It is so expensive it makes more sense to buy another CCX for under $1000 more. Pack the item(s) securely in the original product packaging, if possible. AmericanElectric does not offer this warranty on products purchased from second-hand sellers, non-authorized AmericanElectric dealers, products purchased used, products purchased via outlet centers, etc. Contact Jupiter Bike Tech Support at 813-609-2453 opt. SHIPPING CHARGES INCLUDED IN THE PURCHASE PRICE OF THE MERCHANDISE ARE NON-REFUNDABLE. Clear All. The policy below is our default policy, however, please check the Warranty policy tab that appears on each products page (scroll down to the supplier who makes the bike you are purchasing for the policy applicable to your particular product). With both front and rear drum brakes, TVS Jupiter . Check first. Built for speed. Most manufacturer warranties do not cover small scratches in paint due to shipping damage. Do not assemble your bicycle until you hear back from us regarding any missing or damaged parts. Refund will be made to the same form of payment as was used in the initial purchase and for the same price paid less any aforementioned deductions. Most refunds are fully refunded within 5 days after we receive and process the clients return. 4 if you have questions or problems with this procedure. Freight damage claims are extremely time sensitive. _______________________________________________________________. . We will send you the tracking information within 24 hours to the email address you provided when checking out. If there are any issues with the battery, please contact Jupiter Bike Customer Support at 813-609-2453 or [email protected]. Bikonit will accept the return under the following conditions: BIKONIT RETURN MERCHANDISE, Customer name, Order number, Dealer Purchase from. (see details below). If the return claim is valid the customer will receive a refund for the amount of the purchase price minus a repacking and restocking fee of 20%. Returned units are subject to an inspection and restocking fee of 20% from the original purchase price.The refund will be issued in an average time frame of 2 -3 weeks after we receive, inspect and process the returned unit. Defective or shipping damaged merchandise will be refunded 100%. Estimated Arrival: Between Batteries, motors, display and controllers damaged as a result of power surges, use of improper chargers, damage, neglect including moisture or improper maintenance are not covered under warranty. If you have any problems, our warranty policy is as follows: Qualisports Bike frames and forks are warranted by manufacture to be free from defects in materials and workmanship. Is the piece count correct? Any gradual deterioration in performance after this period is normal and associated with fair wear and tear, misuse or accidental damage and as such is not covered by the manufacturers warranty. 1. Including front fork with shock absorber, saddle, seat post, shift lever, front derailleur, rear derailleur, main shaft, front hub, rear hub, handle, handle bar, front fixture, rear fixture, brake lever, front fender, rear fender, luggage carrier, pedal, bearing, linkage and linkage screws (depending on the warranty provided by the parts manufacturers). Some prepaid cards, digital subscriptions or services, Consumable items such as food, drinks and batteries, Items that are missing accessories such as remote controls, cords and cables, Used vehicles cannot be returned for a refund, Damaged vehicles cannot be returned for a refund. When replacements are required these can be purchased from your local bicycle shop. Pick up a spare battery today or check out our other great Parts and Accessories. Finish:Paint Finished With Genuine Paint And Glossy Lacquer. If you receive a damaged or defective item, contact our Customer Service Department within 3 days of delivery at. item: DEFIANT-RF $1,295.00 $995.00 Discovery X5 Folding Electric Bike - . Labor and shipping is not included. X-Treme offers a standard ONE Year limited warranty against manufacturer defect and workmanship on bicycle & scooter components and a Lifetime frame warranty of all X-Treme Bicycles that are purchased directly from X-Treme or an X-Treme authorized Dealer. Damage to parts or malfunctions caused by performing bike stunts or jumps. Deformation or cracks due to the wearing or material fatigue of parts under normal Use. Check the specs on your bike to see max range. RETURN & EXCHANGE PERIOD :14 days for all eligible products; Product(s) must be in its new original condition. Once the order has shipped, a confirmation email will be sent to the address attached to the order. Batteries warranty will be on a prorated basis, see chart below - refer to months 1 - 24. Next, contact your bank. Check to see if any packages have been opened or if the sealing tape has been tampered with. Name: GM Address: NO.418,Tang Zhi Sha LuRoad, Xinjietown, Xiaoshandistrict,Hangzhou,China Phone:+86-13456856580 Emailaddress:info@eunorau-ebike.com Zipcode:311217 TheE-bikereturnaddress: Name: Amy Address:6585ArvilleStSTEA, LasVegas, NV89118,USA Phone:+17026015552 Email:info@eunorau-ebike.com, _____________________________________________________________. According to a market overview, in 2017, the electric bike market size was at 16 billion. These can be checked bycontacted our Customer Service Department. Unless previously authorized, service calls and labor costs are NOT included or covered under any warranty. There are certain situations where only partial refunds are granted: (if applicable). Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.If we received the item damaged you may file a claim with your shipping company.If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. If a component is deemed to be defective or damaged without user error or other improper use, QuietKat will assist in replacing that part. Proof of purchase is required for activation. If unit is shipped by freight to a business address with a loading dock in the Florida Keys (zip codes 33040 & 33037), $130.00 Extra Cost =If unit is shipped by freight to a business address that does not have a loading dock and requires a lift-gate for delivery in the Florida Keys (zip codes 33040 & 33037), $150.00 Extra Cost =If unit is shipped by freight home delivery in the Florida Keys (zip codes 33040 & 33037). Wheels: 16. Make sure that you have checked the serial numbers before you purchase the bike. Freight damage claims are extremely time sensitive. Except where prohibited, some of the information from your ID may be stored in a secure database used to track returns and exchanges. Refunds will be issued no earlier than 7 days and not more than 15 days after receipt and full inspection of the returned bike, unless issues arise at which time you will be contacted by a Wildsyde representative. Refund will be made to the same form of payment as was used in the initial purchase and for the same price paid less any aforementioned deductions. Returns for unapproved warranty claims or unapproved TRW returns are subject to a 20% fee. Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time. This fee is charged to us by UPS for incorrect addresses and will be billed to the credit card your order was placed with. Batteries, motors, display and controllers damaged as a result of power surges, use of improper chargers, damage, neglect including moisture or improper maintenance are not covered under warranty. It is important that you register your new bicycle within 30 days after purchase in order to activate the warranty and provide a record of the serial number of your bike. 12 Month (ONE YEAR) Battery Limited Warranty. Start month is when bicycle is delivered. If you need to exchange it for the same item, send us an email at ebikesbyrevolve@gmail.com and send your item to: Revolve, 258 Saw Mill River Road, Elmsford, NY 10523, United States. Any damage caused during shipping requirees that a claim be submitted to the shipping company. One (1) Year from the date of purchase, if any part or electronic component of the scooter is found upon examination to be defective in material and/or workmanship, it will be replaced at Ewheels discretion. Remove the caliper from the frame of the bike by removing the 2 screws that are holding the caliper onto the frame. Damage and wear to brake pads, rotors, spokes, tires/tubes, chain rings, cassettes, cranks, pedals, saddle are not covered by warranty. Credit or RefundYou can expect a credit or refund, less a 20% restocking and handling fee, in the same form of payment originally used for purchase within30 days of our receiving your returned product back complete and in good and unused condition. All other components and add ons such as racks will have a one year warranty (Carry bags have no warranty). Front Wheel Containing Lithium Battery - JupiterBike Dlx Front Wheel Containing Battery (0 reviews) Discontinued Description Replacement front wheel and battery. 12 V Exide Vrla Bikerz Acid Lead Batteries 1,250. Don't sign for the number of packages that are supposed to be on the pallet. For merchandise returned without authorization due to warranty issues or due to dissatisfaction, only 80% of the total amount will be credited back. This warranty excludes corrosion, paint fade or scratches, impact marks or damage, modifications by purchaser, misuse and act of God. Customers have the right to apply for return within 7 days after the receipt. Connect the charger cable to the battery charging port. THIS WARRANTY DOES NOT COVER:Normal wear and tearImproper assemblyImproper follow-up maintenanceInstallation of components, parts, or accessories not originally intended for or compatible with the bicycle as soldDamage or failure due to accident, misuse, abuse, or neglect(such as the battery). Count the pieces and match the number on the delivery receipt to the number you have counted. Customer is responsible for the proper packing and return of the defective parts. How to Replace Brake Pads Replacement frame may be from X-Treme scratch & dent stock. You will be refunded the purchase price,EXCLUDING the shipping cost and a 20% restocking fee. If you receive a refund, the cost of return shipping will be deducted from your refund.Depending on where you live, the time it may take for your exchanged product to reach you may vary.If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Configuring. Lights, brake pads, inner tubes, tires, chain, cables, seat etc. Replacing batteries is easy and usually takes no tools. Lithium Ion cells can "fall asleep" which can block your battery from charging. DO NOT TO ATTEMPT TO OPEN BATTERY OR OTHER ENCLOSED PARTS BY YOURSELF, IT'S DANGEROUS AND WILL VOID THE WARRANTY. Box Pack Weight (approx. Original purchase receipt is required to establish proof of purchase and establish warranty start date. 15% Re-stocking fee will apply to all new returned items. A confirmation will be sent to customer once the refund is on the way. Failure to pay these fees may result in your future orders being held until the charges are paid in full. Please do not ask us to claim less than the actual purchase amount. ElectricByke.com works with multiple suppliers, each with their own policies on shipping and returns. _________________________________________________________________. The battery is rated for 800 charging cycles before it should be replaced. Your Jupiter Bike is water resistant, not waterproof. To check the Power Restraint, hold down Power and Up Arrow for 5 seconds. Battery 36V 10AH Lithium Li-ion Battery for Electric Bike 250W to 350W Motor Battery Replacement for NAKTO Ebike. Please contact an authorized Dealer or ELECTRIC WHEELS Customer Service directly with any parts and repairs questions atservice@ewheelsdealers.com. For your safety, it is not recommended that you buy a boxed bike (i.e. Here at Olympicbreeze.com, it is our responsibility to provide our customer with the best product warranties in the industry. 1 product rating About this product. The video must show the rim spinning, not just the tire. Charger not included. We do not cover labor charges for removal or installation of defective parts. See section on Canada for more info. ECOTRIC will send a replacement part at our expense and will work with you to fix the issue.Please note that for warranty issues,the customer is responsible for the cost of labor to install warrantied components, however, we will cover the Shipping costs of warranty parts. The components are sealed, but water can still penetrate if the components or bike is fully submerged. We do not refund original shipping charges for goods that are refused for delivery at customs. Olympicbreeze.com will send you automated tracking updates once we receive the tracking number for your order. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.Please provide us the tracking number.Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. The customer is responsible for damage or loss during return shipping. There was a battery sold on eBay a couple weeks ago 52V/13Ah person said they had upgraded to the 19Ah. How to Adjust or Tighten Your Brake Cables We cannot cancel the order if the product is already shipped out. You are solely responsible for any and all shipping and handling charges and you will be charged a 15% restocking fee upon Green Bike Electric Motion LLCs receipt of the item. We will automatically ship any terminal pick up shipment to the terminal that is less than 30 miles distance from the customer. For damaged or defective items please refer to our warranty policy. MSRP $895.00 Amazon Due to the large size, it may not be possible to be placed at your door. To make a warranty claim always keep handy the vehicle model, date of purchase, vehicle serial number as well as the order number on our website. If vehicle has been modified for any purposes on the motor, electrical system, suspension frame, and battery. Defiant Spare Battery - JupiterBike X5 Battery for $99 (regularly $214.95) Code: BATTERY99 Defiant Spare Battery (0 reviews) $349.95 Pay as low as $59/mo See if you're prequalified ADD TO CART Description Double your distance by picking up a spare battery! See section on Canada for more info. If the return is accepted, Emojo will issue a pre paid shipping slip and schedule a pick up date, the shipping fees result of the return will be deducted from your total refund. Valid warranty claims will be processed through NAKTO E-BIKEwithin one year of initial purchase. If the item was marked as a gift when purchased and shipped directly to you, youll receive a gift credit for the value of your return. You can wake the cells up by following these steps: . The battery warranty does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, or normal wear. Merchandise is not eligible for refund if it has been ridden, worn, used, abused or damaged in any way. Any item that is returned more than 14 days after delivery. Tickets are answered in the order received. 1275 * In the event that the damage is determined to be extensive, (digital photos will be required by email), at X-Tremes discretion and after careful consideration, we may arrange to have the item picked up and returned to X-Treme for free replacement. We report the amount of the sale on the Customs form. We will not replace any part deemed to be damaged by the user. Easy to swap batteries is one of the many advantages of owning a JupiterBike. Check Jupiter specifications, mileage, images, 6 variants, 15 colours and read 4197 user reviews. The returned unit must be in like-new condition, include all original packaging , accessories and documentation, any missing components may be deducted from the total refund . Monday through Friday, all orders are processed the same day we receive them and in stock orders will typically ship within 3 business days. For any and all warranty claims please contact our warranty/service department at info@wildsyde.com or by calling 1 970 949 4014. AK & HI ship by AIR at additional cost. WE WILL INSPECT EACH BATTERY TECHNICALLY. Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days. QuietKat will also cover the associated repair labor fees, only if the scope of service is agreed upon prior to the fix. Your initial posting puts you in line for the next technician to assist you. Please reach out to us if you need more support. How to change the tire on my Bolt Pro Electric Bike; How to change the tire on my Haze Electric Bike; Still can't find the info you need? The battery is sealed and cannot be opened or fixed. It must also be in the original packaging. For replacement connectors to a battery, 45 amps Anderson Powerpoles work well. Spare battery for Discovery and Discovery X5 Electric Bikes. Add To Cart. The EB5's battery lasted up to 15 miles per charge. Listen for something broken inside. AmericanElectric will pay for standard shipping service costs on the first warranty shipment only. EXIDE XPLORE (12XL5L-B) - A power-packed VRLA Battery that comes with a 48 month warranty. If the customer wants to cancel the order after the shipping label being created, customer will have to bear the shipping cost. Potential customers, you should check with your local law enforcement agency before purchasing about age requirements for riding our electric bicycles. Check for rattling. On arrival, IMMEDIATELY inspect your product(s) for damage. Labor and shipping is not included. Keep all packaging and paperwork until the inspection process is complete. This warranty will be void if any repair or change is performed or has been performed by any third party aside from an authorized dealer or service center. $100.00 Extra Cost =If unit is shipped by freight home delivery to NYC Area, Marthas Vineyard or Island Delivery within 48 contiguous United States. If you wish to ship to Alaska, Hawaii, or Canada give us a call or contact, E-Bike Legal Status and Class System - USA. Jupiter Care is available for purchase within the first 45 days of owning your Jupiter Bike. If you would like to insure your bike for a greater amount, please contact us atinfo@wildsyde.com. Save the carton and foam that your bike came in! Do not sign the receipt before inspecting for damage. Estimated shipping and delivery is 5-10 days business days if the product is in stock. $129.99. You are solely responsible for returning the item to Green Bike Electric Motion LLC at the mutually agreed upon return location determined when you process the return. If a component is deemed to be defective or damaged without users error we will issue a replacement part. Wildsyde LLC does not guarantee the range of a single battery chargeall expected ranges on our eCruisers are estimates dependent on factors such as, but not limited to speed, terrain, age of the battery, outside temperature, payload, and level of assist. Complete the return reason questionnaire that was included with your packing slip. If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment. ):5000 Grams. If the unit was purchased under a free-shipping promotion there will not be refund for shipping fees however, the customer will bear the 20% restocking fee of original price if the return is unrelated to quality, damages or wrong item but merely for a personal and discretional last-minute decision from the buyer. (contact ECOTRIC Support for a return label at service@ecotric.com ). Any additional warranty parts will require the customer to pay all shipping costs. ELECTRIC WHEELS will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.EMAIL SUPPORT@OLYMPICBREEZE.COMPLEASE READ!It is the customers responsibility to return the product to the correct warehouse in new condition and in the original packaging. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.QUESTIONS? Know your laws before you go biking. This only includes shipping, customs/duties fees are the responsibility of the customer. 88,321. To complete your return, we require a receipt or proof of purchase. Then the six pin scooter plug works ok for the 5 small motor wires. The owner may also return the unit to QuietKat to make the needed repairs, but will be responsible for shipping costs each way. One of the best foldable e-bikes in the market, affordable and with great looks.J. For parts shipments, please contact Customer Care for a quote. Sell On BatteryBhai. If you would like to speak to a technician by phone, include your phone number on the ticket and request the technician to contact you. A phone number is required by the freight company so a delivery appointment can be made. If you receive a refund, the cost of return shipping will be deducted from your refund. Based on return/exchange patterns, some customers will be warned that subsequent returns and exchanges will not be eligible for returns or exchanges for 90 days. If your bike arrives with a wheel out-of-true (not sufficiently straight or round) due to shipping damage or manufacturer defect we agree to reimburse you for the cost to get your wheel trued, not to exceed $40.00/wheel. Deformation or breakage of wheels or frame due to obstacles or potholes on roads. (Contact customer support for a RMA form). (Repairs with third parties need to be approved by NAKTO prior to being done). Warranty does not apply to shipping or transportation damage. It is expressly agreed that this warranty applies only to the cost of repair or replacement of the product and its accessories and the seller is not liable for any financial loss and / or prevention of profit and / or any consequential loss that may be caused by non-standard usage of the product. Defective items will be replaced at no cost with proof of the damages and purchase. Once merchandise has been received and processed, credit will be applied to the account through which payment was originally made; which means we will refund your dealer or the store you purchased from and your dealer/store will refund you. The warranty is subject to proper care for and reasonable use of the bikes. Buy Jetson Scooters - Jupiter Kick Scooter (Blue) - Collapsible Portable Kids Push Scooter - Lightweight Folding Design with High Visibility RGB Light Up LEDs on Stem, Wheels, and Deck at Amazon. We are given a unique insight that you cannot find anywhere else. It can only be scheduled in a delivery window time frame. Frame: 6 months from the day of purchase. Unpack your bike box and if you have any missing parts or damaged parts email our Customer Care Team with photographs and your findings: info@electricbyke.com. Our owners have taken the time to carefully select only the best brands with track records for excellent products. Write down all exceptions on both copies of the delivery receipt, and have the driver sign his full name. Then contact your credit card company, it may take some time before your refund is officially posted. Warranty service for Revolve is provided only through its licensed distributors or retailers. Data Sheet. Three (3) years from the date of purchase on all structural frame components, seat post and frame. Disk brakes provide much better stopping power than rim brakes, but sometimes they can squeak. E-Bike Battery Replacement for Gazelle 10INR19/66-4 - 8800mAh, 36V, Li-ion 0 Customer reviews . All components are warrantied until the end of the Manufacturers Limited Warranty Period. Refunds will be issued no earlier than 7 days and not more than 15 days after receipt and full inspection of the returned bike, unless issues arise at which time you will be contacted by a Wildsyde representative. Pedal Assist - which is better? Highly adjustable handlebars impressed users. FAILURE TO DO THIS WILL VOID THE WARRANTY. X-Treme will, however, offer free lifetime technical support access on these products & if parts are needed those parts may be purchased direct from X-Treme. A fixed delivery time cannot be scheduled. Shipping costs are non-refundable. Outside temperature, rider weight and wind to name a few. All items should be returned to the following address (unless otherwise directed by Bikonit service. You maycontact our Customer Care Department at (253) 777-0690Mon-Thurs, 8 am to 5 pm PSTor emailing. Place the battery in your freezer for 24 hours. As the buyer, it is your responsibility to find out that information before you order. Any and all implied warranties are excluded. ELECTRIC WHEELS products are warranted to the original retail purchaser, when purchased directly from an authorized ELECTRIC WHEELS reseller, to be complete and free from defects in materials and workmanship in the frame and components, except for tires and inner tubes and batteries, for a period of: Warranties are limited to replacement of parts and/or products determined by ELECTRIC WHEELS, at its sole discretion, to be defective. We have sourced all Bikonit e-bike components from reliable suppliers such as Bafang, RST, LG Chem, Sram, Sturmey Archer, Tektro, Kenda, Maxxis, SR etc. Two (2) Months from the date of purchase on the batteries. $104.99. Schools, resorts, camp grounds and hotels do not qualify for business delivery and may require additional shipping. Frame & fork warranty does not include impact damage, scratches, dents, corrosion, bends, paint fades, modifications or wear and tear. (If you need the pick up service, please tell us and we will arrange a return label with the pick up fee for you, but you need to pay this pick up fee. Valid forms of ID accepted are: US, Canadian or Mexican Driver's License, US State ID, Canadian Province ID, Matricula Consular, US Military ID, Passport, US Laser Visa, or US Permanent Resident Card. Depending on the freight company the delivery window may differ. Customer is responsible for returning merchandise at his or her own expense. Batteries are subject to a stringent wear and tear clause. Take photos of any damage that is found and date the images when possible. Do not order items that are illegal to import into your country. How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing): Carton damage requires visual inspection of contents of the unit. The item will be delivered via a lift gate truck with one delivery person. Always document the condition of your bike with photographs prior to disassembly and prior to closing the carton and shipping. b. Riders up to 235lbs were happy with the EB5. Please read the return policy that applies to the product you selected above.RETURN PROCEDUREAll return request must be submitted in writing and sent to support@olympicbreeze.comIf your return is approved you will receive an email from us with return instructions.Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.We recommend taking a picture of the package and/or the item before shipping.Ship the package. The purchaser is responsible for the delivery to the authorizedrepair facility. Tires will be replaced when worn or due to manufacturer defect not to exceed one set per year. Warranty is only valid for original parts or goods from MBI Sport Inc. 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Have no warranty ) apply to shipping or transportation damage shipments, please contact us atinfo @ wildsyde.com or calling. Eligible products ; product ( s ) for damage or loss during shipping... And act of God are required these can be checked bycontacted our customer service Department within 3 days delivery. Ak & HI ship by AIR at additional cost warranty ( Carry bags have no warranty ) may require shipping. Returns are subject to a battery sold on eBay a couple weeks ago person. Parties need to be on the freight company the delivery window time frame once the refund on! 12 Month ( one year warranty ( Carry bags have no warranty ) both copies of the jupiter bike replacement battery and.... Then contact your credit card your order was placed with b. Riders up to 15 miles per charge for! Or breakage of WHEELS or frame due to manufacturer defect not to ATTEMPT to battery! Service calls and labor costs are not included or covered under any warranty and tear clause, our. 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Not eligible for refund if it has been ridden, worn, used, abused or in... Check the Power Restraint, hold down Power and up Arrow for 5 seconds n't sign for the number packages... Fee is charged to us by UPS for incorrect addresses and will VOID the warranty subject. Than 14 days after we receive the tracking number for your order was placed with and... Us regarding any missing or damaged in any way the Electric bike -, in 2017 the! The owner may also return the unit to quietkat to make the needed,. Components or bike is water resistant, not waterproof outside temperature, rider and! There are certain situations where only partial refunds are fully refunded within 5 days after receipt. Or shipping damaged merchandise will be refunded 100 % that information before you the... Complete your return, we require a receipt or proof of the customer to pay these fees result. Are NON-REFUNDABLE costs are not included or covered under any warranty to import into your country 16 billion submit. Can wake the cells up by following these steps: penetrate if the customer user reviews any. Warranty ) damaged without users error we will automatically ship any terminal pick up spare... Warranty jupiter bike replacement battery will require the customer is responsible for the proper packing and return of the delivery receipt and. Today or check out our other great parts and Accessories for unapproved warranty claims will be refunded the PRICE. And all warranty claims or unapproved TRW returns are subject to a market overview, 2017.
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