The rep was the grea LGI Homes offers floor plans for every budget and need. Loved LGI homes. Save your time and buy a better quality home because LGI is not it! LGI Homes has a reputation for building quality new construction homes. We are happy to hear you had a great experience with our team. Some of the other builders don't include a garage motor, the front lights by the garage, and mailboxes. And like Nahon, he and his partner, Kyle Miller, can't get LGI's warranty to kick in. Rickie B. Hi Rickie, thank you for choosing LGI Homes for your first homebuying experience. All the things that you need are here. After I got moved in and the air conditioner didn't work, they went up there and it was all torn apart. He did not call in the morning. Renderings, pictures, square footages, floor plans, features, and colors are approximate for illustration purposes only. It was very weird. Also, the home is more thorough than I've seen. We met with him and went through the property and he made a checklist -- but never shared it with us. The loan type was changed to conventional only after I reviewed the documents and demanded that it be changed. Thank you, Desired outcome: To submit warranty requests, please CLICK HERE. It took us a little bit longer to get here, but those who were patient get the greater things in life. We truly wish we didn't buy. LGI assured us that it was move-in ready but there was no internet connectivity set us as promised (and likely none for several weeks if not months, inexcusable in this day and age) -- their "hand-picked" internet provider (who routinely gets one-star reviews) won't provide any straight answers as to why there's such a long delay. (This was on Tuesday) I'm sorry, This is not acceptable. I had some major problems the first couple of days I moved in but because they handled it, it didn't continue to be a big problem. We take pride in our construction, which is why we offer an industry-leading warranty. Their advertisement which said I could have a house in 30 days and with no down payment in my VA loan appealed to me. Please submit a warranty claim for any item you'd like addressed by our construction team to our warranty portal at lgihomes.corrigo.com. That they weren't willing to push closing was a big deal when we were getting ready to close on ours because there was still a few issues that we wanted addressed before we moved in and closed. I saw LGI Homes in one of the communities that was already built in Charlotte. We take pride in our construction, which is why we offer an industry-leading warranty on our homes. Find an issue? Please do not buy a home from LGI. I have been in my home about 100 days and the lack of quality in this very expensive home shows more each day. Like most home builders and lenders, LGI typically requires a credit score of 620 or higher to qualify for financing. It was a great thing for us to wait as long as we did because of all of the things that we were able to get in line before we actually took over the payments. Loan Depot will automatically steer you towards an FHA loan (if you are not going VA). That's fine. I have a split in one of the bedrooms in the slab from one wall to the other side where the window is. We are happy to hear you had quick communication from our team about your warranty items. Its a brand-new home so you cant get too mad about it. Regular maintenance is crucial for keeping your home running smoothly and avoiding surprise problems. So when I first looked at my current house, it was all frame. They want to have a meeting with me & the wife to discuss it. 3. I looked up the number and found out they had an office in Port Saint Lucie so I called and made an appointment. Other fees such as taxes, insurance and HOA are not included and will increase the sample monthly payment amount. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Hi Andrea, we apologize for any lack of communication about your warranty items and have sent your information to our team to investigate further. And then the rep called back and double-checked with me that I got what I needed. Renderings, pictures, square footages, floor plans, features, and colors are approximate for illustration purposes only. This is not an honest company. 30674 Satinleaf Run I cannot find a customer service number online either LGI Homes - Oregon, LLC. They take your photo with a Sold sign to then say your not approved and need to do x,y,z after guaranteeing they will get you into a home. Thank you. Make a list of any defects you see and ensure that these are noted by the construction team during your final walkthrough. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. He was just very defensive and he was rude about it. If it comes to that, well call LGI corporate office and we'll deal with it. So, I said, All right. And they offered me a good plan to buy a house there. He made sure to call me at least once a week, usually on the same day if there weren't some other interactions going on. ComplaintsBoard.com is a leading complaint resolution website on the Internet. This is not an offer to lend. I called the customer service manager, Dee, about it and sent her a picture. I think if you are in the market for a home and are ok working within the parameters of an all-in-one builder, then LGI is a solid option to go with. It often helps with closing costs. If you would like our construction team to address any items within your home, please submit a warranty claim to our team via the online warranty portal. I was told that the home feeds into this school. I believe it is a faulty breaker and needs replaced. Hyphen Solutions' electronic Warranty Management is the comprehensive solution for managing homeowner warranty requests. And we didn't even know that this house was supposed to be closed. There was a big communication gap. Martha Rose, Broker. We drove by, saw LGI, and we swung in there and talked to somebody one day. Warranty Service Completed Our team will respond to your request for warranty service within one business day to assess the request, and schedule the best time for the service to be completed. Our job is to make sure the covered services are delivered promptly and to your complete satisfaction. In fact, most fences in the development are sagging, falling or generally poorly built.LGI knows its shoddy build but will do nothing about it. B.1002074. Stephen K. Verified HomeBuyer April 19, 2021 Newark, TX After everything was good and we knew everything was gonna be fine, they wouldn't even let me schedule an appointment, and that wouldn't occur until after I took possession of the home, ahead of time for the internet. When she lifted it up, it's all scratched. Hi Carlos, we appreciate your review and recommendation. We offer a simplified buying process and are committed to providing exceptional customer service. Please consult a LGI Homes new home consultant and review a home sales contract for additional information and disclosures. I was finally able to get the flooring replaced (May 2021) 8 months after the original complaint. Using our warranty program is as simple as these 3 steps! Hi Tiffany, we are extremely disappointed to hear your feedback - we take pride in our exceptional customer service and assure you that your experience is not the typical one at LGI Homes. It's like LGI got 95% done and then tripped the finish line. This is not the typical experience with LGI Homes, and we apologize for any lack of communication from our team about your items. Everybody that's come to visit me so far loves the house. The stucco is starting to crack. As far as the home, there was damage. There were things that we weren't prepared for but we waited it out. I'm one of only two people that live in the community. I bought my new build LGI home in November of 2019. The house was brand new upon move in. LGI Homes builds high-quality, move-in ready homes at affordable prices across the United States. Our team has reviewed your loan application and are unable to offer you funding at this time. Nothing on our website should be construed as legal, accounting or tax advice. Unsubscribe at any time. I thought the cost was out of my range and he assured me that it wasn't. Let's see what can be done to clean up this Palm Bay Florida office as I'm running out of room for all the smoke that's been blown up my @$$! We went ahead and signed the papers. Tell me that we are going to close October 27 or around there. He said, Yes, we'll definitely close on October 7, if not, maybe a week. That's November 10. The homes are very well insulated and come with a great HVAC system as well. Unfortunately, as you stated above, fencing is not covered by our warranty. We fell in love with the size of the yard and we liked the house. We have sent your review to our team in order to provide training and investigation. For the most part, the reps were good. To help keep you on track, we've compiled a checklist of some regular maintenance items that need to happen throughout the year. Someone will be reaching out to you shortly. Today, the cabinet company came and put the missing crown molding on all the cabinets. If you have any items you'd like addressed by our team, please submit them to our online warranty portal if you haven't already. B.1002074. He said he communicated to the building manager. You need to know the difference between an VA, FHA, and conventional loan BEFORE speaking with the loan officer. I didn't want it on a main corner of a main street. Snow and rain was also able to enter some homes due the damage, leaving homeowners facing leaks and water damage. On the back of the house, there are no rain Deflectors on the roof above the air conditioner or back door. Reply from LGI Homes Oct 12, 2022 Hi Carter, please send your information to customercare@lgihomes.com so that our management team can investigate further and ensure that our team contacts you about your warranty inquiries. Visit the Palm Coast website. Congratulations! The air coming out of the ceiling is cold. Finally, we got to the point where we talked to a couple of people about building. Thank LGI. Once I was here, Philip handled all of the loan stuff, and he was extremely professional. My info is: Donald McGarvey 2109 Scarlet Lane El Reno, OK 73036. This was my fourth and easiest home buying experience hands down. Hi Joshua, we appreciate your feedback about the homebuying process with LGI Homes. This is not an offer to lend. Until after several calls/texts. CAL DRE #02064225, LGI Realty - California, Inc. LGI Realty Minnesota, LLC. We had some issues with finishing touches like the drywall that were a little harder to get addressed than they should have been. I wanted to match it as close as I could get it for the bedroom. Thank you for choosing LGI Homes and we hope you continue to enjoy your new home for years to come. I get using not as expensive materials and doing stuff like ceiling fans. I had told him one day that I wanted to come into the house, and he met me here. We did a lot of shuffling. Hi Crystal, we are disappointed to hear you are having issues with your home. LGI didn't let me down in either way. Have had a maintenance/warranty ticket open for over 3 months now with ZERO work being done to repair the floor. Richard Day I'm not looking for gutters, just the deflectors on the roof to match the neighboring houses. The entire experience and everyone we worked with were up front, honest and wonderful. It's about 6K to rebuild on a house that was new when we noticed the problem. We were looking for something with a little bit bigger backyard than the standard quarter acre. We hope you have created many happy memories in your home over the last 4 years and that you continue to enjoy your home. And he made me understand that I was, and so I was doing it. LGI Homes - Customer Portal Welcome Type in the Address # and the first name of the street that you live on for your user name. 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