They cleared up my drain issue and leak. Due to the Christmas storm in Savannah, we at Total-clean are so appreciative of Morgan at Roto-Rooter in Savannah. Unsubscribe easily. That is outrageous and I now put Roto Rooter in the same class as used car salesmen. I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. (I have a 2 and 4yr old who could have fallen down it) Third man said he did not need to probe because he could see dirt in cleanout and did not probe. It should have been disclosed that the $800 was for one (1) and there would be additional costs $2000 is too far away from $800 to let the customer assume. I could have the major parts delivered and paid the 1.6% on the lesser amount. the ads say 24/7 but it's NOT! During the whole hour, they don't spend all time on working, they even chatting on their car for about 15 mins. We called the company, and they said the plumber sets the charge however the plumber told me when I complained that the 717.00 fee was the fee is charged by the company. Thank you Van! We call RR to complain about the jerk and misdiagnosis and they offer a small refund of $150 out of $630. 3. I called a local service who came to my home on 2/02/23. When I brought up the fact that the price they charged him was excessive they gave me the run-around. Inc. T/A Toto Rooter, PO Box 559, Easton MD. I believed this to be a separate instance, as the water damage was not directly underneath the newly repair toilet. Roto-Rooter were very polite and friendly and sent me an email confirming the appointment. Again, nothing but excuses. I then called Roto-Rooter to find out their hourly price which they refused to answer saying the technician will tell you. Called a few minutes ago and Mary answered to get a quote for electric to gas conversion as I was explaining it a quick pause and I heard her say OH GOD. Thank you, you have successfully subscribed to our newsletter! The equipment could not execute the job. After their analysis they stated that many thins needed to be dome and they would only charge $1,200! I had a bad leak and needed someone same day. Prior to the installation my kitchen sink was working normally. I admit I have never needed a plumber before. Lastly, Sean (****) arrived to give a camera inspection. So, we have another day without hot water because these, MORONS JACK-WAGON, inconsiderate ass-hle's.. decide they're too big to mess with. Weve been waiting around for them all day, and at 3:15pm, they called and said they were no longer coming. The total cost for our neighbor to clean up, purchase and installation of replacement was $2,710.98. It was determined the source of the leak was a poorly installed connected water line connecting the toilet to the water. Right after the installation Desired outcome: Called for service to detect leak and no show 2 times and postpone appointments for over one week. I'm sending a bill for my lost wages for the day. Every customer hopes theyll never have to follow up on a warranty for work done in their homeits easier if everything just goes right the first time! I have sent the local provider 2 emails and called 3 times and have been promised a call back, which I have not received. Then they said it's now 4 to 6 pm. The second Rotor-rooter technician left. Our skilled plumbers are available 24/7, including weekends and holidays. Reading customer reviews is an important aspect of many peoples process of looking for a professional service. Guess what? Sewer cap had already been dug up previously by the original plumber who stated the sewer line needed clearing. On December 28th a service tech backed into my tree canopy and when he realized it, he pulled forward breaking off my tree at the base.I have spent 2 week trying to get an answer from someone about taking care of the tree that they left there and replacing it. BBB is here to help. He left the job undone. Hello, After several more days of fighting with the faucets and the water temperature and the fact that the shower was still leaking, we complained. This does not address the thousands of dollars that should be reimbursed. Roto-Rooters sewer cleaning is still part of its legacy. The water clean-up work that they allegedly performed was superficial in nature and did not warrant a bill of $15,000. Then while I was waiting, Roto Rooter called and told me that they do not do sewer marking. A gentleman name Derek came out and took care of it we ran fans to help with the water on the carpet in daughters room. Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction. I couldn't be happier with my service from Roto-Rooter. A technician came out and loosened the faucets, but told us that our shower was no longer up to code, and recommended installing a new shower assembly. FAQ. Thats not enough. However, its important to keep in mind that reviews arent the most reliable source of information. Inexcusable and Irresponsible! We are being reasonable. Submitting a response indicates a willingness to work with customers to make things right. So then finally on 1/25 I reached out to Veronica on my own. But we have taken the responsibility and paid for the toilet that was broken. After 45 minutes and a small amount of fibrous roots we got a bill for $ 717.00. He said someone would be out shortly to do a probe. When I called the supervisor at Rotor Rooter to tell him I was stopping payment on AMEX, they told Amex I was wrong and that the pipe from the toilet to the septic tank angle had flattend out and we would need to demo the flooring in my house and replace the pipe (it has been fine for 30 years. This company is doing a disservice to its elderly customers by not offering them the proper support to understand the contracts that they present them with. If the pipes were too old to snake with your equipment you shouldnt have done the work! Couldn't clear going through dirt. Roto-rooter plumber Installed water pressure booster on 08/22/2022. Also contacted my insurance to get directions for filing a claim. BBB Business Profiles may not be reproduced for sales or promotional purposes. Submitting a response indicates a willingness to work with customers to make things right. I was told to use someone else next time I needed something done, all because I ask Teresa ** to check their records to be certain I had not made a mistake, and I had made the mistake so she complained to Mike and he told me that I need to call someone else next time. Wednesday the technician never showed. Our content is intended to be used for general information purposes only. There is no possible way they have a legitimate 4.8 stars. Roto-Rooter Offers:- No Overtime Charges for Nights, Weekends or Holidays- Complete Plumbing &. They took most of the equipment but had to leave the equipment that had blown the fuse because, of course, the walls were still wet in that room. Roto Rooter sets the fees but the tech usually lower or raise the charges, call the main office and ask for Pat Swanson. The plumber Alex that you recommended would have came back. Called Roto Rooter to clear a clogged storm drain on 29 December 2022 in Seattle area. I had a toilet back up, and called for service, the guy who came out never looked at the toilet, and said I needed to have the lines "Jetted" so he arranged to have the guy come out the next day to jet the system. Then he had the dispatcher call me an hour later and tell me he was able to come back in 30 minutes. I had a great experience with our plumber, Van. (Invoice #***********.) We also lost confidence in Roto-Rooter. Well start sending you the news you need delivered straight to you. Copyright 2022 Consumers Unified LLC. No surprise, I attempted multiple contact attempts throughout the course of a week and still never heard any message. The banging and grunting kept going for quite a while. It's now 9pm. Water guy convinces me and my insurance to file a claim and he leaves. Is this your company? We were charged by 1st man and paid 905.00 I had coupon code for &75.00 I went on line and just for a snake job was over $500.00 less. Everything about this interaction felt robotic and not genuine. Additionally, since Roto-Rooter locations are franchised, some locations may not offer the same range of services. Called Roto-Rooter to fix a gas water heater. Regards, Articles may contain affiliate links which enable us to share in the revenue of any purchases made. Well Known Reputation. For one, those with negative experiences are more likely to leave reviews (which also tend to be lengthier and more emphatic), which can skew ratings negatively. We also I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Additionally, I said that we refused water remediation. Desired outcome: At the end of the visit, I was called out of my home office and was charged $616 for the snake/camera service. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Shortly after Isaac left, Tristian (****) arrived and provided a drain cleaning service. The contract he signed was not explained to him and he was not provided with a paper copy of the contract. So, he cabled again under the original service warranty. This seems on par with the customer service I receive throughout my entire time with this company. Read HQ Reviews. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. The next morning the technician showed up and had the landlord sign the paperwork and left (even though he had told us the day prior that we absolutely couldn't wait past Sunday morning). The service was outstanding and the men they sent to work on my drain were polite and explained everything very clearly. She was extremely prompt and knowledgeable and fixed our pipes with no hesitation. Roto Rooter set up an appointment do do this and I told my employer that I would be off for the half day appointment window. 2. Pipe is collapsed - Camara to follow. So I contacted the local Roto Rooter company to come and diagnose and repair the issue. They told me labor and parts would be about 1800.00 when all was said and done it was 3300.00. In doing so this allowed the new plumbing company to determine the location of the leak was originating from what should have been the previously repaired toilet. He left Reviews on Trustpilot are closer: Mr. Rooter has 2.4 stars out of 5 with 33 reviews, and Roto-Rooter reviews come in at 1.5 stars out of 5 with 78 reviews. I should add that a local plumber came out and had the shower working perfectly in about a half an hour. & Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions.
April 2
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