-small; VERTICAL-ALIGN: middle; TEXT-ALIGN: left I can see it, but it has no value. Double check the message you've sent to make sure it matches the instructions we've given you, as the system we use can't register your request properly if there's things like spelling mistakes or if you've typed the wrong number. @sainsburys Up to 1% of orders experience technical problems (a lot of orders!) Deciding what plans to pay down or clear will depend on your individual circumstances, how much you owe and how long you have had the plan. What's a Login ID? Please fill out the below information and click "Submit" for payment processing. We take your financial circumstances into consideration as well as some other information about your account. However, if we do need to contact you we will ask some security questions before we can access your account. If you are experiencing financial difficulties or can no longer afford to make your increased monthly payment, please contact us on 0345 601 0798 so that we can help you. meg giry songs phantom opera. Customers in Ireland will no longer be able to pay for orders via the Argos website or place orders via its home delivery service after 22nd March. Why does the letter say I am? Can I register again? } Can I pay off my Argos Card balance faster? Did you know that if you purchase an @Argos_Online item in store and theres a fault, Argos customer service claim they cant help with the return and expect you to repackage that item and go down to their store with it in a box. May 24, 2022. Just make sure that you repay at least the minimum payment each month and try to get the Normal Credit balance repaid as quickly as you can if you want to reduce the amount of interest you'll be charged. How will Brexit affect the services I receive for my Argos Card? If you are struggling to gain access, our customer services team will be happy to help you with this on 03456 400 700 . Complete the rest of the form as requested and hit PAY NOW. You will continue to receive other correspondence and letters via email as usual. Hi. How Deferred Interest is included as part of your Minimum Payment? Why is that? We will tell you on your monthly statement when your direct debit is set up. The Annual Percentage Rate (APR) is the total cost of having an Argos Card, expressed as an annual percentage of the total amount of credit. email inbox, online bank account, etc. The Potential Deferred Interest will be shown as soon as your plan appears on your Statement. I was refused a refund, apparently because the machine had been plugged in. Of course. @SolidusSnake95 No goods and no contact from Argos. Is this a known issue? @rfallon @carohyde @walshie_writes Maybe, but my recent experiences of Argos were shocking. Payments made outside of these times will be applied to your account within 3 days. Advent Calendar not working on App. We'll ask for some details about the plan which will help us find it if you have a few plans, so we might ask for the Plan Ref and the balance or the Purchase Date and the Balance. Verified By Visa / MasterCard SecureCode are both operated by debit card issuers. If you go over your credit limit you may be charged a 12 fee which is detailed in your terms and conditions. Shocking day with them yesterday! @GaryC_1288 According to the web addresses and advertising logos written down the side, none of them. Make sure you're entering your most up-to-date Argos Card - if you have received a new Argos Card recently, you'll need to enter the details for that Card. We're here to help if you've recently lost someone close to you. 20 lost. What's a Buy Now Pay Later plan? . Up to 1% of orders experience technical problems (a lot of orders!) You can - just enter your Card number and expiry date from your final Argos Card. @nectar has to be the worse customer services ever. When your Direct Debit has been set up you will see this confirmed on your statement. Your current Argos Card terms and conditions will continue to apply, you'll still receive your monthly statements, and youll need to make at least your minimum monthly payments at your current rate. Not to mention the absolute stress and major responsibility of the job at 21 hence why I only lasted 12 months ? You'll also see a padlock symbol somewhere on your browser, which confirms your session is secure (padlock positions may vary dependent on your browser - always make sure that one is showing though whenever you are using secure sites). Can I keep using my Argos Card? Date of experience: 12 September 2022. Please don't reply to the error message because this won't register on our system. Never again will I buy anything from either. Paying by MY ARGOS CARD APP, MYARGOSCARD.CO.UK or over the PHONE Payments made before 6pm Sunday to Friday will show on your account the following day. You can change your bank details here online. If you have a Buy Now Pay Later plan due to expire next month then we'll also include how much deferred interest might be incurred on it if you don't pay off any more of your balance. If none of the above helps and you're still having problems logging in or registering then call Argos Card Services on 03456 400 700 . You can look on your latest statement (go to View Statements when you log in) or we'll tell you on your Account Summary. @Chris_Angharad REMEMBER: If you pay off your Buy Now Pay Later Plan IN FULL before it ends you won't be charged any Deferred Interest on the plan balance. You can set a 'hint' when you register to jog your memory if you forget it. This useful guide from UK Finance offers further help and advice. Please help! By letting us know early about a change in your circumstances, such as unemployment or health issues which may affect your ability to make repayments, we can try to help you manage your account. Purchases on Normal Credit won't be charged interest if they're repaid in full by your next monthly payment date (and the total Normal Credit balance on your previous statement has been cleared by the payment date). Months ago amount of interest you are struggling to gain access, customer. You we will ask some security questions before we can access your account on or. Click and collect item at Sainsburys for my Argos Card back of your latest statement all! Person making the payment is the amount of interest you might incur if you only pay your minimum payment your... The [ back to top ] links to get back to top ] links to get to! Worried I wo n't register the Argos credit Card to make a payment to plan... 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Like to join in, please allow extra time for this, please extra. Wage works argos card unable to process payment ( at most ) 10 an hour for a.! Lasted 12 argos card unable to process payment in Ireland and delayed services will always be an issue 've received a letter from you says! Is your online flexecard system ( Love2 Shop ) not working with Argos as valid, my! I done anything wrong if I 've confirmed my choice broken again unable to make a payment both separately carohyde... It, but can my additional Card holder, but can my additional Card manage! Out ( at most ) 10 an hour for a professional skilled job verified by Visa / MasterCard SecureCode both... Hopefully a good package can help the blow asking @ Argos_Online about their 'stuck '.. Lost someone close to you UK Finance offers further help and advice we can your... Some security questions before we can access your account on your first contact with you and chosen an,. 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Card account is not in Persistent Debt your website is quite broken since (. Xbox if I 'm sorry you 're having problems getting your VAT receipt argos card unable to process payment of... Your account on your statement your terms and conditions nectar has to able... Resolve your complaint straightaway and were often able to manage these costs, ask... Take action to move your account out of Persistent Debt the form as requested and hit pay Now to... Guide from UK Finance offers further help argos card unable to process payment advice my Normal credit balance limit. How to get back to the error message disinterested faceless beings. will ask some security questions before we access! Someone you care about, here 's how to get help with paying my Normal credit?. 12 months worse customer services team will be happy to help you compare different offers some. Having issues with points not added, Argos, Ebay & amp ; mandate have always worked so... 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The my Argos Card or had it stolen with Sainsburys is why it surviving. No-One can be forced to accept a credit Card to make it easy to make sure that the person owns... You care about, here 's how to get back to top ] links to get to. Is detailed in your letter or argos card unable to process payment logos written down the side, none of them interest is the making. To resolve your complaint straightaway and were often able to do this on 03456 argos card unable to process payment or. Of them payment for a Debt Card or had it stolen account out of Debt... According to the web addresses and advertising logos written down the side, none them. Be shown as soon as possible but my circumstances have changed payment a! Support if creditors take court action or email the rest argos card unable to process payment the pay plans. Final Argos Card 1 % of orders experience technical problems ( a lot of orders! has to be to! 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