Re: British Gas Smart Meters - Part 1. statement, Help with electricity, New gas & commercial connections or meters, Tell us you're Our team will be willing to help Monday to Friday, 7am to 10pm and Saturdays and Sundays, 8am to 6pm This means that both my gas and electricity readings are now significantly off . Copyright 2023 Apple Inc. All rights reserved. This step is not required for metric meters as they are read directly in cubic metres. You can make the choice of saving on your energy bills or using your energy in the right way.This app will only work if you have a British Gas smart energy monitor. This figure is then multiplied by the calorific value of the gas which is a measure of the available heat energy. Representatives are available Monday to Friday from 8 a.m. to 8 p.m. and on Saturdays from 8 a.m. to 6 p.m. You need the first 5 digits from the left if youre reading your electric meter. This is not your smart meter. Its paid to you in a one-off discount against your energy bill whether as account credit or as a voucher for pay as you go customers. Its author has a logical mind and has created something that is easy to set up and easy to use. I dont know what half of the functions do. Step 2. With each online top up the app asks you if you want to save your payment method. Having a smart meter means you can trust that your energy bills will always use actual readings rather than estimates. To read the meter: press the display or display select button. With the British Gas app, you can access your energy account with a four-digit PIN. If there are problems with your billing it can often be solved by submitting a new meter reading online. Are smart meters accurate? We are continuing our quest to make our app more stable and have made fixes and optimisations in this update. Step 1. What's my - Upload a photo of your meter. write down the number from left to right. The british gas apps are soo bad as is the website. How to read your gas meter and convert this reading to kilowatt hours. British Gas - readings can be submitted until 14 October via its webform. But it should be quick and easy. press the display or display select button again until you see numbers followed by KWH. Before you download this application, make sure you have a smart meter installed by British Gas and a British Gas smart energy monitor. - Submit meter readings for more accurate bills. To make it easier to explore our full offerings, geindustrial.com has moved to a new home at electrification.us.abb.com - one . Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Energy Reading your meter couldn't be easier, watch this simple video to find out how. manage Direct Debits. I think its a really smart app - all you need is to enter your readings and it calculates god knows what sort of statistics and can even help you get a cheaper supplier at a touch of a button.But its too complicated. We want you to spend more time enjoying your home and less time waiting in a telephone queue to pay your gas bill. Together, they produce a 4- or 5- digit reading. conditioning, Commercial Stop treating your customers like cash cows and give us the service we pay for. The approval process for gas meters requires the unit of measurement to be clearly marked on the register of the meter; for example: With a metric meter the part units of gas are highlighted in red and those digits are often separated by (i.e. If you're a larger business spending more than 300K a year on energy then our specialist Call your supplier to give them the readings or check if you can submit one on their website or app. We install electric car charging points for business - giving you an end to end solution press the 'display' or 'display select' button again until you see numbers followed by KWH. if I pay for anything online or otherwise, the balance in my bank account shows this payment but the British Gas account app has no bearing on what credit is actually on my smart account at that precise time. And youll also be able to buy cover products on the new app, from Kitchen & Appliance Cover to HomeCare. You can change your cookie settings at any time. The British Gas app is free to download from both Google Play and the App Store. Reference your meter serial number, which can be found below the barcode on your meter and will begin with either S or F. If you cant find your MSN, then the team will help you out. - Get handy in-app notifications and reminders. LearnMore. Unplug your smart energy monitor. . If a bill is not yet due we will use the meter reading to make sure your next bill reflects your consumption. The easiest way to pay your bill is to set up to pay by Direct Debit or to pay online 10 replies 809 views. For imperial meters the reading (in . If the pointer is between two numbers, write down the lower number - if it's between 9 and 0, write down 9. Whats more, youll soon be able to book engineers for other types of problems, from plumbing and drains to home electrics. The smart meter itself connects via GPRS (mobile phone internet system) to send it's readings, and without any phone signal the later ones try and use a mesh network, in conjunction with any nearby smart meters than can connect to the network. We're working on a feature that'll show you your realtime usage & balance and we'll be releasing this asap In the meantime, pls could you check you're using the latest version, this'll help stop the payment problems you're having ^Kirst. Unless youre on a smart meter, you should submit a meter reading every month, two days or so before your payment date, to make sure your bills are accurate. You need the first 4 or 5 numbers if youre reading your gas meter. However, still very little in the way of useful information which would help us save money/usage. Gas meters generally record the volume of gas consumed in cubic feet (ft) or cubic metres (m) although consumers are billed in kilowatt hours (kWh). I should be due a bill anyday, I pay quartely DD. . Here's what you can do: - Book an engineer (if you have cover with us) - Book one-off boiler repairs (even if you don't have cover) - Track and manage engineer appointments. bill, Energy bill If the GAS LED light is not flashing you will need to contact your supplier. With SmartThings Energy you can do precisely that by unleashing the power of your smart meter and taking full control of your household energy. If you have a Smart meter your readings are taken automatically so you don't need to submit them. The number of kWh is then be multiplied by the price per kilowatt hour as detailed on your gas bill. And if you opt in for Live Energy updates, you can track your energy usage in near real time with easy-to-read graphs2. quote. Moving This app connects you to your British Gas smart energy monitor and lets you check your energy use from anywhere . I managed to set mine up without consulting the help section, but theres a very detailed and comprehensive (not to mention comprehensible) user guide and more info on the authors website. The Loop app analyses your smart meter data and shows you easy ways to use less energy, save money and reduce your carbon footprint. The developer will be required to provide privacy details when they submit their next app update. Yes, smart meters are as accurate as traditional gas and electricity meters. I rang them and they were able to activate my smart meter remotely, even though it was an old Npower smart meter. The inaccurate readings are attributed to the energy meters design, together with the increasing use of modern (often energy-efficient) switching devices. You can submit regular meter readings to British Gas through their website without needing a British Gas online account. - Book an annual boiler service*. A problem for another day, but glad it worked for you too! The readings can also be listed as Rate 1 and Rate 2, or Rate 1 and Rate 4. Updates never make it any better and it's a pointless exercise in frustration. Brits are reporting problems in submitting their meter readings online, after a number of energy suppliers ' websites experienced technical difficulties on Thursday. electricity, gas, water etc) or down (e.g. British Gas smart meter contact. To read the meter: press either of the buttons on your meter. British Gas, EDF Energy and other energy companies' online services have stopped working properly on the final day for customers to submit meter readings.. Websites said they were unable to . The Company. Once youre in, you can check your account details and switch tariffs in the About me section. Well send you a reminder when your bill is ready which you can view online which will tell you when we need you to pay your bill. After we got in touch, British Gas certainly started taking the matter more seriously, and an engineer was despatched to install a new meter. Constant issues trying to pay either with Google pay or via card. Absolute waste of time. British Gas has a number of different ways that you can submit a meter reading. If they cant get access to your meter, theyll leave you a card to take your own reading. Call us now and talk to an expert. If you require further help setting up SmartThings Energy contact the SmartThings team at support@smartthings.co.uk or via web chat here. You'll get this message if your meter reading is higher or lower than we expected. Since 2nd April my smart meter (AS302P) has not been sending readings to British Gas. The provider advised taking note of metre readings, preferably in the form of a photo, and then uploading them to your energy account as soon as you can clearly indicating the date readings were taken. 3. Discover more energy saving tips here. In order to get a new electricity key, youll need to call British Gas to get a reference number upon referencing your meter serial number (MSN) which can be found on your meter. drainage, Manage my How nice to find such a useful and well put together app. It also lets you look back over your payment history by giving you access to your bills and statements from the past 24 months. To find out which DNO operates in your area, you can click here to visit our DNO-finder tool, or call us on the number below to help you through your query. Here are five ways our new app can make managing your energy account quicker and easier. How to read an electric meter and submit an accurate reading to ensure you don't end up overpaying on your energy bill. The process takes less than a minute! To read the meter: press the 'display' or 'display select' button. Don't forget, the Warm Home Discount scheme for 2021/2022 is open for applications. That way, you can figure out ways to save energy (and money). What is SmartThings Energy? Editor, Marcus Herbert. A longer billing period or a bigger gap between meter readings can increase your bills. Landlords and agents can and should help with this process, though. my business energy contract, Paperless billing & For quick help and advice, why not try live chat. 0333 202 9802. British Gas currently have a number of different tariffs available for both residential and business customers. If the pointer is directly over a number, write down that number and underline it. If there is an error with your card or meter, when contacting British Gas, make sure that you are nearby your meter so that you can make a note of any fault messages on the screen if there are any. write down the number from left to right. The smart meter display became useless as well saying connecting to smart meter. & drainage, Commercial air The calculations used to generate gas bills are prescribed in: The Gas (Calculation of Thermal Energy) Regulations 1996 (SI 1996/439). those submitted to your supplier)- View your usage and costs since your last bill, as well as an estimate of when and how much your next bill will bePOWER USER FEATURES (via a ONE-TIME in-app purchase)- Additional meter types, reading combinations and ways of calculating usage- Support for rate changes, if/when you switch supplier or they change your rates- Support for resetting your readings, e.g. If you have a Smart meter but would still like to give us a meter reading you can submit them here. We also use cookies set by other sites to help us deliver content from their services. Established in the 18th century as a small fishing village, the city grew rapidly in the early 21st century with a focus on . If youre moving into a new house, were sure youve already got a million and one things to do on your list, but sorting your gas and electricity bills is certainly one that doesnt need to take a tonne of your time, were happy to take the burden off you and set everything up for you. - Monitor up to five separate meters, e.g. Calorific values vary; you should find this on your bill. Have a recent bill to hand to easily submit your energy meter reading. write down the number from left to right. On British Gas website they say my new tarriff was fixed until end of April not the 1st, but they bumped up my bills from the first. safety advice, Ways to Awful app and never gets better! Debit, Direct Debit Bill Relief Scheme, Help with my online If your meter measures in cubic metres (m3), take the amount of gas used, shown with 'm' on the front of your bill. I think my initial plan would be to include the total consumption (meter reading) and the live values (so i can alert if my usage spikes) Then, select the 'submit meter read' option and from here you'll quickly be able to submit your meter reading. Once youre in, you can check your account details and switch tariffs in the 'About me' section. Submitting my business energy meter reading, Business electricity connections, Switching to British However, for most users, tariffs operate in the same way as a traditional . Dont include personal or financial information like your National Insurance number or credit card details. . When reading a gas meter, read and write down the numbers as shown on the dials from left to right (opposite of an electric meter). Follow the below steps and youll have your new key in no time: You can get in touch with British Gas using any of the following methods to receive your reference code: Getting your new gas card should be free of charge, but depending on your local store they may charge you a small fee. We require an opening meter reading to complete the set up of your account. Our help and support pages can guide you through any process. energy, Paying If you dont submit a meter read and your latest bill is due, then we will estimate your consumptionand we'll let you know once it's ready. contactDownload the app Make a complaint Fix my smart meter Give a meter reading Talk about my bill(s) Get a new top-up key/card Switch provider or tariff Talk about something else Apply for the Warm Home Discount. One complete revolution of the dial equates to the consumption of one cubic foot of gas. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. Gas business, Energy price And if you opt in for Live Energy updates, you can track your energy usage in near real time with easy-to-read graphs 2. The energy regulator has launched an investigation into British Gas after it emerged that agents working on its behalf ignored customers . I was moved to BG last October when my supplier went bust. Trying to remember a password can be a pain especially when youre in a hurry and need to check something quickly on your account. We are constantly evolving our services, using our core capabilities to meet the changing needs of the market and our clients. 120 Posts. The reading used to update on my account daily and now the same reading have been stuck for almost two weeks. The older app is also not allowing me to track usage or a break down of my usage. If theres something you cant yet do on our app, chances are you can do it online at britishgas.co.uk. The following data may be collected but it is not linked to your identity: Privacy practices may vary based on, for example, the features you use or your age. You can submit your opening meter reading online. price plans. Agents working on its behalf ignored customers to activate my smart meter means you do! Readings are attributed to the energy meters design, together with the increasing use of modern ( often ). Hour as detailed on your account they are read directly in cubic metres a bigger gap meter... Get this message if your meter, theyll leave you a card to take your own reading cows and us. Get this message if your meter their website without needing a British Gas account... Next app update they produce a 4- or 5- digit reading taking full control of your household energy in. T forget, the city grew rapidly in the About me section ( and )! 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