Phone Representatives are responsible for receiving incoming calls . We need to know the country and state/province to give you an accurate answer. Im concerned and frustrated. $600 in damages, parts, labor and an additional $200, because the car was not able to be rented out when it was in the shop. No one to report it to so here is my warning to all Enterprise Rent-a-Car customers. Please send us a detailed email to care@enterprise.com including the exact rental location information, your contact information, your rental agreement or reservation number and any further information regarding your experience with us. They informed me, those two days, have passed now. I am a bot whose sole purpose is to improve the timeliness and accuracy of responses in this subreddit. When emailing, please list Reference Number 130814-001207 in the subject line. I called the damage recovery unit and they explained that our local branch had filed the claim and that a manager said it was a mistake. ! ", Six days later, Paperno received a letter from the company's damage recovery unit notifying her, there was damage to the car.A spokesperson for Enterprise Holdings, Inc., which owns National Car Rental says, "This is a fairly standard amount of time, given the time it would take to inspect the vehicle, put it in the shop and understand the extent of the damages.". Let us know about your experience renting at an Enterprise Rent-A-Car location. In general, the BBB West Florida branch counts over 135 complaints. Second, the picture that they showed with the damage, was dated two weeks after I returned the car.". Cushy Desk Job. 2023 Enterprise Holdings, Inc. All Rights Reserved. determined that you may be negligent and therefore responsible for our damages. Was given back my $50.) The opinions expressed in reader comments are those of the author only and do not reflect the opinions of The Seattle Times. Fort Collins, Colorado Area. This whole experience is just infuriating and I even suspect this guy is committing a fraud on purpose, because the receipt he gave me indicates the the insurance firm already paid off everything. Whats going on? The employees are wrongfully doing their job and we are being victims of their in-house practices that do not reflect enterprise policy of billing for damages. . Plus Your Points is back! This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! Rental reimbursement coverage will help you pay for a rental car as part of a covered auto insurance claim. Check with the Enterprise location you are renting from for details. When expanded it provides a list of search options that will switch the search inputs to match the current selection. Enter the information requested below (found on your invoice), then click the search button to start your payment process. English; Espaol; Available 24/7. Customer Service - Claim Center; EAN Holdings, LLC. EAN SERVICES, LLC has been set up 11/25/2008 in state DE. Will they determine and care about who is at fault and liability by talking to our Claim Adjuster or is it pay now no matter who is at fault lol. We have answers! This will surely increase the credibility of your complaint. Accident report fax number: 720-429-4034 Budget claims department: 800-551-5998 (Monday-Friday, 9:00 AM - 5:00 PM EST) International or non-U.S. drivers can file a claim by contacting Budget via email . I was recently in an accident with a renter and they caused an accident. Yesterday- 3/5/2021 I received pictures and email stating there was damage. The number leaves a message telling you that the number is NOT Enterprise and to please let Enterprise know and to QUIT giving out a number that does not belong to them! Frustrated I went back to the branch and at this point as anyone would be upset I escalated the situation with the District Manager and again foward all of my email chains respectfully asking for a dismissal. We immediately called the Enterprise location from which wed rented to inquire about the claim. Discover jobs. If you believe you did not do any damages just be patient and try to reach out to the branch and explain your story. Angrily, Business Outlook. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I was (2.5 months after the fact, on Oct. 15) presented with a fraudulent bill for $2751.91 which includes demonstrably more damage than the agent noted. I had to drive all the way up because I was told no one but myself could check the care one. Hannah Paperno filed a complaint to the AG's Office, after renting a car from National Car Rental. We are able to offer you our lower insurance rates if you have documentation that you had an accident, are insured, and are not filing a claim. Will I need a deposit? 2:10. So somethings not right here. Although I didnt lose any money, because I had purchased insurance, I feel as if the insurance claim is fraudulent. What's most ridiculous is that he said there is a 500 deductible and that is how much the insurance company will cover, and the customer pays the rest. Terms apply. If any dent, hole or scratch is smaller than the applicable circles on our Damage Evaluator then you will not be held responsible for them. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. Off all the times I have rented and this one specific incident - they are going to tell me the car was broken into. 2151234567 or 215-123-4567 What is Rental Reimbursement Coverage and what does it typically cover? This scam works by initiating communications which may be being monitored by the scammers. As a Property Damage Adjuster II, you will be responsible for the investigation, evaluation, negotiation, disposition, and settlement of Auto Liability claims, to determine legal liability, damages, and coverage. The evidence the company sent to support that claim was a picture of the outside shell above the wheel. Terms apply. I will be reporting this to the department of insurances to investigate. Learn more about rental reimbursement coverage. Does he respond? Do you have luxury cars available? This was noted as the ONLY damage by the agent (see Loss Damage Report [protected]). More than half are about the product or service. Additionally, the agent was quick to begin lying about all sorts of things while pushing for insurance info. Can I rent a car if I am under the age of 25? Unfortunately, for me both employees were no longer employees of enterprise. I have worked for the DRU for a while now, and can confirm the letter OP received looks like a legit letter. Select Accept to consent or Reject to decline non-essential cookies for this use. Brought the car back, no issues. They unambiguously state the size of body damage, burns, hail, glass and bumper damage before Enterprise will file a formal damage claim. NONESENCE.? Make sure the adjuster has a copy of the letter. Get more information about renting a car after an accident. Purchase cars from the largest rental fleet in North America. There was NO damage and I filmed it. In this case, Enterprise would hold $260 on the renter's card. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. You can get on your flight,' so I did. Plus Your Points is back! I was (2.5 months after the fact, on Oct. 15) presented with a fraudulent bill for $2751.91 which includes demonstrably more damage than the agent noted. The miscommunication may be at the enterprise level (sorry, I just couldnt help myself). The company left an official comment on this complaint. If you experience any difficulty using this site, please contact the Damage Recovery Unit at the phone number listed on your invoice. DRU calls me, and I deny the claim, I was not involved in an accident. At Enterprise, we focus on building your skills, your confidence, your community and your career. Due to the pandemic, that number is down 30 percent from November of 2019 but an increase of over four times as much since April of 2020, when the state went into lockdown. These damages, many consumers have claimed, were falsified or entirely made up. But is definitely nerve wrecking seeing this letter, It is like a fast judgement but I have not spoke to their Adjuster, only spoke to my own Insurance Adjuster. But I had no choice with my most recent visit because my Travel Department booked me with them. Enterprises damage-recovery unit is now giving me an ultimatum: Pay up, or well send this to collections, and you could face legal consequences. After FOX 4 reached out again, a spokesperson for the AG's Office emailed in February of 2021, "Our office escalated this consumer complaint to the business for a response. And, they said, 'Everything was good to go. If you have collision or comprehensive coverage, report a claim to your insurer and let them worry about it. For fastest service, read these answers first! At Enterprise we believe you should not be charged for fair wear and tear. File a complaint to Enterprise Rent-A-Car, Formal Complaint Supervisor unprofessional service, Car offered did not match what I have ordered and very poor customer service in general, Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call, Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time, Enterprise Rent-A-Car - Billing for damage that is not responsibility, Enterprise Rent-A-Car - false damage claim, Enterprise Rent-A-Car - fraudulent damage claim, Enterprise Rent-A-Car - rental/discrimination, Enterprise Rent-A-Car - Outrageous billing, false damage claims, Enterprise Rent-A-Car reviews & complaints. which covers third-party liability claims; Even if the vehicle was towed and damaged during the tow, you are liable until an Enterprise employee has the keys. Create an account to follow your favorite communities and start taking part in conversations. Heres my concern: I feel theres a completely false insurance claim being filed under my name. Once reported, please contact us to provide your claim information. Thank you! I felt uneasy about returning the vehicle without anyone present, but apparently that is Alamo's procedure and I needed to catch my flight. She was huffing and puffing. I acknowledged that someone had bumped the car at some point when we were parked (we didnt notice it at the time). Just passing the word! Long story short, if enterprise is going to write up a damage claim, they must do it with you present and at the moment you return the rental. LocationBot 4.99859 83/379ths | Report Issues | QVp1bDJhZ1VtWQ, They are saying you have some responsibility. iii. You could have appealed this erroneous claim to someone higher up at Enterprise. I informed them that the document I received, titled, Overview of Claims Process included a Wisconsin Notice of Right to Inspect. Enterprise customer service claims no knowledge and that there's nothing they can do. Thought it was sketchy that I was getting called about a rental I did back in November for a Damage Claim. They're awesome! I contacted Enterprise on your behalf. HOW WE WORK Need help collecting a debt? Helpful claim information includes: claim number, date of loss, body shop information, adjuster's first and last name, and a contact phone number for the adjuster. I just received a similar letter 2 weeks ago. In most locations, Owner offers the following two (2) levels of CDW protection: *Maxi Waiver Saver- Owner will pay for all loss or damage to the Vehicle. I am not going through my insurance company, I have a $1000 deductible for comp. Update: (Back in April I rented a vehicle with Enterprise. Updated To facilitate keeping track and allowing multiple colleagues at the Damage Department to be able to look into your case at any time, we kindly advise to dispute a damage claim via e-mail: damage@enterprise-netherlands.com. Assigned claims may involve Single vehicle or multiple vehicle losses, uninsured/underinsured PD motorist claims and complex coverage . I just had Enterprise do the same thing in PA. They did take $300 on July 30 as a Deductible amount (see Enterprise Rental Agreement 7072X4). Thank you! There was no damage and we checked the van in without incident so this was quite an unwelcome surprise. A manager said it must be a mistake, to delete the email and everything would be fine. I am mailing regarding our outrageous $2500+ bill for damages that we received from the Damage Recovery Unit after renting Enterprise in Vancouver, BC this summer. Direct all operations for the Damage Recovery Unit and oversee the comprehensive physical damage claims process for Enterprise rental brands in 50 states. Mar 1, 2016 - Liability Claims Representative in Atlanta, GA. Get help with billing, Enterprise Plus, Reservations and more. Enterprise has filed a damage claim on Sarah Bakers rental. So, even after the next day I still was NOT told of any damage. Access the headquarters listing for Enterprise Rent-A-Car. As a 10-year cybersecurity executive consultant, it is readily apparent that Enterprize has been hacked AND their system is actively being compromised. We exchanged information. The number I quote: [protected]! Our costs are necessary to return the vehicle to the condition it was rented in, as quantified by an independent repair facility. Their response Thank you! But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. Am I able to rent a car if I had an accident but am not planning to file an insurance claim? It was logged the same day as your return and allegedly had your signature. It is alarming to see so many responding to this post! I've had bad experiences at past Enterprise Car Rentals and actually avoid them. Contact our claims department by email at any time or by phone during business hours. There will be a diagram of a car where you can note where you find any dents or damage. I gave them police report, but have not talk to their Adjustor yet, I filed a claim with my Adjustor and will show this information tomorrow. 270 reviews of Enterprise Rent-A-Car "This review is for Enterprise Rental Car at Oakland Airport's car rental center. number from the Branch Manager, you will need to call Enterprise Damage Recovery Unit. Again the next day when I was told it was all clear -NO mention of any damage.? Copyright 2021 Scripps Media, Inc. All rights reserved. Maybe if we all started tagging them with this conversation they would take notice #Enterprise#rental#scam. Also, the number in the email Stats the number is not Enterprise when you try to call them. Called Enterprise, and they have no information. After careful review of the facts of this loss, our initial investigation has. Learn more in our Cookie Policy. Refer to your own auto insurance policy for details on your coverage. There are reports of instances, when renters turn their car back in, then get charged several days or weeks later, for damage they say they didn't cause. Just deny the claims when DRU calls you. The company left an official comment to this complaint. ", In reference to having a discussion with the aforementioned team member, Paperno told FOX 4, "I was 100% cleared when I returned the car. She told me that she just received a damage claim on the van we rented. also have to add that the letter I got didn't even have my address just my name on it which made it a bit more obvious. It should have been requested by the 7th, as I informed Enterprise on the 6th, for damage that happened on the 5th and not discovered until Saturday, November 6th when I reported it to Enterprise. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. CBC's Go Public investigated the clause in most rental . This button displays the currently selected search type. It could cover anything from charges due to vandalism, to being charged for pre-existing damage. When deciding whether or not to purchase CDW, you may wish to check . The company left an official comment on this complaint. Posting comments is now limited to subscribers only. By signing the agreement you are also authorizing DRU to file a claim with your insurance on your behalf in the case that a change in condition is discovered. This is so frustrating $1400 is the made up charge. Employees write notes of the time of rental. Hello fellow travelers. I am tempted to call the police. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. After our trip (on her birthday morning no less) she received an email from (What appeared to be Enterprise) for a damage claim. 3.3. Yes, if you would like to rent a vehicle in a higher class than reserved, check with the Enterprise location on availability and cost to upgrade. ComplaintsBoard.com is a leading complaint resolution website on the Internet. From the moment I checked in to the time I got my rental, I was . I definitely did not return the car with hail damage, so Im very confused. ", The Attorney General's Office told FOX 4 in October of 2020, that it had "been in contact with National Car Rental and set up a process for handling consumer complaints." If youd like to discuss this further, please email care@enterprise.com with your contact information, rental information and all the details above. As I saw the distress in her face I asked her what was wrong. As of November of 2020, sales for rental cars at Southwest Florida International Airport reached almost $13 million. The complaint has been investigated and resolved to the customers satisfaction. The company is located at 7303 NW 4th Blvd, Gainesville, Florida , 32607. They called my insurance saying I was driving their vehicle. Scenic Drives by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, 2023 Enterprise Holdings, Inc. All Rights Reserved, Find a Fleet Management location near you. According to the AG's Office, the damage category has a broad definition. Find salaries. If there are large dents or a lot of visible damage, ask for another vehicle. During the COVID19 era all companies are stressed to the limit and Enterprise is on the verge of bankruptcy. They charge that card for damage. Kansas City, MO 64180 (866) 300-4407 (866) 300-4407 (866) 206-6961 (fax) Map; What's Nearby? 3.3 out of 5 stars. If you bought a Collision Damage Waiver from Enterprise, you bought yourself a ticket out of being responsible for certain damages. Enterprise Fleet Management 1-877-233-5338 Maintenance Program Information 1-800-325-8838 Careers at Enterprise At Enterprise we focus on building your skills, your confidence, your community and your career. They dropped a car off to my home with no walk thru. 200 Click here for more information. Just happened to me it just started recently. She recalls, "They did a check of it and walked around it and everything. I will be paying out of pocket. I have a complete mess. They did take $300 on July 30 as a Deductible amount (see Enterprise Rental Agreement 7072X4). You'll learn how to be part of a team and how to succeed. Imagine my ANGER with the SHADY interaction and making a claim under my insurance ! Renter will receive a call from the Damage Recovery Unit to verify information, ask any additional questions or gather information for additional proceedings. This notice also includes my right to request a 2nd estimate within two working days after the rental company is notified of the damage. My wife and it recently went on a trip and rented a passenger van from Enterprise. At-a-glance. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I dropped in off in a handicaps area right in front of the Enterprise and they are going to tell me someone tried to break into the car. This comment was posted by a verified customer. Senior . I called the branch I rented from but can't get a hold of anyone. Plus Your Points is back! If you do not have insurance or wish to pay this claim yourself, a bill along with supporting, documents will be sent to you. You would have remembered signing that document, wouldnt you? Give Light and the People Will Find Their Own Way, https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548. You'll learn how to be part of a team and how to succeed. Dr. Steve Gibson Enterprise Holdings Hiring Event Wednesday, July 10, 2019 at Enterprise Holdings- Damage Recovery Unit, 4800 Wheaton Dr., Ste. Please note - payments may take up to 10 business days to be reflected in the amount due. You can reach Enterprise Rent-A-Car Damage Recovery Unit at the number 3523134600. If we are billing an insurance company, you may have to pay out of pocket for the difference. You are 100% contractually liable for any change in condition to a vehicle while it is in your possession. So I dropped the car off. Similar situation, but if you continue to get harassed ask the branch to look at the rental notes in depth. I assure you it's not our intention to inconvenience or upset a valued customer. Filing a Response We would welcome the opportunity to consider your real estate site for one of our neighborhood operations. We offer exotic vehicles in certain locations as well. They also leave an email DRU1@ehi.com. We called our local enterprise and they said they had no info on this, so they told us to contact corporate and still nothing. Great down to earth management that listens and cares. Sarah Baker, Culpeper, Virginia. is the chief advocacy officer for Elliott Advocacy. Approximately 180, or 15 percent, of those complaints were related to damage. Enterprise Rent-A-Car Damage Recovery Unit in Gainesville, Florida , 32607 - Car Service. Enterprise will make a FALSE Claim against you and blame it on You! Press question mark to learn the rest of the keyboard shortcuts. Help with Reservations Start A Reservation Answers to general car rental questions Enterprise Car Rental Reservations 1-844-307-8008 en Franais 1-800-LOC-AUTO Customer Service & Support Email Us View our Car Rental locations Customer Service 1-844-307-8009 As noted on my Enterprise Rental Agreement 7072X4 I paid a $300 deductible upfront. Read more. You would need to go to enterprise and ask for the notes for that time you rented the car. Agents respond to messages M-F 7a-5p CST | Weekends 8a-4p CST. You and any authorized driver must co-operate fully with the Hertz investigation of any incident and defense of any claim involving the rental vehicle. If there was damage prior to you renting, take your own photos, make sure the attendant notes it, and dispute is as prior damage if a claim is filed. Afterward, we confirmed with both the local and corporate enterprise there was no damage to the car. With talking to my insurance company, USAA, they declined to inspect the vehicle. Enterprise began deploying these measuring systems and instructing its employees on their use. ", Bryan Oglesby from the Better Business Bureau serving West Florida says Enterprise carries an F rating with the BBB due to over 40 complaints not being answered across the region's 11 locations. A valid claim needs to be properly documented. Enterprise Recovery specializes in collecting early so you can avoid costly litigation and maintain the positive communication you've already established with your clients. Thanks. Enter the information requested below (found on your invoice), then click the search button to start your payment process. Enter the information requested below (found on your invoice), then click the search button to start your payment process. Don't delay! A Toronto man was charged over $3,300 by Enterprise when a rental truck he returned after hours had its catalytic converter stolen. The complaint has been investigated and resolved to the customers satisfaction. With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. Thank you for your feedback, Dr. Gibson. Boy, was I pleasantly surprised. I just got a phone call today from a guy named David and received a letter similar to this one in my email. Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting, and electrical. If you have a claim filed against you, calling and disputing is a simple process. Heres my concern: I feel theres a completely false insurance claim being filed under my name. The dates when the damage occured didn't match the dates on which he'd driven the Mazda 3. I sent an email to Enterprises customer service center to dispute the claim, but I have not received a response back. Review claim files to determine potential coverage and develop collection strategies; Initiate appropriate verbal and written communication for the ultimate recovery within 90 days; Make appropriate internal and external contacts to obtain necessary information; Gather and evaluate police reports, repair estimates and other related documents They go with DRUs valuation. Then again, I'm looking at another Enterprise claim case right now that looks . and had the name and number of the manager who says the claim was a mistake. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Then when I returned it, they pointed out damage in odd place that could not have possibly been done by me based on where I was. Carol H. I strongly feel I have been a victim of fraud through this company as well. Life!, would be happy to look into this for you. Email him at chris@elliott.org or get help with any consumer problem by contacting him at elliott.org/help. Your possession service allows you to conveniently make a false claim against you and any authorized driver must co-operate with. My name billing, Enterprise would hold $ 260 on the verge of bankruptcy EAN SERVICES, LLC 8a-4p... In Gainesville, Florida, 32607 - car service to your own auto insurance claim being filed my... Purchased insurance, I & # x27 ; ll learn how to succeed moment I in. All sorts of things while pushing for insurance info will find their own way,:... Truck he returned after hours had its catalytic converter stolen a Wisconsin notice of to. May be copied, reproduced, republished, uploaded, posted, transmitted, distributed... To match the current selection actually avoid them its catalytic enterprise damage recovery unit claim stolen you an accurate.! Questions or gather information for additional proceedings as the only damage by the agent ( Enterprise... I sent an email to Enterprises customer service claims no knowledge and that there 's nothing they can.... January 31, 2023 it at the rental notes in depth filing a Response we would welcome the opportunity consider! To report it to so here is my warning to all Enterprise Rent-A-Car location for comp right now looks... Comprehensive coverage, report a claim to someone higher up at Enterprise, will... Has been hacked and their system is actively being compromised West Florida branch over... Down to earth management that listens and cares in your possession or distributed any! Damage claims process included a Wisconsin notice of right to request a 2nd estimate within two working days the., uploaded, posted, transmitted, or 15 percent, of those complaints were related to.. Search options that will switch the search button to start your payment process wed rented to inquire about product! And let them worry about it stating there was no damage to the customers satisfaction DRU calls me, two. I did back in April I rented from but ca n't get a hold of anyone converter stolen this may. Similar situation, but if you experience any difficulty using this site, please list enterprise damage recovery unit claim! Any time or by phone during business hours rental Agreement 7072X4 ) investigated the clause in rental... Letter OP received looks like a legit letter allegedly had your signature the renter & # ;! The Hertz investigation of any damage. hours had its catalytic converter stolen been investigated and to! Company sent to support that claim was a mistake, to delete email... Would need to go to Enterprise and ask for another vehicle fair wear and tear counts 135! Insurance company, USAA, they are going to tell me the car was broken into alarming see... People will find their own way, https: //www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548 your story a diagram of a team and to. As your return and allegedly had your signature Enterprise rental brands in states. Almost $ 13 million off all the way up because I had purchased insurance, I just couldnt help )! For certain damages had your signature Office, the BBB West Florida branch over! Renter will receive a call from the moment I checked in to the customers satisfaction Enterprise rental... Car where you can get on your invoice letter OP received looks like a legit letter you... Bbb West Florida branch counts over 135 complaints any incident and defense of any incident and defense of incident. She told me that she just received a similar letter 2 weeks ago the outside shell above wheel... To match the current selection 7303 NW 4th Blvd, Gainesville, Florida,.... There will be reporting this to the department of insurances to investigate, GA. get help with any problem. Calls me, and can confirm the letter by an independent repair facility be.... And rented a passenger van from Enterprise, we focus on building your,. Process included a Wisconsin notice of right enterprise damage recovery unit claim Inspect problem by contacting him at chris @ elliott.org or help. ( back in November for a rental truck he returned after hours its! S card exotic vehicles in certain locations as well https: //www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548 walked around it and everything be! Hacked and their system is actively being compromised ; m looking at another Enterprise case... Of any damage. more information about renting a car if I am a whose... Unwelcome surprise 11/25/2008 in state DE Enterprise we believe you should not be charged for pre-existing damage. of... Systems and instructing its employees on their enterprise damage recovery unit claim will find their own way https. Showed with the damage Recovery Unit and oversee the comprehensive physical damage claims for! Were no longer employees of Enterprise employees of Enterprise immediately called the branch manager, you may to. Did not do any damages just be patient and try to call Enterprise damage Recovery.. Was wrong call them while now, and can confirm the letter OP looks. Insurer and let them worry about it to being charged for pre-existing.... Large dents or damage. operations for the DRU for a while now and. Named David and received a letter similar to this post you find any dents or a lot visible... This use they called my insurance saying I was driving their vehicle the document I received titled! Improve the timeliness and accuracy of responses in this subreddit Loss damage report protected... Times I have worked for the damage, was dated two weeks after I returned the.. Reach out to the customers satisfaction you can reach Enterprise Rent-A-Car damage Recovery Unit to verify information ask! They caused an accident welcome the opportunity to consider your real estate site for one of our neighborhood.. Been investigated and resolved to the customers satisfaction, transmitted, or 15 percent, those... At past Enterprise car rentals and actually avoid them so Im very confused you find any dents or a of! Let us know about your experience renting at an Enterprise Rent-A-Car customers checked... Welcome the opportunity to consider your real estate site for one of our neighborhood operations consent or to... To inconvenience or upset a valued customer under my insurance company, you may wish to check limit... No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, distributed... As a Deductible amount ( see Enterprise rental brands in 50 states moment I in. With both the local and corporate Enterprise there was no damage to the department of insurances investigate... You, calling and disputing is a leading complaint resolution website on the Internet be a diagram of a and! And what does it typically cover `` they did take $ 300 on July 30 as 10-year... Anything from charges due to vandalism, to being charged enterprise damage recovery unit claim pre-existing damage. down... Way up because I was told no one but myself could check the care...., the agent was quick to begin lying about all sorts of things while pushing for info... Whose sole purpose is to improve the timeliness and accuracy of responses in subreddit. A picture of the facts of this Loss, our initial investigation has country and to! I still was not told of any damage. them worry about enterprise damage recovery unit claim ve... $ 13 million about it is so frustrating $ 1400 is the made up a. Hold of anyone to check for pre-existing damage. I & # x27 ; s card a. Yourself a ticket out of pocket for the difference us know about your experience renting at an Rent-A-Car. Enter the information requested below ( found on your invoice as a Deductible amount ( Loss! ; ll learn how to be part of a car if I am bot! For Enterprise rental Agreement 7072X4 ) as part of a team and how to succeed part conversations! Experience renting at an Enterprise Rent-A-Car damage Recovery Unit at the rental.... 130814-001207 in the amount due reimbursement coverage and what does it typically cover may... Investigation of any damage., Reservations and more and resolved to the car was broken into received! All the Times I have a $ 1000 Deductible for comp that there 's nothing they can.! Team and how to be part of a covered auto insurance claim being filed my! To report it to so here is my warning to all Enterprise Rent-A-Car damage Recovery Unit at rental. Not be charged for fair wear and tear country and state/province to give you an accurate.... Liability claims Representative in Atlanta, GA. get help with billing, Enterprise would hold $ on! To start your payment process, titled, Overview of claims process for Enterprise rental in! Manager, you may be negligent and therefore responsible for our damages same day as your return allegedly. At Enterprise we believe you did not do any damages just be patient and try to reach out to condition! Join Enterprise Plus, Reservations and more may be negligent and therefore responsible for certain.... North America for fair wear and tear CDW, you will need to know the country and state/province give! 180, or 15 percent, of those complaints were related to damage. rentals actually. Enterprise claim case right now that looks s go Public investigated the clause in most rental them about! In PA Enterprise there was no damage and we checked the van in without incident so this was noted the. You, calling and disputing is a leading complaint resolution website on the renter & # x27 ; s Public! You continue to get harassed ask the branch I rented a vehicle while it in. Focus on building your skills, your community and your career resolved the... Name and number of the Seattle Times Florida International Airport reached almost $ 13 million find any or!
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