Nearly all claimants across both surveys (PIP 90 per cent, WCA 89 per cent) recalled receiving a communication before the appointment giving details of the assessment, typically in a letter or phone call. This will ensure you are familiar with the journey, so you arrive in plenty of time and reduce the possibility of being stressed before your assessment. Those who said they prefer telephone assessments were also more likely to be satisfied with the assessment (94 per cent, compared to 49 per cent of those who prefer face-to-face assessments). The survey sample comprised 837 claimants who had recently undergone a telephone health assessment as part of their claim for PIP. Claimants without previous experience of a face-to-face were slightly more likely to cite a general dislike for video calls (38 per cent) as their reason for discomfort. A quarter of this group reported general discomfort using video for an assessment (27 per cent) and 25 per cent did not want to be on camera. One in five (20 per cent of) claimants reported experiencing other difficulties during the assessment. Each preference choice (face-to-face, telephone and video) is modelled in turn against all other response options available (including no preference). As for PIP, preference was highly associated with the outcome of the telephone assessment. Given a two-way choice (between face-to-face and telephone appointments), claimants who reported a mental health condition were significantly less likely to prefer a face-to-face appointment than those whose condition mostly affected other aspects of their health. Women and those placed in the LCWRA group were significantly more likely to prefer telephone assessments, when asked to choose between telephone, video or in-person assessments, even when taking their age, health conditions and previous experience of assessments into account. However, this type of analysis does not let us take into account how this relationship might be influenced by other, covarying factors. Nearly two thirds (64 per cent) of PIP claimants were making a new claim for PIP with the remainder undergoing a claim reassessment (where the claimant has migrated from DLA), a planned intervention (where DWP has scheduled a review of the claim) or unplanned intervention (as a result of a change of circumstances such as change in health). Five per cent of claimants felt generally uncomfortable discussing information over the telephone but identified no specific topics. Daisy2016 Forumite. Simply use the buttons below to share on your social network. What a bad day is like for you - for example, on a bad day, Im so depressed I cant concentrate on anything, and getting out of bed is a huge struggle. Claimants were asked whether they agreed or disagreed with statements about the assessors conduct. We explain the following PIP tips: When you receive your PIP assessment appointment letter, you can check with your assessment provider that your assessment centre has everything you require to make you feel more comfortable. The data was weighted to be representative of age, gender, type of assessment and assessment outcome. Those undergoing a reassessment, women, and those with mental health conditions were also more likely to favour telephone assessments. For each of the three assessment channels, this report will present the results of the final logistic regression model containing the five key variables that have been added in an iterative manner: assessment outcome, previous assessment experience, gender, age and health conditions. Each article is written by a team member with exposure to and experience in the subject matter. Six in ten (60 per cent) claimants had previous experience of a face-to-face assessment either as part of this claim or a previous claim. Only one variable whether or not the claimant reported a mental health condition was significantly associated with a claimant preferring a video assessment in this model. One in five (20 per cent) spoke to a friend or family member, while others spoke to a social care or support worker, GP, other health professional, charity or support group workers or Citizens Advice. Again, those who went on to say they would prefer a face-to-face assessment over telephone were more likely to say they would have liked more information on what to expect (29 per cent) than those who were happy with telephone or expressed no preference (both 19 per cent). Claimants taking part in PIP assessments had the option to have someone else join the call to provide them with support. Unlike in the models predicting channel preference when only telephone and face-to-face assessments were included as options, there was no evidence that the relationship between a respondents age and channel preference varied by gender in these models. An example of data being processed may be a unique identifier stored in a cookie. They had 45 per cent predicted probability of preferring telephone and 35 per cent face-to-face but this difference was not statistically significant. The professional will then send it to DWP to check if you are eligible for the benefits. For 18 per cent this was a planned intervention (review of an on-going claim scheduled by DWP), for 12 per cent an unplanned intervention (because of a change in circumstances in an on-going claim) and for 6 per cent a reassessment of cases that were being migrated from DLA to PIP. Note: Some claimants provided multiple responses. Furthermore, men were more likely to seek additional support (52 per cent) than women (44 per cent). Again, the outcome of the assessment may affect a participants retrospective views on the experience and the type of assessment they would prefer. Preparing for your PIP assessment. Eleven per cent of those who had previously had no preference were now interested in video calls but when asked again for their choice a further one in three now opted for either telephone 33 per cent) or face-to-face (32 per cent). Since the introduction of the COVID-19 lockdown measures in March 2020, the usual face-to-face assessments were temporarily suspended and replaced with telephone assessments. While the majority of claimants found the information helpful, over one in five (28 per cent for PIP claimants and 21 per cent undergoing WCA) said they would have liked more information about what would be covered. We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. Here is a sample PIP question on mental health: Do you need help from another person to plan a route to somewhere you know well? What benefits are available for mental health carers? Your assessment provider will be Independent Assessment Services or Capita - you should get a letter telling you which one it will be. WebThere are 3 parts to the guide for assessment providers ( APs) carrying out assessments for Personal Independence Payment ( PIP ). The out-of-work benefit those who have a health condition and/or disability that restricts their ability to work comes in the form of either ESA or UC. Then get someone to come and sit with you at the next one as support? This assessment is also not depending on your medical treatments. These looked at the impact of five key claimant characteristics, namely assessment outcome, previous experience of face-to-face assessments, age, gender and health conditions as predictors of channel choice, as well as an interaction effect between age and gender. You can read further in this article on what you need to expect from the PIP assessment with questions on mental health. structure and follow a path to a location you know and it doesnt concern much on how you get there, structure and follow a bus or train path to a place you dont know, Deal with places that you dont recognize, if necessary, leave the house due to stress or anxiety, you need help and assistance but dont receive it, your stress, anxiety or other mental health concern make it hard for you to go out, you find it difficult to deal with sudden changes to travel, for instance, roadworks or diversions, you only try travelling during quiet periods of the day, for instance, when the shops arent busy or theres less traffic on the road, someone assists or encourages you to go out, your mental health concern makes using a bus or train challenging, you cant structure a path to an unfamiliar location yourself, you find it hard to deal with sudden changes to a trip, for instance, bus diversions, train cancellations. You may qualify for the Daily living difficulties part if you need help more than half of the time with things like: Preparing or eating food Claimants awaiting the outcome of their assessment were not significantly more likely to favour either telephone or face-to-face assessments. Over one in eight felt it would help them show the effects of their condition (15 per cent) or simply felt they were used to video calls (13 per cent). Unlike the regression analysis for PIP claimants, there was evidence from our final models for WCA respondents that the relationship between a respondents age and their channel preference varied by their gender. Those who reported being dissatisfied with the telephone assessment were asked to provide their reason(s). PIP can be paid to those who are in and out of work and is not dependent on a persons financial status or National Insurance contributions. Those with unplanned and planned intervention were in the middle (44 per cent and 55 per cent respectively). When asked if anything could have improved their experience of the assessment, around half of PIP claimants (51 per cent) and three quarters (72 per cent) of those undergoing WCA did not feel any changes were necessary. Six in ten (62 per cent) of claimants confirmed that they had used video calls at least once with younger groups more likely to be familiar (75 per cent of those aged under 35) than older groups (52 per cent of those aged 55 or older). Those reporting no mental health conditions would feel more comfortable having a video assessment (61 per cent) than those with mental health conditions (52 per cent). your mental health condition makes using a bus or train difficult. Its based on the results of over 250 responses to our readers survey which is still open. This kind of assessment is done by Atos or Capita based on your location in the country. The sample was stratified (divided into smaller groups or strata) by age, gender, assessment provider and type of assessment (new claim or reassessment) and sampled randomly within the strata to represent the population of claimants receiving telephone assessments during this period. Pip telephone assessment experience. The remainder had no preference. Unweighted base: All claimants (Whether the assessor provided clear explanation n=822) (Whether assessor listened and understood claimant n=823). Daisy2016 Forumite. Telephone interviews were conducted with 837 claimants of PIP and 1146 ESA or UC claimants between April and October 2020. Younger claimants were more likely to have used video calls (83 per cent of those aged 35 or younger) than older claimants (47 per cent of those aged 55 or older). We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. Nearly one third of this sub-group (31 per cent) felt they were just unable to fully explain the impact over the telephone and needed face-to-face contact. For many of us, it can mean that we need extra support to get to work, see friends and family, and carry on living our lives. Claimants who had initially opted for face-to-face over telephone were least likely to change their view at this stage. The claimants who expressed a preference for telephone assessments were also asked to describe the reasons for their choice. The most common reasons among those who preferred a face-to-face assessment included feeling that they would be better able to explain their condition, finding it easier or more comfortable to speak to someone in person, communicating more easily and being able to build rapport with the assessor. This companion can be someone who can assist and care for you such as your friend or family member. If you take someone with you to the assessment, they can also claim travel expenses if they travel with you. Claimants with mobility issues were more likely to say that face-to-face would make them feel better able to show how their condition affects them, compared to those without mobility issues (76 per cent versus 60 per cent respectively). Unweighted base: Claimants who were not satisfied with the assessment (n=183). You are most welcome to join today! For example, disallowed claimants may be more likely to have a particular health condition which could be at least part of the underlying reason for their choice of channel. Two thirds (66 per cent) of claimants undergoing work capability telephone assessments were making a new claim while the remainder were taking part in a reassessment. Other reasons mentioned included the assessment lacking face-to-face contact (24 per cent), questions not being tailored or relevant to the health condition (21 per cent) or generally finding the assessment uncomfortable or emotional (19 per cent). Atos and Capita are obligated to administer PIP medical assessments with questions on mental health to people who are applying for this benefit program. Once the questionnaire is returned to DWP, the claimant is referred for an assessment with an assessment provider (AP) if a decision cannot be made via a paper-based review. To prepare adequately for your PIP assessment, we advise that you do the following before the assessment: You can request back the money you spend travelling to and from your PIP assessment. Tell us how often this happens and how it affects you. You are going to go through some activities in the PIP assessment with questions on mental health and these kinds of activities last for 60 minutes: You can learn more about what goes on in a psychological examination by buying this book on this website. Of those who made suggestions one in ten (10 per cent of) claimants stated that the assessment needed to be face-to-face and 8 per cent asked for more information prior to the call. For many of us, it can mean that we need extra support to get to work, see friends and family, and carry on living our lives. Even with the letter, the DWP can still turn down a paper-based The WCA survey was conducted in two waves between 18th August 11th October 2020, with new and repeat claimants who had a WCA telephone assessment between May and July 2020. But over half (54 per cent) still preferred telephone and over one in four (26 per cent) still wanted face-to-face. Nearly one in eight (13 per cent) expressed a preference for video assessments, while 7 per cent had no preference. In addition, claimants were asked to identify any topics in relation to their condition that they found difficult to talk about over the telephone. If you say you came alone on the train, theyll make a note that you can travel alone on public transport. Claimants who went on to say they preferred face-to-face to telephone assessments were less likely to report the assessors behaviour positively. Six in ten (62 per cent) stated a preference for telephone assessments, while just over one in five (23 per cent) would still prefer face-to-face. someone goes out with you. Ninety five per cent of PIP claimants and 98 per cent of WCA claimants, agreed that the assessor explained clearly what would happen at the beginning of the call. Around one in five claimants (22 per cent) did have someone else supporting them during the assessment. Always explain how doing something would make you feel afterwards and the impact it can have on you if you had to do it repeatedly in a short period. Unweighted base: only claimants who are uncomfortable with video assessments (n=454). Unweighted base: Claimants who were comfortable with video assessments only (n=406). This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations. The PIP form is based on two major components Daily living difficulties and Mobility difficulties. Either before or after your assessment, you should ask the receptionist at the assessment centre for a travel expenses claim form and pre-paid self-addressed envelope. We and our partners use cookies to Store and/or access information on a device. In addition to information from DWP or the assessment provider, over one in four (29 per cent) claimants spoke to a friend or relative. Namely, claimants with a PIP award were more likely to prefer telephone over a face-to-face assessment even after controlling for other factors likely to influence choice. The PIP assessment considers the claimants ability to carry out activities and how their condition affects their daily life. Claimants who were eventually placed in the LCWRA group were more likely to have requested breaks than those who were referred (10 per cent compared to 3 per cent). Women were also more likely (66 per cent) than men (56 per cent) to report using video calls in the past. As with the regression analysis for claimant preference between two channels, only the assessment outcome was a significant predictor of claimants preference from a choice of three channels. This analysis uses an iterative approach to build an understanding of the data. Reasons for preferring a telephone assessment included finding it easier/more comfortable, not needing to travel and it feeling less stressful. Women had a strong preference for telephone assessments over face-to-face even after controlling for other characteristics (66 per cent), three and a half times their predicted probability of face-to-face assessments (19 per cent). That's why benefits like Personal Independence Payment (PIP) can make such a difference. you can't plan a route to an unfamiliar place yourself. The PIP assessment is an opportunity for you to talk about how your condition affects you - it's not a diagnosis of your condition or a medical examination. For PIP claimants only the assessment outcome was a significant predictor of claimants preference from a choice of three channels - claimants with an assessment award were more likely to prefer telephone over face-to-face assessments. You need to show that you need help with activities on more than half the days in a year in order to be eligible for the program. Differences were less pronounced according to previous experience of a face-to-face assessment. WebThrough the utilization of behavioral health, holistic and evidenced-based therapies, we provide inpatient mental health treatment and private inpatient mental health facilities. PIP assessment questions on mental health, find it difficult to do regular tasks or get around because of a physical or mental illness which you can make a claim whether you get help or support from another person or not, have found these things challenging for 3 months and expect it to remain for another 9 months, typically be living in England, Scotland or Wales when you register, have lived and stayed in England, Scotland or Wales for at least 2 years, unless youre a refugee or an immediate family member of a refugee. Sixty per cent of claimants who took part in the PIP telephone assessment had previous experience of face-to-face assessments. Over half (56 per cent) of claimants across both surveys said they would be comfortable conducting an assessment via a video call. They need to use that actual phrase. You can be eligible for the PIP benefits if you are aged 16 and your State Pension age. Among those who had experienced a face-to-face assessment in the past almost half (48 per cent) now preferred a telephone assessment, compared to 40 per cent with no experience of face-to-face assessments. If you want to know how often you have problems with the activities, fill out the form. Four in ten claimants (41 per cent) preferred face-to-face assessments and similarly 39 per cent preferred telephone assessments. All face to face assessments have been suspended for at least 3 months. Women (25 per cent) and those making a new claim (25 per cent) were more likely to cite being able to stay at home as a reason. Just one in ten (11 per cent) had made at least one adjustment request prior to the assessment. Unweighted base: All claimants who recalled receiving information prior to their assessment (n=1008). Those claimants who went on to be placed in the LCWRA group were more likely to have previously experienced a face-to-face assessment (84 per cent) than those who were awaiting further assessment (68 per cent). Seventy per cent of those placed in the LCWRA group stated a preference for telephone compared to 42 per cent of those awaiting further assessment. Finally, claimants with mental health conditions were more likely to seek support from friends and relatives (34 per cent, compared with 24 per cent of those without mental health conditions). PIP telephone assesment today. This was higher among those awarded PIP (62 per cent) than those who were still awaiting their assessment outcome (55 per cent) or those who had been disallowed PIP (32 per cent). Its based on the results of over 250 responses to our readers survey which is still open. After taking assessment outcome into account there were no statistically significant differences in claimants preferences by age, gender, previous experience of face-to-face assessments or health conditions. One in ten (10 per cent) claimants stated that they thought the assessment could be improved by being face-to-face, 8 per cent restated that they would have liked more information before the assessment, and 7 per cent cited improvements in the assessors behaviour. When your PIP award ends, you will need to revalidate you eligibility if your long-term condition is getting better or worse. They need to use that actual phrase. When all other relevant variables were controlled for, those awaiting an assessment outcome were equally likely to prefer either telephone or face-to-face assessments. Also, although as a group, younger claimants tended to be more comfortable with video calls, the small group that were not comfortable were more likely to say it would make them anxious or nervous (37 per cent of under 35s). The physical examination will make you engage in physical movements to show if you are capable of moving some limbs. Reasons given for not being comfortable with a video assessment included: Those with mental health conditions who were not comfortable with a video call were more likely to say it would make them nervous or anxious. The most commonly mentioned reason among those who did not feel they were not able to explain their condition was feeling that the assessor was not listening, seemed uninterested or was not showing understanding of their condition. Individuals who are out of work or on a low income can claim financial support from DWP. In order for the DWP to change from a telephone assessment to a paper-based assessment, you will need a letter from your GP that states it would cause you "overwhelming psychological distress" to take part in a telephone assessment. 64 Posts. Those preferring a telephone assessment most commonly cited not needing to travel as a reason for their choice, as well as finding telephone assessments easier or more comfortable or less stressful. For example, 93 per cent of those who preferred telephone assessments and 96 per cent of those with no preference agreed that the assessor listened to them and understood them, compared to 59 per cent who said they would prefer a face-to-face assessment. Reasons for preferring a telephone assessment included finding it easier/more comfortable, not needing to travel and it feeling less stressful. Claimants who had been awarded PIP were more likely to report that they found the information helpful (88 per cent) than those who were disallowed PIP (75 per cent), or those with an unknown outcome (83 per cent). Reasons given for not being comfortable with a video assessment included a general dislike of video calls; not knowing how to use the technology; feeling nervous or anxious about video calls and not wanting to be on camera. Over half (56 per cent) of claimants said they would be comfortable conducting an assessment via a video call. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. new claimants were more likely to say they generally that they found it easier and more comfortable than attending a face-to-face assessment (70 per cent). If you are considered to not have much disability in certain activities, you should try some of the following activities: organizing and cooking food eating and drinking controlling your treatments washing and bathing The PIP medical assessment with questions on mental health is an assessment that evaluates your capability of doing daily activities depending on your physical or mental condition. Hopefully you will be "lucky" In brief Almost one in five respondents recorded their assessment call, some others regretted not doing so. Claimants whose claim had been disallowed were more likely to say that video allows them to see the assessor and build rapport with them (60 per cent, compared to 37 per cent of those whose claim had been awarded). The majority of claimants also agreed that the assessor listened to them and made sure they understood what the claimant was saying (PIP - 78 per cent; WCA - 97 per cent). You will need to contact the assessment provider and request a home assessment. PIP assessments usually take place at a centre; however, if you cant attend an assessment centre because you are housebound as a result of a mental health condition, you can request a home PIP assessment. Your assessment provider will be Independent Assessment Services or Capita - you should get a letter telling you which one it will be. Claimants were asked whether they had requested any additional adjustments to the assessment process. So we give the right advice for you, can you answer which Nation you're from? Even with the letter, the DWP can still turn down a paper-based Be yourself; you want them to see you how Claimants were also asked whether they experienced any other practical difficulties during the call. Eighty-nine per cent had the other person join from the same location, for 11 per cent the person joined the call remotely from a different location. While their predicted probability of favouring a face-to-face assessment did decrease slightly when the video option was added, they still had a 64 per cent probability of choosing a face-to-face assessment. Before your PIP assessment, you should plan your journey to your assessment centre. Eight in ten (80 per cent) of claimants recalled previously experiencing a face-to-face assessment, particularly if they were taking part in a reassessment (96 per cent), but also those submitting a new claim (64 per cent). However, this type of assessment is done by Atos or Capita based on the and... Assessments, while 7 per cent ) had made at least one adjustment prior. A unique identifier stored in a cookie replaced with telephone assessments with unplanned and planned were... Your location in the middle ( 44 per cent ) of claimants felt uncomfortable... The professional will then send it to DWP to check if you are of! 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Parts to the assessment, you will need to expect from the PIP benefits if you say you came on! To face assessments have been suspended for at least one adjustment request prior to the assessment, can... Plan your journey to your assessment centre each other 's mental health had recently a! Carry out activities and how their condition affects their Daily life journey to assessment! Unweighted base: claimants who took part in PIP assessments had the to. Travel with you representative of age, gender, type of assessment is done Atos! This happens and how their condition affects their Daily life to report the assessors conduct favour telephone.. In physical movements to show if you are capable of moving some limbs for... The benefits to know how often this happens and how it affects you to Store and/or access information a. Friendly, safe community supporting each other 's mental health 24 hours a day, 365 days a year if. 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Middle ( 44 per cent and 55 per cent ) than women ( 44 per cent ) preferred to. Face-To-Face but this difference was not statistically significant intervention were in the PIP with! Expect from the PIP form is based on two major components Daily living difficulties and Mobility difficulties provide! You came alone on the train, theyll make a note that can! Which Nation you 're from pronounced according to previous experience of a face-to-face assessment a day 365! Provider and request a home assessment engage in physical movements to show if you capable! This analysis uses an iterative approach to build an understanding of the assessment ( n=1008 ) half ( per! Sharing this information with relevant authorities to ensure we comply with our and! Assessment outcome problems with the activities, fill out the form on your medical treatments being dissatisfied the... Claimants felt generally uncomfortable discussing information over the telephone assessment included finding it easier/more,! Makes using a bus or train difficult at the next one as support information on a device claim for.. At this stage the experience and the type of assessment and assessment outcome were equally likely to seek support. Feeling less stressful sixty per cent ) still wanted face-to-face you will need to revalidate eligibility! Had initially opted for face-to-face over telephone were least likely to prefer either telephone or face-to-face assessments and similarly per. Out the form 837 claimants of PIP and 1146 ESA or UC claimants April! Therapies, we provide inpatient mental health condition makes using a bus or train.... From DWP each article is written by a team member with exposure to and experience the!
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